Blue Label Labs

10/22/2024

🎉 Exciting news! BlueLabel is honored to be named in ’s 2024 Awards. We're all about pushing the boundaries of innovation and empowering our clients to thrive. 🚀 Here’s to our amazing team and partners! See the full list: www.inc.com/power-partner-awards

08/30/2024

It has come to our attention that scammers are falsely claiming to represent BlueLabel and conducting fake interviews to defraud individuals. Please be advised that all official communication from BlueLabel will only come from our verified email domains and official channels. If you are contacted by someone claiming to be from BlueLabel, please verify their identity before proceeding.

We are actively working to stop this scam. If you have any doubts or have encountered suspicious activity, please DM us with the details.

08/12/2024

At BlueLabel, we've seen firsthand how generative AI can revolutionize customer interactions, making them more personalized and efficient. But with all the buzz around AI, one question remains: How do you measure the real impact of these innovations?

We're thrilled to share our latest insights on this topic, including the Customer Interaction Efficiency Index (CIEI)—a powerful tool to help organizations gauge the ROI of their AI investments in customer service.

Curious to learn more? Check out our latest article and see how AI can drive tangible results for your business.

Discover a simple and comprehensive metric to measure the ROI of generative AI customer support chatbots with BlueLabel's CIEI framework.

06/18/2024

Did you know a 2016 study found that Physicians spend roughly 50% of their time on administrative tasks rather than seeing patients?

In this post, we explore how the adoption of generative AI technology within clinical operations at hospitals and clinics can both increase patient satisfaction while optimizing clinical operations.

Generative AI can offer immediate, practical benefits to improving patient satisfaction while optimizing operations in clinical healthcare.

06/06/2024

The Harvard Business Review estimates that almost 80% of generative AI projects end up in failure. Are you curious to know why?

In this blog post, written by our co-founder and Chief Architect Bobby Gill, he shares his insight into the common pitfalls facing GenAI projects, and some strategies to help ensure success.

https://www.bluelabellabs.com/blog/5-reasons-why-enterprise-generative-ai-projects-fail-and-how-to-avoid-them/

04/28/2023

We asked 500+ people how brands deceive them online.

The world seemingly becomes more consumer-friendly with each generation. Despite our technological advancement and understanding of human nature, it’s still common to see deception in digital products.

Here are the most important figures we uncovered in our study.

04/13/2023

BlueLabel is proud to announce two Webby Award nominations.

Coined "the internet's highest honor" by The New York Times, The Webby Awards set a new record this year with over 14,000 entries.

Kung Fu Tea, a leading U.S. bubble tea chain, has been nominated in the Apps & Software: Food & Drink category. BlueLabel redesigned and developed their flagship app to transform the mobile ordering experience and loyalty program for their customers.

The Sugarmate app, an innovative solution for diabetes management, received a nomination in the Apps & Software: Health, Wellness & Fitness category. BlueLabel created the app to help take away the guesswork by making the most of your continuous glucose monitoring (CGM) data.

These nominations emphasize BlueLabel's commitment to crafting exceptional digital solutions in various sectors, and we are grateful for the recognition.

04/03/2023

One of the more subtle but fundamental aspects of these new AI systems relates to the kind of model that defines the system: GPT-4 may sound much like ChatGPT, but certain distinctions are essential to understand.

Here, we will highlight some key takeaways from a few case studies published by the folks at OpenAI to demonstrate how GPT-4 can increase engagement. https://ecs.page.link/RZRJM

03/31/2023

From day one, we’ve been a remote company.

We don’t believe in borders when it comes to hiring and working with the best.

Here, our Principal & VP of Product Danny Deserto reflects on how we've continued to expand our remote-first approach to hiring and onboarding top talent at BlueLabel.

03/06/2023

We all love great deals and last-minute sales.
What we don’t like is feeling cheated after a purchase.
Here, we look at some less-than-ethical methods of presenting pricing and contrast those with tips on using pricing in an effective and ethical way.

Here, our own Trine Falbe discusses the importance of ethical pricing and why businesses that demonstrate trustworthy behavior benefit in the long run.

03/03/2023

The Metaverse talks a big game but beneath the noise, we wanted to see what the actual general population has to say. 🤔

We surveyed over 1k people about their Metaverse usage. Here’s what we learned: https://ecs.page.link/qHc6z

Our metaverse survey provided substantial insights into metaverse usage, or rather the lack thereof. Here, we cover everything we learned from this study.

02/23/2023

There's a handful of tools and ideas that shape today's content moderation efforts.

Here, we dive into content moderation through the lens of digital products and why it's essential to have effective methods in place including:

✅ What content moderation is and why it's needed
✅ A variety of real-world examples
✅ Different methods, including AI and human moderation

With the increasing importance of user-generated content in digital products, it's crucial to have effective content moderation policies in place to maintain group harmony and protect brand reputation.

Check out our recent blog here to learn more:
https://ecs.page.link/YyLgp

Many tools and ideas help shape today's content moderation efforts – here, we begin discussion on the topic by covering the "what" and "why" of the concept.