07/14/2015
Steven Schultz
60 Simard drive apmt #4
Chicopee, Ma 01013
413-435-7623
[email protected]
Summary:
• A Senior Quality Project Manager with significant health insurance industry experience.
• Extensive technical and testing background.
• Strong credentials in quality assurance, testing, metrics reporting, application development and technical support.
• Overall experience includes design, development and installation of large, complex database systems, as well as reporting systems in a mainframe environment
Technical and Leadership Skills:
• Micro Soft Office Suite, Micro Soft Project, Word, Excel, Visio
• Mainframe: DB2, TSO, JCL, VSAM, RMDS, Ez Trieve, QMF, SQL, File Aid
• Test Automation: Quality Center, Mercury Win Runner, Mercury Test Tools, Quick Test Pro, Load Runner
• Operations Management, Project Management, Technical Leader, Customer Service, Quality Control Management, Strong Technical Skills, Root Cause Analysis, CMMI, PMP
Education:
• Fisher College Boston, Mass
Business, Economics 1998
• Putnam Vocational Technical School
Electronic Technician Certificate 6/81
• Digital Equipment Corp. 4/81 - 6/90
BPST, JIT, SPC, TQA, DCL, VMS, BASIC, DATATRIEVE, COBOL
• CIGNA
Business Essentials, Essentials of Management, Project Management, Risk Management, HR Policies and Procedures, Diversity, JCL, QMF, EzTrieve, PMP
Professional Experience:
Humana (Pozent) June 2022 - present
Cross Domain Quality Engineer
SIT test lead using ATF
Eversource. February 2020 - November 2020
Test Lead
Financial Partner Inc.; Total Technical Services May 2015 - Present
Consultant – Project Manager
• Managed a team of BA’s, developers and testers to design and build testing and conversion process to merge to Farm Credit banking associations.
• Managed a team of BA’s, developers and testers to design and develop testing and conversion process for eBusiness to merge to Farm Credit banking associations.
• Developing a company level/wide transferable conversion process.
• Developing a company level/wide QA testing and validation process.
CIGNA Health Care, Artech August 2013 – May 2014
CONSULTANT – Project Test Manager
• I created the Test Strategy and Test Plan for the Incentives phase 2 Goal Processing.
• I worked with Development, Test support, IT and Business support teams in the ex*****on of the Test Scripts while following the Test Plan.
• Managed and instructed the test support staff on how and when to execute Test Scripts supporting all projects.
• Managed 2 to 4 testers in day to day activities.
• Managed defect meetings and assigned appropriate team members to eliminate and validate defects.
• Reported daily all testing statistics including defect reporting.
• Updated Quality Center and Jira with appropriate test information and defect data.
• Responsible for overall coordination, data management, data creation, defect management, status reporting and stability of complex and cross-functional project oriented work efforts.
• Using AGILE methodology was instrumental in support and implementation of the Incentives Phase 2 platform.
• Responsible for the creation of Goal Processing files used to apply benefits for all testing membership for both System and Integrated testing.
• Responsible for the creation of raw data files for EQE System and Integrated testing used for End to End processing
CIGNA Health Care, Open Systems November 2012 – May 2013
CONSULTANT – Project Test Manager
• I created the Test Strategy and Test Plan for the HIPAA 835 file changes, HIPAA 5010, Medicare Coverage Gap implementations.
• I worked with Development ,Test support, IT and Business support teams in the ex*****on of the Test Scripts while following the Test Plan.
• Managed and instructed the test support staff on how and when to execute Test Scripts supporting all projects.
• Managed Test Cycles for development, IT support and business to ensure environmental readiness.
• Managed 2 to 4 testers in day to day activities.
• Managed defect meetings and assigned appropriate team members to eliminate and validate defects.
• Reported daily all testing statistics including defect reporting.
• Updated Quality Center and with appropriate test information and defect data.
• Responsible for overall coordination, status reporting and stability of complex and cross-functional project oriented work efforts.
• Managed multiple projects simultaneously.
• Established and implemented project management processes and methodologies for the IT community to ensure project more years managing projects
• Lead team to implement file changes for Commercial and International customers.
• PTL that developed Test Plans, Test Strategy’s, Quality Center scripts and QA reports.
• Lead all defect management distribution and resolution.
• Lead daily testing status meeting with test team which resolved defects, timing, staffing and escalation issues.
Commonwealth of Massachusetts UMASS IS, Eliassen Group September 2012 – November 2012
Consultant – HIX/IES Program Testing Manager
• Test Manager of staff that is designing and building the Healthcare Information eXchange will allow consumers to shop for health insurance, apply for financial assistance, and enroll in private and public plans in real-time.
• Test Manager for Integrated Eligibility System which will determine eligibility for Medicaid, CHIP, SHOP and other programs. We will have real-time or near real time interface with external data providers and Government Agencies as well as internal systems (e.g., MA-21).
• Test Manager leading all defect management using JIRA for distribution and resolution.
• Lead all Voluntary Product Accessibility Template (VPAT) validation for Accessibility Testing
CIGNA Health Care, Strategic Staffing Solutions July 2010 – May 2012
CONSULTANT – Project Test Lead
• Lead team to implement HIPAA 5010 file changes for Commercial and International customers.
• Implemented the Medicare Coverage Gap process which impacts prescription payment issues.
• PTL that developed Test Plans, Test Strategy’s, Quality Center scripts and QA reports.
• Lead all defect management distribution and resolution.
• Lead daily testing status meeting with primary pharmacy customer which resolved defects, timing, staffing and escalation issues.
• Designed and implemented project inventory and metrics database which provided invaluable and needed data for analysis and reporting and provided evidence for turn-around time improvements and near zero production error rates.
• Through extensive mentoring and process development, was instrumental in successfully training testing consultants in performing business analysis tasks including analysis and design and functional requirements development for the 2011 HIPAA regulation changes and field changes that impact all new processing requirements.
• Independently corrected installation and timing issues of a Medicare Coverage Gap project by working closely with and managing the vendor. Required learning the system, understanding the issues, and providing vendors with corrected requirements.
First Eastern Mortgage Corporation January 2009 – June 2010
Mortgage Officer
• Responsible for closing and processing: FHA, Conventional and VA residential loans.
• Responsible for building customer base and maintain contact with potential customers.
Emblem Health, RCG November 2008 – December 2008
CONSULTANT – Project Test manager
• Managed a team Business Analysts and IT testers during a new product implementation.
• Created the implementation project plan
• Lead all defect management distribution and resolution.
• Defined a testing metrics process for all projects
Mass Mutual Financial Group April 2007 – June 2008
PROJECT AND TEST MANAGER
• Created a regression test bed for both Cognos and Informatica system upgrades to use when version upgrades occur and major code changes are introduced.
• Used QTP to build regression test suite that allows users to vary input source data as well as field variability. This was very successful when used during the first version upgrade to Cognos and Informatica.
• Managed over 40 testers during the conversion process from mainframe financial reporting to Cognos. The implementation used an Agile process and there were over 15 separate implementations due to the size of the conversion and the number of systems that converted.
• Led the Cognos Standup and Informatica Upgrade
• Created the Implementation Project Plan for both the Cognos Standup and Informatica Upgrade
• Managed different lines of business based on implementation phase and complexity
• Manage testing process for corporate enterprise level projects supplying multiple lines of businesses defect monitoring, resolution and environmental management.
• Developed automated testing process for implementation stand up projects which delivers validation through the life cycle of the application.
• Designed reusable Test Plan and Strategy processes for enterprise level projects to be used by multiple test managers in support of infrastructure projects.
• Performed a methodology, environment and test automation review
ING, Systems Dynamix Corporation January 2007 to April 2007
Project Test Manager
• Managed a team Business Analysts and IT testers during a mainframe conversion project.
• Created the implementation project plan
• Lead all defect management distribution and resolution.
• Defined a testing metrics process for all projects
Ingenix Corporation October 2005 to January 2007
Quality Assurance Manager
• Managed a staff of six onshore and six offshore resources
• Developed a new process within the existing SDLC which included the use of quality assurance techniques for ongoing and future implementations
• Led the project to create a reporting metrics system in Quality Center to monitor in house testing processes.
• Monitored environmental metrics which helped define performance testing scripts used for Quick Test Professional.
Hartford Technology Services Company, Software Quality Associates May 2005 to October 2005
Project Manager - Quality Assurance Process Assessment
• Assessed the Quality Assurance testing program.
• Recommended an approach to integrate the QA testing program with application development and project management.
• Determined the stakeholder goals regarding the outcome of testing efforts.
• Performed stakeholder interviews with appropriate team members to determine gaps in process.
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