01/03/2021
The Opportunity
We’re looking for an IT Support Technician to help us push the boundaries of what education can offer through the power of technology. Education is our passion and our team members bring that to work each day as they aim to advance learning in every region of the world.
Study Buddy is soon to be the world's leading education technology company, providing dynamic products and services to the global education community.
We’re focused on driving innovation in EdTech and working with our clients to create a smarter learning environment for up to 500 Million People.
The Study Buddy Corporate IT Team is focused on supporting end user hardware and software. As IT Support Technician, you will support end user hardware and software and be primarily focused on provisioning new and used hardware for end users.
You will be responsible for staying current with, learning, and applying new technologies as well as applying existing knowledge to ensure system reliability. You’ll need to be highly motivated and customer service focused.
Primary Responsibilities Will Include
Troubleshooting a broad range of issues common on desktop computers
Imaging, packaging, and shipping hardware for end users
Analyzing documentation and providing recommendations for improvements to documentation
Reviewing support tickets and other data to determine depth and breadth of troubleshooting
Agent Qualifications
Required skills/qualifications:
Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues
Minimum of 3-6 months of technical support/troubleshooting
Windows and Mac technical experience required; Linux strongly preferred
Strong knowledge of PC Imaging Software
Ability to lift 50-100 pounds
Available to work 2nd shift hours
Ability to work in a small, fast-paced environment
Effective handling of multiple critical client support situations and effectively communicate with senior management
Ability to troubleshoot technical problems and demonstrate problem solving and resourcefulness in obtaining information
Ability to quickly assimilate complex problems and develop a resolution strategy
Ability to manage multiple job tasks at one time
Attention to detail
Ability to adapt to change
Ability to manage stress appropriately
Preferred Skills/qualifications
Microsoft Certified, or other technical certification
Associates degree in MIS/Computer Science or equivalent experience
To ensure the safety and wellbeing of our employees during the COVID-19 pandemic, Study Buddy positions are currently remote (where possible).
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Study Buddy is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
