Allband Communications Cooperative

06/11/2026

6/12/2026, 3:50 PM - Tower work and firmware upgrades to client radios are complete. Thank you for your patience as we had a lot of firmware updates to roll out with the new equipment we installed on the tower. Please reach out if you have any issues. We appreciate your business and support!

6/12/2026, 1:10 PM - We have installed a new radio and we are working as fast as we can to update firmware on client radios so service can be restored. We again appreciate your patience.

6/12/2026, 10:00 AM - Technicians on the tower, and repairs are underway. We are working to restore service as quickly as possible. Thank you again for your patience and support!

6/11/2026, 1:00 PM - The outage was caused by an equipment failure. Approximately 90% of the network has been restored. One wireless sector remains offline and will require a tower climb to replace the failed equipment. The earliest we can schedule the climb is 9:00 AM Friday morning. To the customers who are still without service, we sincerely apologize for the inconvenience and are working to restore service as quickly as possible.

6/11/2026, 12:34 PM - We are onsite addressing the issue.

6/11/2026, 12:00 PM - We are aware of a wireless outage in Hillman and have technicians en route. Thank you for your patience as we address the issue.

06/10/2026

As the weather warms up and outdoor projects get underway, we want to remind everyone to contact MISS DIG 811 before starting digging projects.

Whether you're installing a fence, planting trees, adding landscaping, building a deck, or performing commercial excavation work, digging without locating underground utilities can result in service interruptions, costly repairs, and safety hazards.

Before you dig:

• Call 811 or submit a locate request online at www.missdig811.org
• Allow the required notice period for utility locates
• Wait for utilities to be marked before beginning your project
• Respect the marked utility lines and dig carefully around them

Underground communications lines, electric lines, gas lines, water lines, and other utilities may be buried where you least expect them. A free locate request can help prevent accidental damage and keep everyone safe.

If underground communication lines are damaged, internet, phone, and other services may be interrupted for you and your neighbors.

Thank you for helping protect critical infrastructure and maintain reliable service throughout our community.

If you have any questions regarding our facilities or services, please contact us at 989-369-9999 or by email at: [email protected]

The Allband Team

05/23/2026

As we spend time with family and friends this weekend, we also pause to honor and remember the brave men and women who made the ultimate sacrifice for our country. 🇺🇸

Our office will be closed Monday, May 25th, and will reopen Tuesday, May 26th.

If you experience a service issue outside normal business hours, please call 989-369-9999 for assistance.

Wishing everyone a safe and meaningful Memorial Day weekend.

04/28/2026

DATE: 4/29/26 12:00 AM (LATE EVENING TUESDAY 4/28/26)

WORK: TRUNK UPGRADE

To better serve you, Allband will be performing maintenance on our core network the morning of 4/29/2026, beginning at 12:00 AM and ending at 3:00 AM.

We are upgrading a trunk with a partner carrier to increase capacity. This maintenance is part of our ongoing effort to upgrade our core network and fiber-to-the-home platform with next-gen technology. We want your experience to be fast, reliable and secure!

While we have reserved the entire window to complete the work, we do not anticipate that the maintenance will take more than 1 hour and as always, we will do our best to minimize loss of service during the maintenance.

If your service is lost, it should restore automatically once the maintenance is complete. However, if your service is not working afterward, please restart your router by unplugging it from power and plugging it back in. If the issue persists, please call us at 989-369-9999 for troubleshooting assistance or email us at [email protected].

We do try to monitor Facebook messages and comments during the maintenance, but our response time may be delayed while work is underway.

Thank you for your patience and support as we continue to provide urban speeds between the trees!

The Allband Team

04/21/2026

Update 10:00 PM: Issue has been resolved.

Update 10:10 AM: The issue has been identified by our vendor partners and they are working to resolve the issue. No ETR at this time. The issue is impacting access to our allband.org email domain, VoIP self-administration for businesses, and our website and sub-domains. Thank you for your patience.

We are investigating an issue with our website (allband.org) and sub-domains.

If you need to access your billing account, please go to: customerportal.allbandcomm.com

Thank you.

04/20/2026

POWER OUTAGE
CURRAN, CROOKED LAKE, LAKES IN THE GREEN

We are aware of a power outage in our southern territory.

We are monitoring the situation, from what we have been told it is due to a downed pole.

04/15/2026

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04/15/2026

NETWORK UPDATES‼️

9:04: Some customers have needed to reboot their router to get back online. If your Internet is still down, please unplug the power of your router and plug it back in to trigger a new session. Thank you.

4:22 PM: Internet appears stable and we are monitoring. We are continuing to watch the impact the fiber cut is having on our phone quality. If you are still down, please reboot your router and if that does not work, please call us at 989-369-9999.

2:55 PM: we are still investigating possible connectivity issues within the network, including fixed wireless in Hillman.

2:10 PM: To mitigate the fiber cut, we made some changes to restore speeds and see traffic climbing. Please note that voice traffic may still be impacted, and could cause echo or one way audio. We are still investigating and monitoring.

1:30 PM: a fiber break downstate is impacting our service. It is currently being repaired, we do not have an ETR at this time. We are working to mitigate the traffic impact and restore full functionality. This is impacting both phones and speed. We apologize for the inconvenience.

We are aware of an issue with Internet and phone quality, we are working to diagnose the issue. We are not sure if this is isolated to our network or a larger widespread problem upstream.

Thank you for your patience.

04/09/2026

We are so proud of these kids!

Yesterday, I had the privilege of presenting the Fairview Area Schools Science Olympiad Team with a check to help them with travel, lodging, food and other expenses associated with their State Finals competition at MSU later this year.

The attitude, drive and dedication of both the students and staff are incredible. It brings us great joy that we can help.

Good luck, we are rooting for you!

- Ron Siegel, GM