08/15/2019
DHD Computer Networks is looking for a Desktop Support Technician for our clients. The ideal candidate will have experience working in a Tier I and Tier II environment. You will be supporting users by providing phone support and onsite technical issue resolution. Also creating, tracking, and closing trouble tickets. Part of the requirements is the ability to drive to client sites.
This is a great opportunity for you to join a rapidly growing IT Company. It is an excellent company to get involved with!
RESPONSIBILITIES:
GREAT Customer Service skills
Supports and maintains user account information including rights, security, and systems groups.
Perform constant network and system monitoring (On site and remote)
Record customer trouble tickets and assign based upon urgency and issue
Analyzes alarms and trouble indicators to identify problem areas and escalate to appropriate parties
Tests and clears system and network alarms
Respond to backup job failures, restart backup jobs, and basic troubleshooting of backup issues.
Respond to antivirus software alerts and perform basic remediation steps
Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
Install / Re-install various software packages and updates
Sets up, configure, and supports internal and/or external networks. Including running and patching network cables.
Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.
Uses knowledge of LAN/WAN systems to help design and install internal and external networks.
WiFi and VPN connections; Support of wireless devices
JOB REQUIREMENTS
Must be able to work under pressure, handle stress and follow directions precisely.
Must understand and speak English clearly
Must have demonstrated troubleshooting experience
Flexibility to support shift coverage including overnight and weekend support shifts (when requested) based on company needs and requirements
Preferred service desk, or helpdesk support experience
End User Support (face-to-face, email and over the phone)
Basic Networking
Experience working in a Tier 1 and Tier II environment
Preferred Certification in Microsoft Technology Associate (MTA) IT Infrastructure
Preferred Certification in Microsoft Certified Solutions Expert (MSCE)
Preferred CompTIA, A+, Server+, Network+ certifications
Experience working with Windows 07-10
Experience working with Windows Server 2008 - 2012 R2
Experience working with Active Directory
Experience working with Office 365
