03/03/2022
Group CCI is Hiring! If you know anyone that would be interested in joining our team please have them reach out to us at [Email hidden]
The Ideal Candidate
We are seeking a self-driven, personable, empathetic individual who brings enthusiasm and is not easily deterred by the variety of challenges that are inevitable in a small but growing, tech company. Daily assignments can vary significantly; in the morning you could be creating user accounts, creating onboarding processes, and working with users to set up a new computer; by the afternoon you could find yourself reviewing event logs to find out why a program is crashing. If you are a people person who is unafraid of fluctuating technical challenges, you will thrive in our dynamic environment.
Above all else, a successful candidate will genuinely reflect the values Group CCI has been built upon; honesty, integrity, and the determination to provide unparalleled customer service.
Even though we search out candidates who have technical experience and have studied computer science, we are more interested in a range of qualities and aptitudes that have proven to be vital in aligning the right person for this position.
Specifically, these attributes of interest include:
Effective communication, both written and verbal
Ability to be empathetic
Technical abilities and interest
Willingness to be open-minded and work collaboratively as a team
Self-starting level of motivation and initiative
A sense of humor
Patience
If you believe you match these qualifications and are interested in applying, please email your resume and cover letter, along with a brief introduction to [Email hidden]
Job Specifications
Senior Support Technician (Charlotte, NC)
Responsibilities
Daily collaboration with co-workers, vendors, and end-users via phone, email, and occasional onsite visits to problem solve a wide variety of technical issues primarily related to Windows and Mac OS
Follow up on workstation and server monitoring checks, alerts, patch management, and backups, resolving or escalating as needed
Onsite client support when required
Drive and enhance internal and client-facing documentation
Be willing to take ownership of an issue, seeing it through from beginning to end
Help drive service quality, service efficiency, and service effectiveness
Job Requirements
Flexibility. In addition to traditional on-duty hours, some maintenance activities take place evenings and/or weekends. As we expect our team to be adaptable, we also understand life happens and things come up. We provide flexible time off to maintain a healthy work-life balance.
Excellent written and verbal skills are essential. The ability to communicate effectively internally, as well as externally, cannot be overstated. Previous customer service experience is a plus.
Quiet space for home office setup, located within 45 minutes of Downtown Charlotte, NC
Required Skills
2 years of technical experience required
Working knowledge/experience with Windows and/or Mac OS X operating systems
Understanding of client/server network functions
Troubleshooting techniques for a variety of technical domains
Knowledge of Active Directory, NTFS permissions, DNS, DHCP, and Group Policy
Knowledge/experience of email/messaging, phone systems, and other unified communication platforms
Ability to build and maintain positive client relations
Employee Benefits
401k matching (3%) and profit sharing
Year-end bonus structure
Flexible time off (FTO) + Paid Holidays
Fully paid 6-week maternity/2 week paternity leave
Company issued laptop with dual monitor setup and desk phone
Internet reimbursement
Mileage reimbursement
