Vertical Communications - New England

03/12/2026

03/04/2026

We've been talking a lot about WHY VERTICAL. In fact, our latest article at https://bit.ly/46zjx2C discusses just that. But it’s also helpful to step back and look at our place in the broader communications landscape. Consultant Jon Arnold broke down the three major models for communication vendors - and highlighted what truly sets Vertical apart.

https://bit.ly/3MTWysm

02/11/2026

Register for Vertical's upcoming 8x8 Engage Preview Join us February 24th | 9:30 AM Pacific, 12:30pm Eastern Customer expectations are higher than ever-

11/24/2025

AI is transforming business but 95% of pilot projects fail to deliver real results. Why? Lack of preparation.

Our AI Readiness Quiz helps you assess your organization’s preparedness in just 8 questions. Discover where you stand and what steps to take next.

https://bit.ly/4oXYgGH

09/29/2025

AI tools are transforming how we communicate and interact with our customers. Using AI tools to automate customer experiences isn't just about the technology...

09/16/2025

Welcome guest contributor Jonathan McKenzie! Jonathan is an AI CX Leader specializing in Conversational and Generative AI for Vertical Partner 8x8. As an

09/12/2025

Introducing Our New Blog Series! Inside AI: Vertical Partner Perspectives.

We’re thrilled today to launch a monthly guest series spotlighting how our tech collaborators think about, build, and challenge the future of artificial intelligence in the CX arena.

Each month, a new leader from one of our curated technology partners will bring you a fresh take on AI. Whether it’s their guiding philosophy, unique approach to innovation, or bold predictions for what’s next, you won't want to miss it.

These aren’t product pitches. They’re real insights from the people shaping the future of intelligent customer experiences.

First up is Jonathan McKenzie of 8x8. Jonathan is an AI CX Leader specializing in Conversational and Generative AI. He starts our series off with his insights on the trust crisis in AI-powered customer service and why transparency, reliability, and human-centered design are the real game changers.

https://bit.ly/47LwojD

08/30/2025

Ever met someone who made your day better just by showing up?
Our staff does that every single day. This customer said it best...

08/14/2025

Wish your business voicemail sent you transcriptions like your personal cell does?

Voicemail transcription from Vertical Communications turns your missed calls into readable messages, sent straight to your email. Instead of listening your way through your voicemailbox, you can instantly scan, search, and respond. It's fast, quiet, and efficient making voicemail feel less like a chore and more like a feature. Whether you're in a meeting or just multitasking, this clever upgrade keeps you connected without breaking stride.

That's

08/04/2025

The Vertical marketing department has worked hard the last several months putting together individual videos showing how its the people of Vertical that make the Vertical Difference. Check it out.

A short video that gets to the heart of why you want to work with Vertical. You will get to know the people of Vertical over time. We’re large enough to reli...

07/31/2025

Each month in our Vertical Broadcast Newsletters (sign up here: https://bit.ly/4mfvy2h) we include news we think is interesting/useful from the month's happenings. So for July, we present:

➡️ From Our Partners:
• NiCE to acquire Cognigy
https://bit.ly/3Hbt9a2

• Our newest partner, Zoom, discusses why AI alone isn't enough for customer experience success.
https://bit.ly/3UE25TY

• Mitel reimagines Citizen Engagement in Government
https://bit.ly/4l852qX

• Five9 Ask you to Consider 3 things before embarking on your AI journey
https://bit.ly/475XRMf

• 8x8 shares their latest research on the next 5 years of AI, automation, and security
https://bit.ly/3J9hPvD

• RingCentral explains how AI-driven phonetic transcription benefits business communications
https://ringcentr.al/4mjlRA4

➡️ From Our Library:
• 7 Steps to Optimizing Your Data for AI-Powered Customer Service
https://bit.ly/3IXjx3f

• Vertical Makes It Easy for Governments to Transform Their Communications
https://bit.ly/4ml9LXg

➡️ From the Industry at Large:
• 24 Use Cases For AI In Unified Comms And Collaboration - UC Today
https://bit.ly/3U4CinK

• Wimbledon’s Electronic Line-Calling System Shows We Still Can’t Replace Human Judgment The Conversation US
https://bit.ly/4l688eX

• Agentic AI And Behavioral Journey Mapping: Designing For Customer Intent, Not Just Actions - Customer Think
https://bit.ly/4mngSON

• Rethinking Outbound - Contact Center Pipeline
https://bit.ly/3IQfK81

• AI as the power beast - can we tame it? - Route Fifty
https://bit.ly/4faHSP0