05/29/2026
SCC is hiring!
Position Spotlight: Blood Bank Support
To view the full job posting and to apply, visit: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5552dbb9-bdb1-4ab9-94e1-3941e4f77158&ccId=19000101_000001&source=CC2&lang=en_US&selectedMenuKey=CareerCenter&jobId=554822
Position Summary:
Associate Technical Support Specialist (ATSS) is an entry-level position for whom training will be provided to transition to Technical Support Specialist (TSS). The team member’s training will focus on fundamental concepts in Blood Bank and Donor applications, focusing on learning the application’s functionality and troubleshooting application issues. Our office is in Clearwater, Florida, and this position is hybrid (2 days remote/3 days in-office) after successfully completing new-hire training.
Duties and Responsibilities:
Technical Duties:
· Assists with projects as assigned by the Team Manager
· Primarily responsible for system-critical or non-complex application issues related to areas designated under the Blood Bank or Donor
· Properly documents new tasks into the Case Management System (STAR/TMS)
· Performs simple troubleshooting of System issues or non-complex application issues using provided tools
· Immediately alerts appropriate SCC staff of client system critical conditions
· Redirects tasks to other technical departments upon completing preliminary investigation
· Escalates tasks to the appropriate Lead Technical Support Analyst or Technical Support Specialist per Departmental and Support guidelines
· Identifies commonly recurring system issues and reports this to the Team Manager or designee
Support Activities - Participates in SCC’s Support Mission and Goals by:
· Assigning an appropriate level of criticality to all support calls and tasks received
· Performing troubleshooting activities to identify the cause of a reported problem
· Documenting all actions taken during the problem resolution process
· Developing solutions to reported problems
· Searching online manuals and helpdesk for resolution to reported problems
· Collaborating with other support team members and SCC staff as directed to deliver timely and satisfactory resolutions to reported problems
· Providing timely follow-ups (status updates) to clients during the problem resolution process
· Escalating unresolved client issues to Tier 3 Support (Senior TSS)
· Initiate proactive calls to clients
· Attend client conference calls and meetings as needed
Administrative Duties
Education Required:
An Associate’s degree in healthcare or information technology, or a phlebotomy certification, is highly desirable.
