Zingle

02/02/2023

We've moved over to Medallia — connect with us there!

02/08/2022

Radisson Hotels Americas is breaking away as an early leader in modern travel! We’re excited to report that Medallia Zingle will be rolled out across the brand’s entire Americas portfolio in the coming months.

The partnership sees Radisson Hotel Group Americas become one of the first hotel companies to integrate Medallia Zingle with every hotel’s property management system (PMS) and mandate Medallia Zingle as a brand standard. It will also enable hotel staff to ensure an exceptional guest experience in the moment by using our intelligent messaging platform to personalize communications in real-time.

“After conducting a more than six-month pilot at franchised and managed hotels, and receiving overwhelming endorsement from nearly 500 franchise owners, general managers and their teams, we are confident Zingle will become one more opportunity to create a competitive edge for all RHGA hotels,” said Tom Buoy, interim Chief Executive Officer, Radisson Hotel Group Americas. “This unique software allows hotel teams to immediately and conveniently respond to the needs of our guests, which is guaranteed to make a lasting impact.”

We look forward to hearing how Radisson’s U.S., Canada, Latin America, and Caribbean-based teams leverage our technology to deliver unrivaled experiences for guests at the defining moments of their stay. https://bit.ly/3Jdyb1m

Radisson Hotel Group Americas announced the roll out of Medallia Zingle for all hotels in its portfolio during the first quarter of 2022.

02/03/2022

Big things happening at Hyatt! They’ve partnered with Zingle to set a new standard for modern travel by bringing enhanced two-way messaging to more than 1,000 hotels worldwide!

“At Hyatt, our approach to technology always starts with listening to our guests and World of Hyatt loyalty members,” said Julia Vander Ploeg, Senior Vice President and Global Head of Digital and Technology, Hyatt. “With Medallia Zingle offered at more than 1,000 Hyatt hotels, our colleagues will be even better equipped to care for our guests by having the ability to swiftly communicate with them through their preferred chat-oriented digital channels, in the way they want to communicate with us.”

Read full details about the partnership here: https://bit.ly/3J6mHN7

Hospitality leader Hyatt sets new standard for modern convenience and guest engagement with enhanced two-way messaging.

01/13/2022

Let's explore the versatility of business text messaging with use cases you can leverage for your brand. 📱

https://bit.ly/3zPbVHy |

Customer experience needs to be engaging — here are business text messaging examples highlighting the use cases of real-time messaging.

12/16/2021

Instead of requiring every interaction to be addressed by an employee, relying on AI-powered text messages frees up staff to tackle the most critical tasks while customers still receive real-time, personalized service.

Learn how to improve customer experience (CX) by using automation, which results in increases in customer satisfaction (CSAT) and revenue.

12/10/2021

Outrigger Resorts made its decision: Medallia Zingle is the intelligent messaging platform of choice for the company's premier resort destinations in Hawaii!

"From pre-arrival to checkout, and everything in between, Zingle integrates with Outrigger’s property management systems and service optimization tools, allowing the resort staff to leverage their existing data and empowering teams to improve guest engagement and overall staff efficiency."
- Ford Blakely, Senior Vice President & General Manager of Medallia Zingle

Get full details on the partnership by clicking below.

Medallia Zingle will help Outrigger improve communication, increase efficiency, and deliver the best possible guest experience.

12/09/2021

In the wake of the global pandemic, employers are reexamining employee experience and the benefits they offer to attract and retain the best talent in a competitive job market.

Here's what you'll discover in our latest health insurance report:
• Over 33% of all employees say that COVID-19 has made them more interested in modifying their health insurance coverage than in years prior
• When we asked respondents if they felt a sense of loyalty to their health insurance payor, nearly 60% said “no”
• 42% of consumers who say they do feel a sense of loyalty to their insurance payor, what factors make them feel that way — the number one response was “fast and reliable communication”

Read 'The Race to Modernize Member Experience' to discover data-backed strategies on driving employee engagement and loyalty.

https://bit.ly/3ILFQ7J |

Download this in-depth, special report from the team at Medallia Zingle .

12/08/2021

Prevent negative reviews as much as possible, and then concentrate on responding to the negative reviews of your business that do arise.

Here's how to do it:
• Always take the high road
• Be transparent
• Take the issue offline
• Learn from every review
• Have methods in place to prevent negative reviews

86% of consumers hesitate to do business with a company having negative reviews, according to Invesp — so it’s critical to mitigate the impact of negative reviews by responding to them.

https://bit.ly/31KfYrr |

Learn five ways to deal with negative online reviews the right way and how to get win-back frustrated customers.

11/23/2021

Only you know what success looks like for your business, but there are a few key metrics to analyze and reveal the impact of a texting program.

https://bit.ly/30PNVqg |

Learn how to analyze the effectiveness and return on investment (ROI) of your business texting program using key metrics.

11/18/2021

Two-way, real-time communication with customers via business texting is the only way you can live at their fingertips.

Learn how to build brand loyalty using business text messaging during an era in which customers can turn in any direction and find an endless number of brands to choose from.

https://bit.ly/3oEzT34 |

Brand loyalty is more challenging than ever to secure — learn how to use business texting and capture the attention of customers.

11/17/2021

Learn how to evaluate business texting software by asking these 10 questions.

https://bit.ly/3CmTPfy |

Learn how to evaluate business texting software and choose the right solution to engage with customers effectively.

11/11/2021

SMS and MMS messages rely on ‘short code’ and ‘long code’ telephone numbers to operate — learn what the differences are and how each is used for business text messaging.

https://bit.ly/3bZmRHw |

SMS and MMS messages rely on ‘short code’ and ‘long code’ telephone numbers to operate. Learn what the differences are and how each is used.