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Monday 8am - 5:30pm Tuesday 8am - 5:30pm Wednesday 8am - 5:30pm Thursday 8am - 5:30pm Friday 8am - 5:30pm

eSkill Corp

Name: eSkill Corp
Address: 122 E Houston Street, Chelmsford, MA, 78205, US
Telephone: +19787084661
Price range: $$

eSkill offers the largest assessment catalog on the market. Combine skill tests, behavioral assessme

eSkill develops Web-based skills assessment software for pre-employment testing and internal staff development. Our proprietary software can build multi-subject customized tests to fit any job description or testing objective covered by our subject library. With thousands of organizations across five continents using eSkill for talent management, eSkill is the market leader in job-based skills testing. eSkill's modular subject library features over 450 subject areas and over 5,000 modular subtopics – covering IT, Office Software, Typing, Accounting, Healthcare, Legal, Call Center, and other professional knowledge areas. An available eSkill Editor lets companies upload their own questions and tests, permitting eSkill to be their universal test management platform. In 2014, eSkill pioneered professional simulation tests for commonly used programs like Microsoft Word®, Excel®, Outlook® and PowerPoint® that require no test-taker plugins and allow for multiple correct responses. If your organization has a specific skill requirement that can be simulated onscreen, eSkill can develop custom simulation tests that recreate these tasks to assess your candidates’ skills in the most realistic way possible. Digital literacy, call center, and multitasking are additional examples of what we’ve simulated. Oracle Taleo CloudService Integration

Among the key features available with the integration of these two services are easy access to the entire testing history of a candidate, automatic management of your candidates and tests, and an entirely automated testing process–all in one platform! Specialties

Pre-employment skills assessment, Internal skill gap testing and feedback, Integration with leading ATS and ERP systems, Online Test Management Systems for 3rd party tests, Libraries of Job-based tests for standardized hiring and promotional practices.

10/30/2026

There are roughly 2.7 million customer service representative jobs in the United States, with about 289,500 openings per year. That sounds like a massive, stable workforce. It isn't. The BLS projects a 5% decline over the next decade, driven by the same force reshaping every support operation in the country: automation is absorbing the work that used to keep most of those seats filled.

We talked to Ken McMahon, Chief Customer Officer at Nextiva, about how this shift is changing what companies should look for when they hire customer service agents, and why most hiring processes haven't caught up.

Read the full blog here: https://na2.hubs.ly/H08Kxdn0

10/27/2026

Your call is very important to us… but we’d rather meet you in person. 😉☎️

The eSkill team is at the ICMI Contact Center Expo! Swing by our booth to meet the crew and take Linea Sample, our new work sample assessment for customer-facing high-volume hiring, for a spin.

Your mission: help a customer whose tent is on backorder. ⛺ Can you turn a potentially tense conversation into a happy camper?

Try it from the candidate’s seat, then see the results from the employer’s perspective. A little friendly competition is encouraged. 🏆

Come say hello at Booth #605 and show us your customer service skills!

10/26/2026

📰 EXTRA! EXTRA! 📰

We just launched Linea Sample, a work simulation that helps employers identify qualified customer-facing candidates much faster.

Linea Sample places job candidates into realistic, text- or voice-based customer interactions that mirror on-the-job work for contact centers, BPOs, and other customer-facing industries. Candidates act as the agent resolving an interaction, and Linea then scores performance across a set of weighted rubric dimensions.

Linea Sample is a work sample test, one of the strongest predictors of job performance. Work sample tests have traditionally been difficult to build and administer across large applicant pools, but Linea Sample removes that barrier.

Read the full press release here: https://na2.hubs.ly/H08C1m_0

10/23/2026

The eSkill crew has touched back down after a exciting mission at NEOGOV Ignite! 🚀

eSkill crew members Jason Dubas, Jordan Spear, and Jeanette Rodriguez were over the moon (🌙) to connect with public sector leaders and enter the orbit (🪐) of stellar companies and individuals envisioning hiring’s next frontier.

If you spotted us there, send a transmission our way! 📡 We've got plenty of fuel for our next journey. ✨

10/22/2026

The frontline workforce is changing, and fast. Has your hiring had a chance to catch up?

84% of service leaders either have already or are planning to revise the skills or experience needed for new agent hires. This coincides with plans to gradually reduce frontline headcount through attrition (which is the goal for 63% of service leaders) or through layoffs (the planned strategy for 31%).

As fewer agents handle more complex tasks, training times will likely lengthen, and such a change would mean agents need to stick around longer to justify the investment — which, in turn, means contact centers need to invest in agent loyalty and long-term efficiency and growth.

That’s going to be difficult in an industry with notoriously high turnover, unless some massive changes happen. Contact centers must reconsider how they identify qualified candidates — and how they evaluate the new abilities and predispositions these candidates need to succeed on the job.

Our guide on how to hire the next-generation contact center agent provides a framework for doing just that.

Download the guide: https://na2.hubs.ly/H08xyBy0

10/21/2026

Every hiring team tracks something. The problem is that too many teams can easily end up tracking the wrong things. Some also track the right things without knowing how to act on the data, or, alternatively, track so many dang things that the dashboard becomes wallpaper nobody looks at.

Hiring metrics should answer specific questions about your process. You want to understand where there are bottlenecks slowing it down, when it becomes expensive, and where it's producing bad outcomes. Your metrics should all help lead to decision-making. If not, they might just be fluff.

Here's what's worth tracking in 2026, what the current benchmarks look like, and how to read the numbers without fooling yourself.

https://na2.hubs.ly/H08xhvx0

10/16/2026

Exciting news for our contacts in the contact center sector! (Try saying that five times fast?)

We're exhibiting at the ICMI Contact Center Expo in Orlando, October 26-29. (Psst...you can save 20% on your registration with our promo code, eSkill20!)

Come see us at Booth #605!
We can't wait to connect with everyone at the show! 🤩
https://na2.hubs.ly/H08r60Q0

10/14/2026

Engineering technicians, quality inspectors, drafters, and process techs are essential to getting anything built, tested, or shipped. But the talent pipeline for these roles is thinning fast, and most hiring processes weren't designed to evaluate what actually matters for them.

To learn more, we spoke with Doug Chappel, Vice President of Engineering & Quality at Metallizing Service Company. He shared what's making these hires so difficult and what he's learned about screening for the right people.

Read the full blog here: https://na2.hubs.ly/H08nxrx0

10/13/2026

We’re going to NEOGOV Ignite! 🔥

Our eSkill team members, Jordan Spear, Jason Dubas, and Jeanette Rodriguez will be out and about at the Rosen Centre in Orlando, Florida on October 21-23 ready to spark some fiery conversations with attendees and partners!

Among many leaders fanning the flames (get it??) of innovation in government HR, we’re sharing how skills-based hiring (and platforms built to advance it) can support some of the biggest hiring goals in state and local government!

Things are heating up this October! 🔥 🔥 🔥

10/01/2026

There's a common assumption that in 2026, everyone knows how to use a computer. It's wrong, and it's costing employers time and money.

The National Skills Coalition and the Federal Reserve Bank of Atlanta analyzed 43 million job postings and found that 92% of U.S. jobs require digital skills. For entry-level roles requiring zero to two years of experience, that number jumps to 95%. At the same time, roughly one in three American workers lacks foundational digital skills. Not advanced programming. Foundational. As in: navigating a web browser, managing files, using email, and working in basic office applications.

This isn't a niche problem. It shows up in every industry that hires at volume. Healthcare support staff who can't navigate an EHR system. Warehouse workers who struggle with inventory management software. Retail employees who freeze when the POS system throws an error. Administrative assistants who can't build a basic spreadsheet. These are real, recurring hiring failures that a 15-minute assessment could have prevented.

Learn about why assessing for computer skills still matters in 2026: https://na2.hubs.ly/H083ZwC0

Address

122 E Houston Street
Chelmsford, MA
78205

Opening Hours

Monday	8am - 5:30pm
Tuesday	8am - 5:30pm
Wednesday	8am - 5:30pm
Thursday	8am - 5:30pm
Friday	8am - 5:30pm

Telephone

+19787084661

Website

https://www.eskill.com/

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