Fastpasscorp

07/06/2026

Quick test for anyone in IT or security: call your own help desk. Pretend to be a locked-out exec with an urgent meeting. See what it actually takes to get your password reset.

If the answer is "I'd use my judgement" or "I'd try to reach their manager" - you've just found a security gap that costs organizations an average of $4.67M when attackers find it first (IBM/Ponemon, 2025).

We broke down how this attack works — and why the usual fixes (MFA, manager approval) don't fully solve it. Read more here:
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https://www.fastpasscorp.com/blog/the-help-desk-verification-gap-how-credential-breaches-really-start/?utm_source=Facebook&utm_medium=Facebook&utm_campaign=facebook-ibm2025-blog&utm_id=facebook-ibm2025-blog

Compromised credentials cost organisations $4.67M on average, yet most help desks have no reliable way to verify who's calling. Learn what closes the verification gap — and why standard recommendations fall short.

03/31/2026

Cybercrime groups are now recruiting women to perform vishing attacks against IT help desks.

How are your organizations actually verifying employees before resetting credentials?

Learn why strong workforce identity verification is now essential: https://www.fastpasscorp.com/blog/scattered-spider-help-desk-vishing-attacks-women/?utm_source=Facebook&utm_medium=Facebook&utm_campaign=FB-SSWomen-Blog-4&utm_id=FB-SSWomen-Blog-4

02/11/2026

Attackers no longer need to hack — they just need to talk.

Recent breaches at Marks & Spencer, Harrods, Co-op, and Jaguar Land Rover (JLR) have exposed a pattern: attackers no longer need to break down digital doors when they can simply call the helpdesk and ask for the keys.

Read this informative article to know why your Service Desk is the new attack vector and what you can do to defend it: https://insight.scmagazineuk.com/your-service-desk-is-the-new-attack-vector?utm_source=Facebook&utm_medium=Facebook&utm_campaign=servicedesk-article&utm_id=servicedesk-article

12/09/2025

Many of the biggest, high-profile data breaches since 2020 started with one tactic: tricking the help desks or service desks. Attackers gained unauthorized access—often stealing passwords or credentials that unlocked further systems.

Here’s a timeline of notable incidents across North America, the UK, and Europe, and what was compromised in each case: https://www.fastpasscorp.com/blog/social-engineering-breaches-via-help-desk-attacks/?utm_source=Facebook&utm_medium=Facebook&utm_campaign=blog-social-engineering-cases&utm_id=blog-social-engineering-cases

Learn how to protect your help desk from vishing and social engineering attacks before they happen.
Contact FastPass: https://www.fastpasscorp.com/contact/?utm_source=Facebook&utm_medium=Facebook&utm_campaign=blog-social-engineering-cases&utm_id=blog-social-engineering-cases

12/04/2025

Imagine a help desk that verifies users seamlessly, flags suspicious activity automatically, and enhances security without disrupting operations. That's precisely what a leading Fortune 500 medical company accomplished with FastPass IVM (Identity Verification Manager).

Discover the full story and more case studies on how Fastpass IVM is transforming help desk security with secure user verification. Protect the help desk with forced identity verification process: https://www.fastpasscorp.com/fastpass-ivm-case-studies/?utm_source=Facebook&utm_medium=Facebook&utm_campaign=case-study-video&utm_id=case-study-video

Contact FastPass directly : https://www.fastpasscorp.com/contact/?utm_source=Facebook&utm_medium=Facebook&utm_campaign=case-study-video&utm_id=case-study-video