10/27/2026
Your parts rep was at that fleet twice last month. Their orders still dropped.
Skip "your numbers are down." Start with that one fact, then ask, "What did you hear when you were there?" Then stop talking. Reps usually know.
From there, agree on one change and set the date you'll look again. Next week, start from there.
Our post walks through the four-move coaching talk, a weekly Monday-Wednesday-Friday rhythm, and 10 questions for your next one-on-one. Use it with or without any software: https://hubs.li/Q04C2hPB0