Quala.io

03/31/2022

We love a good podcast. 🎙 But with so many good ones out there, how do you choose?

Don't worry – we've rounded up the best podcasts for project managers, like This Week in Tech, Masters of Scale, and The Product Bakery Podcast 🥐 so you can stop searching and get to the good stuff.

What should we add to this list? Tell us in the comments.

Happy listening! 🎧

We've rounded up the best product management podcasts – so you can stay on top of industry trends and insights.

03/30/2022

Psst - want to know a secret? Better customer experience = better employee experience. 🤫

Okay, that's not a secret – but it's true! Employees that feel heard will feel empowered, and that's critical to company success.

And customers that feel heard are happier, too. That’s a win for everyone. 🏆

Frontline intelligence empowers businesses to better serve and retain customers – and ultimately, everyone in your organization.

Learn how in our newest whitepaper 👇

https://hubs.la/Q0173H620

03/28/2022

A little for you from last week's Community Hour. ✨

We had so many takeaways from our discussion on building a organization, like:

1️⃣ What it *actually* means
2️⃣ The tangible business benefits
3️⃣ Pragmatic ways to put it into practice

🔗 Link in comments for the full recap and recording!

03/24/2022

We had an amazing Community Hour yesterday – huge thanks to our speakers for helping us move beyond the buzzwords 🐝 and actually implement a culture.

Look out for the full recap and recording next week, but in the meantime – here's Erica Ayotte Favorito of Privy on what it looks like when a company is truly "customer-obsessed." 😍

03/23/2022

Customer Experience impacts *every* aspect of business growth. It influences...

1️⃣ New customers and how you acquire them
2️⃣ Existing customers and how you retain them
3️⃣ All customers and how much they spend with you

In an increasingly competitive market, is the edge that sets your company apart. So how do you create an extraordinary experience?

Our top 5 tips, on the blog 👇

https://hubs.la/Q016BvDm0

03/22/2022

✨ We can't wait for tomorrow's Community Hour! ✨ If you're trying to create a culture of at your org – this is the one for you.

Join us as we talk with SaaS execs from customer-obsessed companies like Privy, Elastic Path, and more.

Plus, we'll be answering *your* questions in our live Q&A 🎤

P.S. Can't join us live? Register anyway and we'll send you the recording!

Link in comments to save your seat 👇 See you there!

03/21/2022

🎧 Listen in! Quala Co-Founder Sonciary Pérez was featured on The Jeff Bullas Show – a podcast about the stories of entrepreneurs and what they've learned so far.

In this episode, Sonci dives in to:

😰 How she deals with doubt and fear
💡 Where she gets her ideas from
🎯 Whether you should choose one customer persona to target or several
🐆 Why “speed” is important

https://hubs.la/Q016nrK30

03/16/2022

We asked a VP of Customer Success: What’s one secret 🤫 to building a customer-obsessed organization?

"That everyone – from your board to your CEO to your product team – truly believes that your existing customers are every bit as important to the company’s success as your next customer.

It’s a belief or a perspective that can manifest itself in a lot of different ways. One example – does your most senior CS executive report to the CEO? Are they meeting with the board?”

Looking for more? 👀 Join our next Community Hour on March 23 – our panel of SaaS executives like Erica Ayotte Favorito of Privy will be sharing their best practices on how customer obsession drives business results.

Link in comments to register! 👇

03/15/2022

Customers have big expectations. And it's no secret that a happy customer base is key 🏆 to a great business.

So how do you make sure you're building the product your customers want? 🔮 We've got some ideas...

New on the blog: How to incorporate customer feedback into your . Link in comments! 🔗

03/10/2022

Customers give businesses important input every day – whether they mean to or not. 🤭

Between day-to-day interactions, social media, and feedback forms on your website, there are *so* many ways your customers can tell you how they feel about your product or brand.

To help you drive insights from the information, we've created 5 templates you can put in place today. ✨ Check them out on the blog!

https://hubs.la/Q015LvZR0

03/09/2022

Join us March 23 for our next Community Hour – we're talking about what it means to be Customer Obsessed. 😍

In this free webinar, you'll hear from customer-driven leaders at Privy, Quala, and more.

Learn why *customer obsession* drives business growth and how you can put it into practice.

Link to register in the comments 👇 See you there!