FirstWatch

10/28/2026

October 28 - National First Responders Day

Today, FirstWatch proudly recognizes the dedicated first responders who serve our communities every hour of every day.

To the EMTs, paramedics, firefighters, law enforcement officers, emergency communications professionals, and all those who answer the call — thank you.

At FirstWatch, we have the privilege of working alongside public safety and healthcare professionals who demonstrate extraordinary commitment, compassion, and professionalism. We see firsthand how their dedication, innovation, and teamwork make a difference in the communities they serve.

We are proud to support their mission by helping turn data into actionable insights that improve situational awareness, inform decisions, and strengthen emergency response.

Today, we celebrate the people behind every response. Their service matters, their wellbeing matters, and their commitment deserves recognition every day of the year.

From all of us at FirstWatch, thank you for everything you do.

10/27/2026

Tuesday means…. Data Dave… or not….

This week we are reflecting on Collaborate Live and the launch of FirstWatch 2.0, our major rethinking and overhaul of the foundational technology behind FirstWatch.

2.0 provides users with a new look and feel, faster and more stable returns, and a conversational AI agent with access to homogenized, HIPAA-compliant data.

Read more about 2.0 here: https://firstwatch.net/collaborate-live-technology-leadership-data/ Terry Fitch

10/20/2026

It’s Terry Time!

This week, Terry introduces an exciting new addition to the FirstWatch suite of solutions: the Workload and Historical Module, designed to give EMS and public safety leaders a clearer picture of what’s happening across their systems, both in real time and over time.

The new module brings together key operational metrics, including Unit Hour Utilization (UHU), transports, responses and dry runs, providing a live view of system activity alongside historical performance data.

Want to know how busy your system is right now? Whether demand is increasing? Or how today’s workload compares with previous days? The Workload and Historical Module puts that information at your fingertips, helping you spot trends, identify inefficiencies and make better-informed operational decisions.

With a fresh look, new capabilities and the ability to move seamlessly between current and historical data, this latest FirstWatch innovation is all about turning information into actionable intelligence.

As Terry explains, it’s not just about collecting more data. It’s about understanding what’s happening, improving operational effectiveness and, ultimately, helping our customers take even better care of their communities and their people.

Better visibility. Better decisions. Better outcomes.

Learn more about FirstWatch at https://firstwatch.net/

Terry Fitch

10/13/2026

This week on Terry Time, Terry introduces the new FirstWatch 2.0 Mobile App, bringing the power of FirstWatch data and intelligence directly to your fingertips!

Whether you’re in the office, out in the field or on the move, having access to timely, actionable information is essential. The new mobile app is designed to help EMS, fire and public safety leaders stay connected to their operations, access critical information and make informed decisions wherever they are.

As FirstWatch continues its evolution toward FirstWatch 2.0, the focus remains on making data more accessible, meaningful and useful for the people who rely on it every day. Terry gives us a look at the mobile experience and how it fits into FirstWatch’s commitment to helping the helpers.

📍 Learn more about the FirstWatch Mobile App:
https://firstwatch.net/firstwatch-mobile-app/

10/06/2026

We're hiring! Are you a driven and meticulous accountant with an eye for detail? Are you good at working across tasks and departments? FirstWatch -- dedicated to serving first responders for 28 years -- is looking for a stellar staff accountant. Learn more here:

https://firstwatch.net/job-description-staff-accountant-posted-10-5-26/

10/06/2026

It’s Terry Time… and this one is all about listening to the patient.

We measure response times. We measure clinical performance. We measure compliance, deployment, utilization and just about everything else we can get our EMS data hands on.

But how often do we actually ask the patient: “How did we do?”

FirstWatch has introduced Reflect, a patient-experience tool that automatically sends a text survey following a qualifying EMS encounter — potentially within minutes of the interaction.

No paper surveys. No staff handing out cards. No waiting months for a report.

Patients can tell you about their experience while it is still fresh. Positive feedback can make its way back to the crew, while poor experiences can generate an alert to a supervisor so concerns can be identified and addressed quickly.

And I really like this bit: patient feedback can sit alongside the other measures we already use to judge performance.

Because a clinically perfect encounter isn’t necessarily a great patient experience.

Did we communicate?
Did we explain what was happening?
Did the patient feel listened to?
Did we treat them with dignity and compassion?
Did they feel safe in our care?

Those things matter too.

There’s also a bigger opportunity here. Imagine being able to aggregate patient-experience data across an EMS system, region or even a state. We spend a lot of time telling policymakers and the public about the value of EMS.

Perhaps we should increasingly let our patients tell that story for us.

Reflect. Listen. Learn. Improve.

That’s worth thinking about.



To learn more about FirstWatch Reflect, visit: https://firstwatch.net

10/02/2026

🇨🇦Thank you Ontario Association of Paramedic Chiefs for an amazing time in Niagara Falls this week. It was great to connect with colleagues and partners and discuss all things FirstWatch and Beyond. 🇨🇦

To learn more visit https://firstwatch.net/what-we-do/products/

09/24/2026

FirstWatch Reflect Survey module allows public safety agencies to automatically text patients and assess quality of care. Reflect provides questions you might ask, but also allows you to customize your own and is available in multiple languages. Give your crews the recognition they deserve or get ahead of issues before they become problems -- the module resides within your FirstWatch system and becomes part of your data.

A negative response? You can set up automatic notifications to supervisors, with full encounter context included.

Reflect SurveysAutomated patient satisfaction surveys via textTh...

09/22/2026

It’s Tuesday and it’s….. Terry Time!

This week Terry and the team will be at the California Ambulance Association conference at the Westin Hotel Anaheim.

Both Mike Taigman Todd Stout are featured speakers in the AI inspired conference this year.

Terry Fitch

Learn more at https://firstwatch.net

09/18/2026

Thats all folks! We had an amazing time at this year’s Collaborate Live! Have a great weekend and more to follow on CL27!