Successful IT Analyst | Project Management Professional ➤Achieving Successful Outcomes through Effective Problem Solving
➛ Worked jointly with executive level stakeholders at Cisco to create & deliver an innovative and proprietary performance metric to improve minority recruitment, hiring, & retention practices and level set industry standards
➛ Primary Team Member Responsible for Implementatio
n and Delivery of Managed IP Telephony Network for Large NFP Healthcare Provider based in California. Assisted in Creating and Publishing First Core Process Documents for IPT MTO, establishing consistency in delivery in delivery standards
➛ Led Implementation, Managed Take Over, Network Remediation, and Delivery of Managed LAN Network for Fortune 500 Healthcare & Pharmaceutical Corporation. Completed and Tracked all Mandatory IQ/OQ Documentation
➛ Collaborated with multiple high value stakeholders, to conceptualize, develop, and implement the first automated web based support system for MCI WorldCom. This revolutionized processing by integrating the alarm platform, customer database of record, asset inventory system; providing comprehensive customer data notification & alerts
➛ Converted and consolidated three functional databases to one comprehensive platform; incorporating alarm processing, customer DBR, and trouble ticketing system. This reduced handling and associated payroll expenses
➛ Implemented 8 major system releases as primary stakeholder on core process team for systems automation. Each release allowed further realignment of staffing model, increasing annual revenue
Specialties: PMP, ITIL, Six Sigma, IT, Telecommunications, Vendor Management, Service Management, Leadership, Process & Negotiation Skills, Managed Services, Pharmaceutical & Medical Customers, LAN/WAN, VoIP, Implementation
