Faye

06/25/2026

Last week we hosted our Faye Agent Builder Workshop, and this clip shows exactly why we built it.

Faye Agent Builder (FAB) is an AI tool built into SugarAI, using prebuilt and custom agents to surface focused insights drawn from live web data and any Sugar module. No developers. No switching apps. Agents deliver the right intelligence on the record view where your team already works.

In the clip below, Kaleb Dague, Senior Client Advisor at Faye, breaks down one of the most requested use cases we see with wholesale and distribution companies: instant upsell and cross-sell recommendations, without ever touching the ERP.

Instead of manually pulling purchase history and guessing at what to pitch, a FAB agent does the analysis and hands your rep a clear, focused plan for the next conversation.

Smarter reps. Less manual work. More revenue.

To learn more about FAB for your business, schedule a demo here: https://hubs.la/Q04mJDpg0

06/18/2026

We've been named to the 2026 CRN Solution Provider 500! 🏆

We're proud to announce that Faye has been recognized on CRN's annual Solution Provider 500 list; ranking us among North America's largest and most influential solution providers by revenue.

This recognition reflects something we care deeply about:

• Delivering measurable impact for our clients across CRM, CX, and AI
• Building long-term partnerships that drive real, scalable growth
• Pushing the boundaries of what great software implementation and optimization looks like

As organizations look to unify their CRM, CX, and AI ecosystems into high-performance tech stacks, we're proud to be the partner leading that charge.

Huge thank you to our clients, partners, and team for making this possible. Onward!

Read the full press release 👉 https://hubs.la/Q04lWnxn0

06/16/2026

Last chance to join us tomorrow.

On June 17 at 11 AM PT, we’re hosting a live workshop on Faye Agent Builder (FAB) for Sugar; a practical look at how AI agents can help sales, service, and marketing teams work smarter inside the CRM they already use.

In this session, you'll see:

• How FAB brings AI directly into Sugar workflows
• Real examples of AI agents driving productivity and efficiency
• New capabilities in FAB 2.0, including workflow triggers, bulk processing, and advanced controls
• How to build and deploy AI agents without complex development work

If you're exploring how to move beyond AI experimentation and drive measurable business outcomes, this workshop is for you.

Save your seat before registration closes 👇

Join Jason Green for an AMA webinar where AI isn’t just buzz — learn how to leverage it for real, actionable, and measurable business growth.

06/09/2026

Live next week!

Join us on June 17 at 11AM PT for a live workshop on Faye Agent Builder (FAB) for Sugar and see how AI agents work directly inside Sugar to help sales, service, and marketing teams get more from their CRM.

We'll cover:

• Live demos of FAB in action
• How FAB combines Sugar and web data to deliver actionable insights
• Real-world use cases for AI agents
• How to build custom agents with no code
• Practical ways to drive efficiency and productivity with AI

If you're looking for practical ways to apply AI in your CRM, this workshop is for you.

Register here: https://hubs.la/Q04kM3k20

Join Jason Green for an AMA webinar where AI isn’t just buzz — learn how to leverage it for real, actionable, and measurable business growth.

06/02/2026

AI success doesn’t end at implementation.

As AI models, data, and business needs evolve, performance can drift, adoption can stall, and ROI can suffer without ongoing oversight.

The organizations seeing the greatest value from AI are treating it as a continuous program, not a one-time project.

That means investing in:

• Performance monitoring and optimization
• Governance and compliance
• Model updates and maintenance
• User adoption and change management

AI needs ongoing care to keep delivering results.

Read the full blog👇
https://hubs.la/Q04jPrG60

AI isn't launch-and-forget. Discover how AI managed services prevent model decay, optimize performance, and maximize ROI. Learn what happens after go-live.

05/27/2026

We’re hosting a live workshop on Faye Agent Builder (FAB) for Sugar!

Join us virtually on Wednesday, June 17 at 11AM PT, for an in-product look at how FAB helps sales, service, and marketing teams make Sugar more intelligent, more efficient, and more aligned to real business outcomes.

Why attend? You’ll walk away with a clearer understanding of how AI agents can help your team reduce manual work, uncover insights faster, and get more value from Sugar.

We’ll cover:

• What FAB is and how it works inside Sugar
• Live examples of FAB in action
• How AI agents can save time, reduce manual work, and increase output
• How to build custom agents with no code
• Why FAB goes beyond basic CRM AI

Register here: https://hubs.la/Q04j3bbt0

05/21/2026

AI in customer service is moving fast, but not every use case is delivering real value yet.

The opportunity isn’t replacing every customer interaction overnight. It’s knowing where AI can help today, and where human support still matters.

Right now, AI is proving useful in areas like:

• Intelligent ticket routing
• Conversation summaries
• Suggested replies and next-best actions
• Chatbot deflection for high-volume questions

The best starting point isn’t the biggest AI project. It’s the most painful, repetitive issue your team already knows well.

Start narrow. Define success. Then iterate.

Read the full blog👇
https://hubs.la/Q04hwQb70

Learn what AI in customer service can do today, what’s still hype, and how to start with a practical strategy that drives measurable CX impact.

05/12/2026

Salesforce is powerful, but implementation is what determines whether it actually drives business value.

Too often, organizations invest in Salesforce only to end up with disconnected systems, low adoption, messy data, and workflows that don’t match how their teams actually work. The right implementation partner changes that.

With the right strategy, Salesforce can become the central system that helps teams:

• Unify customer data across the business
• Automate manual sales, service, and marketing workflows
• Improve forecasting and reporting
• Connect Salesforce with the rest of the tech stack
• Scale customer service without sacrificing quality

A strong Salesforce implementation isn’t just about setup. It’s about building a system that supports real business processes, evolves with your team, and delivers measurable outcomes over time.

At Faye, we help organizations design, implement, integrate, and optimize Salesforce for long-term success.

Read the full blog:
https://hubs.la/Q04gjgp60

Explore how the right Salesforce implementation partner can transform your CRM into a powerful, scalable business system.

05/05/2026

New Integration Launch: SugarAI + Zoom Meetings

Disconnected meetings and CRM data create gaps. Important customer conversations happen, but meeting details, follow-up items, and key context often never make it back into the CRM.

Today, we’re excited to introduce Faye’s Sugar + Zoom Meetings Integration; built to automatically connect Zoom Meetings activity directly to Sugar.

With this integration, organizations can:

• Automatically log Zoom Meetings in Sugar’s native Meetings module
• Capture meeting details like attendees, host, date/time, duration, and metadata
• Match meetings to the right Contacts, Leads, Users, and Accounts
• Store Zoom AI Companion summaries, transcripts, and recommended next steps in Sugar
• Improve reporting, visibility, and follow-up tracking across sales and support

Faye’s integration approach is designed to reduce manual work, eliminate disconnected meeting data, and give teams a more complete view of every customer interaction.

As AI continues to reshape how teams engage with customers, the foundation starts with connected systems, accurate data, and complete customer context.

Read the full press release: https://hubs.la/Q04frGt40

Learn more: https://hubs.la/Q04frrBq0

04/28/2026

AI is moving fast, but most organizations are still missing one thing: clear ownership.

Early AI efforts are happening everywhere, but without alignment, they turn into scattered experiments instead of real business impact.

Now, a different model is emerging:

→ A Fractional Chief AI Officer gives organizations access to executive-level AI leadership; without the cost or commitment of a full-time hire.

Instead of chasing every new tool, the focus shifts to:

• Prioritizing high-impact AI use cases tied to real business goals
• Aligning teams around a unified AI strategy
• Turning pilots into measurable outcomes; not failed experiments
• Building governance, structure, and long-term accountability

The result? AI stops being an experiment and starts driving real operational value.

For many mid-market organizations, this is the bridge between “we should be using AI” and actually doing it well.

Read the full blog: https://hubs.la/Q04dP0Lb0

Schedule an AI workshop: https://hubs.la/Q04dNSKn0

Learn why companies are turning to a fractional chief AI officer to guide AI strategy, align teams, and deliver measurable results quickly.