Crown Point Telephone Corporation

Crown Point Telephone Corporation Offering local and long distance telephone service to the Town of Crown Point.

09/23/2025

Scheduled Network Maintenance

Friday, September 26, 2025 12:00 a.m. – 6:00 a.m.

We will be conducting maintenance to prepare the network for upgraded fiber optic access equipment. During this time, customers may experience rolling service interruptions.

Each customer can expect an approximate 15-minute outage of both voice and data services.

Please note: during the voice outage, 911 calling will not be available from landlines.

We recommend ensuring access to a charged mobile device during this maintenance window. Thank you for your understanding as we work to improve your service.

04/14/2025

📢 Customer Service Office Temporary Closure Notice 📢
Our customer service office will be closed April 15th and April 21st due to short staffing.
If you experience phone or internet issues during this time, you can still reach us at 518-597-3300, and our 24/7 answering service will page our on-call technician as needed.
We appreciate your understanding and will resume normal business hours on the follow business day accepting calls and walk-ins from 9:00 AM to 4:30 PM for all customer needs.

04/07/2025

📢 Customer Service Office Temporary Closure Notice 📢
Our customer service office will be closed April 15th due to short staffing.
If you experience phone or internet issues during this time, you can still reach us at 518-597-3300, and our 24/7 answering service will page our on-call technician as needed.
We appreciate your understanding and will resume normal business hours on Wednesday, April 16th, accepting calls and walk-ins from 9:00 AM to 4:30 PM for all customer needs.

03/06/2025

Scheduled Network Maintenance Notice

Please note that scheduled network maintenance will take place during the following times:

Primary Maintenance: March 18, 2025, from 12:00 AM to 6:00 AM EDT
Backup Maintenance: March 19, 2025, from 12:00 AM to 6:00 AM EDT

During these periods, there may be temporary service interruptions. We appreciate your patience and understanding as we work to improve our services.

03/05/2025

📢 Update on Calling Issues 📢

The calling issue from yesterday has been fully restored as of 10:30 PM last night. We've requested our voice provider to keep the ticket open in case any issues arise today.

If you're still experiencing any calling issues, please don't hesitate to reach out to us at 518-597-3300. Our team is available to assist you from 9:00 AM - 4:30 PM today.

Thank you for your patience and support!

03/04/2025

📢 Phone Outage Alert 📢
We are currently experiencing a phone outage and are aware of the issue. Our team is actively working on it and is on the phone with technical support for the equipment that is showing an alarm.
We appreciate your patience and will provide updates as soon as we have more information. Thank you for your understanding!

03/03/2025

📢 Customer Service Office Temporary Closure Notice 📢

Our customer service office will be closed tomorrow, March 4th, from 2:30 PM to 4:30 PM due to short staffing.

If you experience phone or internet issues during this time, you can still reach us at 518-597-3300, and our 24/7 answering service will page our on-call technician as needed.

We appreciate your understanding and will resume normal business hours on Wednesday, March 5th, accepting calls and walk-ins from 9:00 AM to 4:30 PM for all customer needs.

02/25/2025

🚨 Billing System Update 🚨

Our billing system is back up and running. We are now able to process credit and debit card payments again.

As a reminder:
✅ No disconnects will take place until the end of March 2025
✅ Late fees for February 2025 have been waived due to the billing system issue

💳 To make a payment, you can:
📞 Call us at 518-597-3300
🏢 Stop by our office at 46 Porter Mill Road, Crown Point, NY 12928
⏰ Hours of Operation: Monday - Friday 9:00 AM - 4:30 PM

⚠ Special Notice: We will be closed on March 4th from 2:30 PM - 4:30 PM due to short staffing.

We appreciate your patience and understanding. If you have any questions or need assistance, please reach out. Thank you for being a valued customer!

02/19/2025

📢 Customer Update: Billing System Outage 📢

Dear Valued Customers,

We want to keep you informed about an ongoing issue with our billing system, which has been unavailable since Thursday, 2/13/2025. Our billing system representative has assured us that we are scheduled for restoration on 2/26/2025.

Because this falls right before our billing cycle, we will be waiving all late fees for February 2025 and forgiving service terminations until the end of March 2025 to ensure no customer is penalized for being unable to make payments during this downtime.

We truly appreciate your patience, loyalty, and understanding as we work through this issue. If you have any questions or concerns, please reach out to us at 📧 [email protected] or 📞 518-597-3300.

Thank you for being part of the CPTelco family!

02/18/2025

🚨 Office Closure & Billing System Update 🚨

Due to staffing shortages, our office will be closed on the following dates:

📅 Friday, February 21, 2025 – Closed all day
📅 Tuesday, March 4, 2025 – Closed from 2:30 PM to 4:30 PM

During these times:
❌ No payments or account changes can be processed.
📞 For service outages, calls will be forwarded to our on-call personnel.

Additionally, our billing system remains down. Our billing company is actively working to restore access later this week or early next week. Until then:
⚠️ E-Care will not be available
⚠️ We cannot process payments, account changes, upgrades, or downgrades
✅ We can take requests and will process them once our billing system is back online.

If you have any questions or concerns, you can reach us at 518-597-3300 or [email protected].

We appreciate your patience and understanding as we work through these challenges. Thank you for being a valued customer!

02/14/2025

📢 Billing System Outage Update 📢

We want to keep our customers informed that our billing system remains unavailable. However, we’ve been receiving updates throughout the day, and our billing company has been working tirelessly—through the night and all day today—to restore access.

We sincerely apologize for the inconvenience this has caused. Customers can still make cash payments and submit requests, but we are currently unable to process payments, make account changes, or post payments until our system is back online.

At Crown Point Telephone, we remain hopeful that our billing system will be fully restored by Tuesday morning, allowing us to resume normal operations.

Thank you for your patience and understanding! We will continue to provide updates as we receive them.

02/13/2025

📢 Billing System Outage Update 📢

We want to inform our customers that our billing company is currently experiencing technical issues, which means we are unable to access our billing system at this time. Unfortunately, this affects our ability to look up account balances, process payments, handle disconnects/reconnects, or make any account changes.

We understand how frustrating this is, and we appreciate your patience. Our billing company has been actively working on restoring access all morning, and we will provide updates as soon as we have more information.

Thank you for your understanding!

Address

46 Porter Mill Road
Crown Point, NY
12928

Opening Hours

Monday 9am - 4:30pm
Tuesday 9am - 4:30pm
Wednesday 9am - 4:30pm
Thursday 9am - 4:30pm
Friday 9am - 4:30pm

Telephone

(518) 597-3300

Website

http://www.crownpointtelephone.com/

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