05/19/2019
Feature Highlight: Message Intake System
The Message Intake System assists you with your intra-office correspondence.
Many larger companies that rely upon the Scheduling Manager will have several administrative staff logged in using the software at any one time.
With the Message Intake System you can create a message for another user or group of users, concerning any customer in the database, or concerning your company itself. The other user(s) will immediately receive an alert in the middle of their screen. At any time they can view their unanswered messages, which are sorted according to how long the customer has been waiting for an answer, and of course reply to the messages.