Baylight Solutions Inc

01/11/2024

The Rise of Women-Owned Small Businesses in Government Contracting

In the dynamic landscape of government contracting, the contributions of women-owned small businesses (WOSBs) have become increasingly prominent. As the business world continues to champion diversity and inclusion, the g...

01/09/2024

https://baylightsolutions.com/f/elevating-business-success-unleashing-the-power-of-outsourcing

In the dynamic realm of modern business, staying at the forefront of technology is not just an advantage; it's a necessity. To meet the demands of an ever-evolving digital landscape, many businesses are turning to a stra...

09/12/2021

Great opportunity for someone trying to start an IT career.

Send a copy of your resume to: [email protected]

The successful candidate will be a self-starter with experience in fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Analyze user requirements, procedures, and problems to improve existing systems and review computer system capabilities, workflows. May analyze or recommend commercially available software. Must be adept at quickly understanding what is required to develop compelling value for both Baylight and our client.

Roles and Responsibilities may include:

· Provides First Level support for the Finesse application

· Provides First Level support for custom gadgets

· Addresses Finesse application configuration issues

· Deploys and installs patches/fixes related to custom Gadgets

· Deploys and installs new gadgets

· Escalates to Cisco Finesse solution out-of-the-box problems

· Configures Finesse version upgrades

· Submits change control requests for deploying gadget fixes and changes

Basic Qualifications:

· High school diploma and 2 years’ experience in a related field such as Computer Science, Engineering, Information Technology.

· Minimum of 2 years of experience in a technical position working with Cisco UCCE software solutions

· Minimum of 2 years of experience working with the software development life cycle on information and communication technology projects

· Minimum of 2 years of experience Agile project management experience

· Must be able to obtain and maintain a Moderate Risk Background Investigation (MBI) security clearance.

· Must be a US Citizen

Preferred Qualifications:

· Must be a team player, proactive, and possess excellent problem solving, and organizational skills

· Ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills

· Must be able to think strategically, act tactically and deal effectively with competing priorities and deadlines, must be able to handle multiple tasks in a fast paced environment

· Must be able to communicate effectively at different levels within the organization, to include senior management and operations personnel

Job Types: Full-time, Contract

Salary: $15.00 to $22.50 /hour

COVID-19 considerations:
At this point in time we are currently in a telework environment.

07/14/2021

Job description
The successful candidate will be a self-starter with experience in designing and develop solutions to Cisco UCCE applications problems, system administration issues, or network concerns. Perform systems management and integration functions. Experience and knowledge of UCCE (Windows). May analyze or recommend commercially available software. Must be adept at quickly understanding what is required to develop compelling value for our client.

· Maintain best practices on managing systems and services across all environments

· Fault finding, analysis and of logging information for reporting of performance exceptions

· Proactively monitoring system performance and capacity planning

· Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware

· Create and modify scripts or applications to perform tasks

· Provide input on ways to improve the stability, security, efficiency, and scalability of the environment

· Collaborate with other teams and team members to develop automation strategies and deployment processes

Basic Qualifications:

· Bachelor’s degree in computer science, engineering, information technology or related discipline and 9 years of experience, Master’s degree and 7 years of experience or 12 years of experience in lieu of a degree

· Minimum of 6 years of experience Cisco CCDP, CCNP, CCVP, CCIE

· Minimum of 6 years of experience designing, configuring, and/or maintaining Cisco Unified Communications and Cisco Contact Center solutions.

· Minimum of 6 years of experience and hands on knowledge in the implementation, design, and/or maintenance of converged networks leveraging Microsoft and Cisco technologies.

· Minimum of 6 years of experience Cisco Unified Communications Manager

· Minimum of 6 years of experience Cisco Unity, Unity Connection, Cisco IM & Presence / Cisco Jabber

· Minimum of 6 years of experience Cisco UCCE/UCCX, Contact Center Scripting

· Minimum of 4 years of experience Knowledge of VMware and Cisco Unified Computing System a plus

· Able to obtain and maintain a Moderate Risk Background Investigation (MBI) security clearance.

· Must be a US Citizen

07/14/2021

Job description
The successful candidate will be a self-starter with experience in designing and develop solutions to Cisco Finesse application problems, system administration issues, or network concerns. Perform systems management and integration functions. Must have extensive experience and knowledge of Finesse software and functions. Must be adept at quickly understanding what is required to develop compelling value for our client.

· Provides Tier-2 support for Finesse solution server related issues

· Monitors Finesse solution servers using the SL-1 OSS.

· Manages and operates Finesse, Gadget, Live Data, CIUC and Identity Services servers

· Manages performance of Finesse, Gadget, and Identity Services servers.

· On-Going Backup/Restore of Finesse, Gadget, and Identity Services servers.

· Installation of Finesse, Gadget, and Identity Services servers patches

· Coordinates routine maintenance of Finesse, Gadget, and Identity Services servers

· Change/Configuration Management of Finesse solution servers

· Escalates to OEMs support issues related to Finesse, Gadget, Identity Services servers

· Escalates to Cybersecurity Operations, and Engineering Network Support as necessary

· Deploy Finesse version upgrades

Basic Qualifications:

· Bachelor’s degree in computer science, engineering, information technology or related discipline and 9 years of experience, Master’s degree and 7 years of experience or 12 years of experience in lieu of a degree

· Minimum of 8 years of experience in process development, support and implementation of systems architect

· Minimum of 6 years of experience with Cisco UCCE/ICM Solution Architecture and Integration Design.

· Minimum of 6 years of experience with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis.

· Intermediate Cisco, Intermediate VoIP, Intermediate UAT, Intermediate TCP/IP, Intermediate Cisco Unity, Intermediate Cisco PIX OS, Intermediate Cisco Call Manager.

· Minimum of 4 years of experience with advanced knowledge of Call Center environment is essential.

· Able to obtain and maintain a Moderate Risk Background Investigation (MBI) security clearance.

· Must be a US Citizen

02/01/2021

13 years ago today, we saw an opportunity and took a leap of faith. Thanks to all who have supported us over the years. Looking forward to the opportunities which lie around the corner.

12/11/2020

Calling all Linux/JBoss EAP Engineers!!! Baylight Solutions Inc. is looking for an Engineer who can provide the framework for implementing Java applications and a wide variety of other software applications.
• Proactively maintain and develop all Linux infrastructure technology to maintain a 24x7x365 uptime service
• Engineering of systems administration-related solutions for various project and operational needs
• Maintain best practices on managing systems and services across all environments
• Fault finding, analysis and of logging information for reporting of performance exceptions
• Proactively monitoring system performance and capacity planning
• Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware
• Create and modify scripts or applications to perform tasks
• Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
• Collaborate with other teams and team members to develop automation strategies and deployment processes
• Demonstrated expertise in system landscape design and implementation.
• Proven ability to work business requirements into solutions that map to technology capabilities and integration with existing infrastructure
• Proven track record of implementing significant IT infrastructure projects on schedule and budget
• Min 8 + years of experience in the implementation and support of large scale mission critical production systems in a business environment or equivalent.
• Min 5+ years technical leadership experience with Java Application Servers, i.e: JBoss Enterprise Application Platform,
• Strong experience automating environment build and application deployment with Linux/Unix scripting.

If you are interested or know someone who might be interested, please have them send their resume to [email protected]

10/09/2018

Baylight Solutions Inc is excited to announce the addition of Chris Griffin to the Baylight family.

Chris brings over 30 years of telecommunications and Call Center knowledge to the team. His experience and expertise in the IT field, will help Baylight continue to deliver the highest level of service, which our Customers have become accustomed to.

Welcome to the team.

Baylight Solutions Inc.

08/23/2018

An exciting announcement is coming in the near future. Stay tuned.

07/25/2017

Job Opportunity!!! In search of (2) IT Engineers. This is a quick turnaround request, so all interested applicants must submit resume and salary requirements by 5:30pm ET on 7/26/17. These positions are located in Chamblee Georgia with no option for teleworking.

Send Resume and Requirements to [email protected]
General Information:

The work involves the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and or management of networked systems. The candidate(s) will assist in the support of our Customer's Contact Center IT infrastructure located in Chamblee Georgia, used for the transmission of information in voice, data, and or internet formats.

Roles and Responsibilities:
Network configurations
• Ensure network connectivity throughout LAN/WAN infrastructure is on par with technical considerations
• Perform network address assignment to servers
• Assign configuration of authentication and authorization of directory services
Security Hardening
• Perform security hardening via group policies, local policies, scripting, etc
• Distinguish between necessary security settings that would protect the system while insuring usability versus security settings to meet security compliance.
• Test and understand how security hardening could secure the system and/or adversely affect system performance
Level 3 Operating System Support
• Be able to support application owners with OS server related issues to include: security compliance, application compatibility, troubleshoot server issues relating to policy deployments or event errors, provide server build and deployment troubleshooting, etc.
Hardware replacement/maintenance
• Distinguish between hardware/software issue
• Monitor system health and determine if hardware needs to be replace via warranty or spare parts
• Effectively communicate with hardware technician and on-site personnel to replace or troubleshoot hardware issues
Cisco IOS System Administration
• Version upgrades
• System configuration
• Hardware maintenance
• Network configuration
• Network wiring

Basic Qualifications: To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed
below:
• Bachelor's degree in a related field. An additional 6 years of experience in a large enterprise server environment may be substituted in lieu of degree.
• 5+years System Administration experience with Windows Server 2008 or above.
• 5+ years Cisco IOS Operating System experience as described above.
• 2+ years Cisco Unified Communications Manager (formally Call Manager) Administration experience.
• Will require a High Risk Minimum Background Investigation interim clearance to start work.

Preferred Qualifications:
• Experience in a telecom environment.
• .Any experience with the Contact Center Applications listed below:
• Cisco Intelligent Contact Management
• Cisco Customer Voice Portal
• Microsoft SQL 2008
• Cisco Call Manager
• Avaya IP Products

03/07/2017

We're excited to reach another milestone ... 9 years in business. Looking forward to another year supporting our customers. Thanks to all.