06/16/2026
Find the person on your program who fixes the reporting before anyone sees it.
Every team has one.
They know what breaks and how to hide it before anyone notices. And even worse, most of that knowledge lives in their head.
Here’s a suggestion.
Ask them to track every manual fix they make during a reporting cycle. Every workaround. Every reconciliation. Every time they have to stop and correct something by hand.
What you get back is usually more useful than another reporting review or system audit.
It shows you exactly where the operational friction lives.
That becomes your roadmap for getting reporting off tribal knowledge.