10/30/2026
Many consumer claims include a step most people have never heard of: a short, required call with the company’s lawyers before arbitration can begin.
It’s called informal dispute resolution (IDR), and for claimants, it’s one of the few moments they take part directly. We put together a quick guide on what to expect, from the 5-minute prep call to what happens after you hang up.
Read the full guide here: https://www.chariotclaims.com/resources/dispute-resolution-call-what-to-expect