08/30/2022
Lakes Computer is looking for a creative, self-accountable IT professional to engage in our fast-paced, people-driven service model. Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.
We start with questions. Lots of them. Then we listen. Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have.
If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be. It’s as common sense as it is revolutionary.
We are looking for a technician to join our MSP. This person will be responsible for handling the majority of day to day user requests and tickets for clients. This position requires a person who can communicate about complex ideas and technology in simple everyday terms.
• Ticket management and documentation
• Learning independently about our clients’ organic technology systems
• Doing what it takes to create enthusiastically satisfied customers through the building of trust, credibility and relationships within our client base
Preferred Skills & Experience
• 2+ years’ experience in an IT help desk or desktop support environment
• Experience supporting Google Chrome Devices is a plus
• Working experience with networking principles, such as TCP/IP, DNS, DHCP, LAN/WAN, NAT, IPSEC, WIFI, and A/CName Records
• A demonstrated history of pursuing learning objectives independently
• 2+ years’ experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)
• Comprehensive knowledge of and experience troubleshooting network infrastructures
• Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
• Experience troubleshooting standard hardware issues and running diagnostics
• Working experience with standard IT Security practices such as virus remediation, phishing, and exposure to different Firewall systems
• Proficiency in Apple, Mac OS, and iOS troubleshooting and support
• Proficiency in VoIP Phone systems is a big plus
• Demonstrable ability to quickly learn and support various business applications
• Understanding of backup and disaster recovery (BDR) best practices and experience troubleshooting BDR topologies
• The ability to effectively manage client expectations around service delivery
• Demonstrated ability to communicate effectively with clients at all levels and peers at Lakes Computer
• An understanding of how a small change can impact the bigger picture of a technology network
An understanding of complex systems and how the different pieces interact
Preferred Attributes
• An awareness of how technology impacts business
• The desire to work as part of a team
• Critical thinking aptitude and troubleshooting experience
• An empathetic approach to solving customer problems
• Curiosity about technology and the ability and motivation to learn independently
• Professional confidence, and a passion for solving problems
• A positive, courteous demeanor
• An aptitude towards service
• Openness to feedback
• Ability to learn from experience
• A focus on finding appropriate long-term solutions to technical issues
• The ability to own technical problems and see them through to resolution
Compensation and benefits
• Competitive wages | The salary range is expected to start at $44,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
• Paid time off
• Simple IRA with company match
• Sustainable work-life balance and flexibility
We’re looking for smart, highly skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Apply today!
How to Apply:
We get a lot of job applications and unfortunately, most of them get nothing more than a quick once-over. Please include the usual - a resume and a cover letter, and anything else that will show us that you are interested in and qualified for this specific position. Tell us stories. Show us as much as you can about who you are. Make us panic about the fact that we haven't already hired you. Email: [email protected]
