Vertical Communications - New England

08/21/2026

Was on a job site yesterday for a survey and came across a phone system I personally installed in 1985. My mouth dropped to say the least.

05/15/2026

Retail teams know that when customer volume spikes, every second of delay shows up in your metrics and your revenue.

The big takeaway from our CCaaS migration story? if a platform can’t handle your real‑world load, it doesn’t matter how good the demo looked.

https://www.vertical.com/blog/tales-of-a-ccaas-migration-that-looked-right-until-we-turned-it-on/

03/12/2026

03/04/2026

We've been talking a lot about WHY VERTICAL. In fact, our latest article at https://bit.ly/46zjx2C discusses just that. But it’s also helpful to step back and look at our place in the broader communications landscape. Consultant Jon Arnold broke down the three major models for communication vendors - and highlighted what truly sets Vertical apart.

https://bit.ly/3MTWysm

02/11/2026

Register for Vertical's upcoming 8x8 Engage Preview Join us February 24th | 9:30 AM Pacific, 12:30pm Eastern Customer expectations are higher than ever-

11/24/2025

AI is transforming business but 95% of pilot projects fail to deliver real results. Why? Lack of preparation.

Our AI Readiness Quiz helps you assess your organization’s preparedness in just 8 questions. Discover where you stand and what steps to take next.

https://bit.ly/4oXYgGH

09/29/2025

AI tools are transforming how we communicate and interact with our customers. Using AI tools to automate customer experiences isn't just about the technology...

09/16/2025

Welcome guest contributor Jonathan McKenzie! Jonathan is an AI CX Leader specializing in Conversational and Generative AI for Vertical Partner 8x8. As an

09/12/2025

Introducing Our New Blog Series! Inside AI: Vertical Partner Perspectives.

We’re thrilled today to launch a monthly guest series spotlighting how our tech collaborators think about, build, and challenge the future of artificial intelligence in the CX arena.

Each month, a new leader from one of our curated technology partners will bring you a fresh take on AI. Whether it’s their guiding philosophy, unique approach to innovation, or bold predictions for what’s next, you won't want to miss it.

These aren’t product pitches. They’re real insights from the people shaping the future of intelligent customer experiences.

First up is Jonathan McKenzie of 8x8. Jonathan is an AI CX Leader specializing in Conversational and Generative AI. He starts our series off with his insights on the trust crisis in AI-powered customer service and why transparency, reliability, and human-centered design are the real game changers.

https://bit.ly/47LwojD

08/30/2025

Ever met someone who made your day better just by showing up?
Our staff does that every single day. This customer said it best...