DeviceBits

DeviceBits DeviceBits is a software company focused on AI driven customer service for consumers and agents across both digital and call center customer experiences.

Our Mission is to change how customers buy and receive support for consumer electronics through machine learning leveraging the vast amount of data available in their knowledge base systems and available online. With this approach, we are able to predict consumer behavior and adapt the self-help destinations provided in the DeviceBits industry-leading products. DeviceBits is already partnering wit

h several like-minded organizations and industry partners to build the first of its kind collection of support articles to enable consumer self service, support organizations automated resolution tooling, predictive consumer behavior frameworks and Omni-channel support experience. The ex*****on of our mission clearly defines our Vision for the company to build a self-learning, self-authoring, data-collection platform to enable all support roles, including (1) sales support with buyer education reinforcement; (2) customer support with training optimization; (3) technical support with predictive guidance; and (4) executive support with predictive performance and business analytics. This approach results in transformation through consistent reinforcement, customer engagement at scale, and predictive metrics to manage behaviors that drive success.

We’re excited to announce our rebrand and new product names! Learn more at results-cx.com.
09/15/2020

We’re excited to announce our rebrand and new product names! Learn more at results-cx.com.

Brand Unification Allows for Enhanced Support Options for Customers Through Self-Service, Agent AI, and Bot Software

Build Smarter, Not Harder. Learn how + is giving new life to the chatbot.
05/15/2018

Build Smarter, Not Harder. Learn how + is giving new life to the chatbot.

A smarter chatbot could be your best customer service resource. Train your chatbot using AI/ML to create chatbots with real substance. Generate conversational logic to guide customers through support while also enabling simple sales engagements with BOT+.

Build Smarter, Not Harder. Learn how BOT+ is giving life back to the chatbot.
05/15/2018

Build Smarter, Not Harder. Learn how BOT+ is giving life back to the chatbot.

A smarter chatbot could be your best customer service resource. Train your chatbot using AI/ML to create chatbots with real substance. Generate conversational logic to guide customers through support while also enabling simple sales engagements with BOT+.

DeviceBits' offers BOT-ready content to automate known questions and responses for effective !
04/22/2018

DeviceBits' offers BOT-ready content to automate known questions and responses for effective !

CareAssist Empowering agents to learn, assist and contribute to a better customer service experience. Intelligent Care Agent Platform What if you could train and retain agents by getting them effective faster? Could you use agents to enable self-service and future article topic creation? How can Art...

Evolve your strategies to create effective materials for your agents and customers!
04/21/2018

Evolve your strategies to create effective materials for your agents and customers!

Future Proof Customer Service with DeviceBits powerful Artificial Intelligence (AI) platform built for consumers and support agents.

Academy is an , online customer service destination designed with your customers in mind!
04/20/2018

Academy is an , online customer service destination designed with your customers in mind!

Academy The New Strategy Powering Customer Service, Increasingly Intelligent Self-Support Automation Enable Customer Self-Support Are wait and call times negatively impacting your customer’s experience? Are you providing a self-support experience? What if you could measure and impact not only a cu...

DeviceBits is changing the way is provided with conversational digital agents and interactive content that enables cus...
04/20/2018

DeviceBits is changing the way is provided with conversational digital agents and interactive content that enables customers to help themselves!

Future Proof Customer Service with DeviceBits powerful Artificial Intelligence (AI) platform built for consumers and support agents.

04/17/2018

Companies across many industries have worked tirelessly to as many functions as possible so that IT can help brands be more efficient in . Learn more by registering for our whitepaper. http://ow.ly/Gdpj30eOG9z

Read our latest whitepaper for an in-depth look at the BOT+ strategy and new survey showing where most brands still miss...
04/10/2018

Read our latest whitepaper for an in-depth look at the BOT+ strategy and new survey showing where most brands still miss the mark with chatbots in customer service & support.

DeviceBits White Paper The Path to the Customer Service Experience The BOT+ strategy and new survey showing where most brands still miss the mark with chatbots in customer service & support. Gain insight into…. Why BOT+ makes long term sense in support Where brands loose their customers in service...

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Columbus, OH
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