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05/12/2026

At , Dr. and her team made a deliberate choice: student text messaging would not become a junk drawer for communication.

That meant resisting the urge to use it like a marketing channel or a catch-all for broad promotion. Instead, they treated it as a more intentional line of communication, one students could trust.

The result has been strong response rates, in part because students are not being flooded with unnecessary messages. They know the communication is more likely to matter.

Just as important, UCNJ has created continuity around that experience. Students have one number they can return to from the beginning of their journey through alumni life, giving them a consistent point of connection rather than a fragmented series of one-off campaigns.

Dr. Cippoletti’s framing is a useful one: fewer messages, more precision. Not more clutter. Not more noise. More intentional communication that gives students a clearer path back when they need support.

05/05/2026

At , Ed.D. and her team asked a simple but powerful question at the start of the semester: "How are things going?"

They sent a customized message to all enrolled students, knowing the first few weeks of a term can be especially difficult to navigate. What came back was striking: nearly 2,000 responses.

That kind of response volume is rare on its own. But the bigger value was what it revealed.

Students did not all need the same thing. Some said everything was going well. Some said things were just okay. And some said they were feeling overwhelmed.

That gave UCNJ a way to respond in a more human and useful way. Students who were doing well got encouragement. Students who were struggling got more specific support. And students who said they felt overwhelmed were connected to resources related to mental health and emotional support.

That is what stands out in Dr. Cippoletti’s story: not just that UCNJ heard from nearly 2,000 students, but that they were able to turn a broad check-in into more responsive support based on what students actually needed in that moment.

04/28/2026

At , the shift did not happen all at once. They did not stop using paper invitations or broadcast emails overnight. But they started experimenting with "Reggie" for event invitations, and the response changed how they thought about .

One of the earliest examples was simple: a text inviting students on campus to pick up a bag in the student center and go trick-or-treating across different offices. They ran out of candy in about an hour and a half.

That moment revealed something important. Students were not just seeing the message. They were acting on it right away.

From there, and her team began rethinking how they invited students to opportunities, from campus events to open houses and information sessions. When Ocean launched credited ESL classes on a tight timeline, they pulled a list of students they knew were interested and sent only a text message 17 days before the info session. Nearly 50 people showed up, and more than 25% registered on the spot.

The same pattern showed up again at open house. Using Reggie, the college received 100 RSVPs in the first 12 hours. But just as important were the students who replied that they could not make it and asked for another time. Instead of losing those students the way they might have with a postcard or static email, the college had a chance to keep the conversation going and help them schedule a visit that worked.

That is the story: not just more efficient invitations, but a more responsive way to turn student interest into action.

04/21/2026

at started with a simple question: when are students actually doing recruitment-related work? The answer exposed the gap. Students said much of that activity was happening between 10 p.m. and 2 a.m. At the exact time a college office could not realistically be staffed to meet them there.

That meant the challenge was not just volume. It was timing, capacity, and relevance. With one person responsible for those conversations, the college could only support so many students, and only during traditional hours.

Reggie helped close that gap. As Sheenah describes it, the college can now support thousands of conversations at once, while still adjusting based on what each student needs. The same core information can be delivered in different ways, to different students, at different moments, making it possible to get the right message to the right student at the right time.

Ocean County College gained a way to meet students when they were ready to engage, not just when the office was open.



Today marks a new chapter for Mainstay.We’re joining LEMNIS and converting to a nonprofit, strengthening our ability to ...
03/24/2026

Today marks a new chapter for Mainstay.

We’re joining LEMNIS and converting to a nonprofit, strengthening our ability to expand educational opportunity and support more learners at critical moments on their journey.

For more than a decade, we've helped colleges and universities combine human support with evidence-based, AI-enabled outreach to improve enrollment, persistence, and completion.

We’re excited to continue that work with even greater focus and long-term mission alignment.

Read the full announcement:
https://www.prnewswire.com/news-releases/public-charity-acquires-pioneering-developer-of-ai-for-higher-education-302722665.html?tc=eml_cleartime

11/19/2025

listening = design. SAB feedback → better outreach. AVPs Katie Condon (Enrollment Affairs) and Dr. Patrice Moorer (Academic Affairs) @ University of West Florida

11/13/2025

automation opens the door. people walk through it. 💬 - Dr. Patrice Moorer, AVP Academic Affairs, University of West Florida

11/11/2025

personalized > generic. response rates 2× 📈 - Dr. Patrice Moorer, AVP Academic Affairs, University of West Florida

11/06/2025

see the student > send the message. — Katie Condon, AVP Enrollment Affairs, University of West Florida

11/05/2025

“We can now spot student needs before they become barriers.”

Dr. .garcon of UMES explains how conversational AI helps resolve over 95% of account holds that block registration — connecting students to resources faster than ever.

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