01/25/2023
Here are 10 phone etiquette tips to provide better customer experiences. 📲
1️⃣ An interactive voice response (IVR) menu offers callers the ability to navigate through departments, locations, and more without the need for employees to transfer them personally.
2️⃣ Three-way calls give you the opportunity to make conversations more meaningful by adding a second outgoing connection.
3️⃣ Call waiting notifies you when a third party is calling when you're on another call.
4️⃣ Using someone's name and mentioning specific details about their lives goes a long way. Build relationships and show that you know your caller.
5️⃣ DND sends calls directly to voicemail so you can better help previous callers with fewer distractions.
6️⃣ Take some time to familiarize yourself with the platform, software, desk phone, etc. you're using before getting on the call.
7️⃣ Remote pickup allows you to answer a ringing extension from another desk, another office, or even another state.
8️⃣ Authorized users can "Barge" in on allowed devices to monitor live employee calls. Whisper enables one-sided coaching to employees
9️⃣ Keeping customers in the know and making sure they feel heard is a priority. An open dialogue built on trust encourages lasting relationships based on transparency.
1️⃣0️⃣ Think ahead! Have everything your customer could possibly need before they even call in and they'll have a much faster, happier time connecting.
Your initial interaction sets the stage for future connections and successes! Make sure you put your best foot forward from start to finish.
