W&P Call Solutions LLC

02/06/2021

W&P CALL SOLUTIONS LLC JOB BOARD

W&P Call Solutions LLC currently hiring for Tax Client pay for $16/hr. Deadline to register is February 11, 2021. Certification class is currently free.

Fitness Platform pay $12/hr. Deadline February 9th. Certification Class fee $19.99

Roadside Assistance $12/hr. Deadline February 12th. Certification Class fee $8.99

Disney Resort $9/hr. Deadline. February 14th. Certification Class fee $14.99

02/06/2021

02/06/2021

Computer Specifications and Headset:
Is this right for you?

In order to help ensure your success, you must have a strong working knowledge of computers:

You need to be able to use a mouse and computer keyboard
You need to be able to shut down and turn on the computer properly
You need to have the to navigate through multiple screens
You need to understand how to navigate the computer’s files and desktop environment
You need basic knowledge of programs including how to launch and close a computer program
You need to understand how to use e-mail
You need to know how to use the Internet
You need to know how to create, name, save and delete a folder
You need to know how to clear cache, cookies and history

OFFICE SPACE REQUIREMENTS
No background noise allowed while servicing phone clients.
Separate office space with a door that locks
No distractions
A desktop/tower computer with a separate monitor is HIGHLY recommended. (Laptops are okay to use but you may want a second monitor and you need to be certain you disable Wifi).
Dual boot machines (other than a Mac), Chromebooks, Netbooks, and Tablets are prohibited from use.
Windows 10 is accepted by most clients (*Windows 8/8.1 only supported by some clients )
At least 4GB of RAM is required by Arise but Girlicity recommends 8GB or higher.
At least Dual-core 2.8 GHz or Intel i class or AMD Phenom X2 class or better. (Verify that your computer is dual core. some clients require higher so please make sure to utilize the qualification checklists)
Atom, Celeron, Pentium and Opteron processors are not permitted
20 GB or more of available hard drive space 60 GB or more of total hard drive space required.
Minimum 10 mbps download / Minimum 3 mbps upload speed. Test your www.speedtest.net. *** Girlicity recommends much higher speeds. If you are just passing the speed, that will not be good enough. We recommend you get the highest speed plan you can get with your internet provider.
Maximum Latency Threshold of 120 milliseconds (ms)
Monitor resolution of at least 1280 x 1024 (SXGA) screen resolution or 1920 x 1080 (Full HD or 1080p).
Dual monitors may be required on some client programs.
You must have a fully wired mouse and keyboard.
All-in-one computers are not allowed by any client. Netbooks, and Tablets are prohibited from use. (Laptops are OK)
A business class internet modem is highly recommended.
*** Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements. Please make sure you fill out the qualification checklist for the client before enrolling.
*** Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued

MAC (APPLE) SPECS
Macs must have an Ethernet port
MacBook Air and Mac USB-C ports will not be supported
Boot Camp and a licensed version of Windows MUST be installed. (You can install bootacamp here: https://support.apple.com/en-us/HT201468). Bootcamp must be installed before running in client technical checks in order to pass.
Intel Core i5 2.7 GHz processor or better
20 GB or more of available space, 60 GB or more of total space
4 GB of RAM or better
MAC OS X 10.10 Yosemite or higher
Minimum 10 mbps download / Minimum 3 mbps upload speed
Maximum Latency Threshold 120 milliseconds (ms)
Hard-wired connection (no wireless)
Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.
Monitor Recommendations – 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)
Dual monitors may be required on some client programs (Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device)
*** Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements. Please make sure you fill out the qualification checklist for the client before enrolling.
*** Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued

WORKSTATION REQUIREMENT
Internet Explorer 8, 9, 10, or 11 on Window 8 or 10 (Certain client programs may require specific versions of Windows. Windows 8/8.1 not supported by some clients. Please see the Client Opportunity Announcement and checklist for details)
(Optional) Mozilla Firefox or Chrome for Windows
Hard-wired 3.0 Mbps download / 1.0 Mbps upload broadband Internet service via DSL, Cable, or Fiber Optic connection. Take a moment and test your internet speed here: http://www.speedtest.net/ (*The use of wireless connections to access any Arise system at any time is prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are prohibited.)
USB headset with microphone (needed for certification and for calls for some clients)
Hardwired telephone and headset (needed for servicing) for certain clients
POTS (Plain Old Telephone Service) is needed for a small number of clients. The service should be connected directly from the wall to your telephone, NO voicemail, fax, or other features on the line (some clients require long distance). *Refer to the Opportunity announcement and checklist for client specific phone requirements.
Digital service is allowed for most clients. The telephone line should not connect with the computer. It can run thru your modem (must have a filter) but not into the computer. (Softphones and cell phones and cellular data phones like Straight Talk are not permitted) *Refer to the Opportunity announcement and checklist for client specific phone requirements.
USB Headset client phone calls – A lot of clients are changing to this type of service. You would need a high quality noise cancelling USB headset. * See our recommended headsets here *Refer to the Opportunity announcement and checklist for client specific phone requirements.
PROHIBITED EMAIL ADDRESSES: AOL, Hotmail, Incredimail, Juno, LiveMail, Yahoo, Ymail.
The use of Boxbe.com is not supported by Arise or W&P Call Solutions LLC
Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted.
USB connected modems are not supported.
Connectivity to the Arise Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.
The use of wireless connections to access any Arise system at any time is prohibited, even if the connection is encrypted. (NO WIFI)

ASD
The Arise Secure Desktop (ASD) is a tool designed to temporarily convert a PC into a “servicing station” for the client program a call center will be servicing. The ASD provides a secure and streamlined environment which is optimized to successfully access the Arise Platform to service a client program
Not all client programs require the use of an ASD so it is recommended that an agent review the Opportunity Announcement in detail to see if an ASD will be needed.
If the client program selected uses the ASD, all the information required for its use is contained within a USB flash drive and instructions that will be provided to the enrolled agent
Upon enrollment in a certification course for a client program, make sure to keep an eye out for an email with instructions on how to install the ASD.
The ASD is an additional operating system on a computer. It does not interact with an existing windows operating system. It is launched from a USB flash drive and does not install on a computer. Once the ASD is removed, no trace of it is left on the PC.
You will be required to purchase a USB flash drive to download the ASD to.
You must have a USB 3.0 Port on your computer.
The USB Flash Drive that you purchase needs to be high end. Do not skimp and buy a cheap one because it will affect speeds and cause issues. You will want a high quality USB 3.0 flash drive.

AVG
AVG, the Arise Virtual Gateway, is a system that helps improve consistency and efficiency while centrally and seamlessly managing call routing
For clients that require phone service, Call centers and agents have the option to use either a POTS line (plain old telephone service) or VoIP (aka digital telephone or cable telephony) to service a client program. However, call centers and agents servicing client programs that route calls through the AVG system will need to be able to dial into the AVG (786) number.
Call Centers and agents who do not have Miami area code phone numbers (305 or 786) will need to be able to dial long distance on their service lines which may result in long distance charges. For that reason, bulk or unlimited long-distance service plans are recommended and available from most carriers to avoid per-minute charges.
A small number of client programs currently prohibit the use of VoIP while servicing and a POTS line will be required to service those programs. If the client program does not currently allow VoIP, agents will not be servicing on AVG.
Please be sure to review the opportunity announcement in detail to see if AVG is required on the client program you select.

SECURITY
Windows Defender for Windows 8 or 10 (Other security software may be incompatible and should be avoided. Technical support may be refused if your company’s software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with client required servicing software.)
You are responsible for maintaining the security and reliability your equipment. The following items are prohibited and, upon detection, may subject your company to the suspension or termination:

Unlicensed or pirated software
Malware infected software
VMWare, Parallels, etc. (Dual Boot is prohibited unless using a Mac)
Non-Arise provided VPN software or Proxy settings
TOR or other privacy software
* Arise often does random security audits in which they require ID verification and Servicing Location Verification.

Test your Internet connection bandwidth to locations around the world with this interactive broadband speed test from Ookla

02/06/2021

FAQ:

Are we a legitimate company or not?
Yes. W&P Call Solutions LLC is currently partnered with various companies to offer work from home opportunities. As an independent contractor you will have access to work for some of best companies offering opportunities.

Do I have to have a background check?
Yes

What does it cost to get started?
In order to partner with W&P Call Solutions LLC and be given the opportunity to provide your services to clients, you must complete the following which is considered your investment into your own business.

Will there be Training?
Yes.
Certification courses can be as short as a 3 weeks or can last up to six weeks, depending on the complexity of the client program.
Please note, depending upon the client that you select, the course fee can range anywhere from $0.00-149.99.*
For more information, review the opportunity announcement for the interested client.

Are they any monthly fees?
We have a low flat service fee is $34.95 per invoice in addition to Arise Technology fee which is $19.95. Total of $54.90. Your service fee will never exceed $55 per pay period. W&P Call Solutions LLC has to cover business costs including Partner fee’s, computers, bank fees, software costs, direct deposit fee’s and more. Our low, flat service fee allows us to provide you with support during your certification process and beyond. We want you to succeed!

How much money will I make?
Your income is dependent upon the number of hours you select and service. Most clients require a minimum of 15 hours per week. Reports show that you can make on average $200-$1200 every two weeks.
The average pay is between $9 - $16 per hour.

What are the paydays?
You are paid on the 1st and 15th of every month. If you serviced from the 1st – 15th, you will be paid (via direct deposit) on the 1st day of the following month. If you service from the 16th - last day of the month, you will be paid on the 15th day of the following month

Who is responsible to pay taxes?
You, as an independent contractor will be responsible for taking out your own taxes and paying them to the IRS. W&P Call Solutions LLC DOES NOT DEDUCT taxes. It is recommended that you contact your nearest IRS office to discuss which taxes should be taken out and which deductions you are eligible for as an independent contractor.

Will I be able to work anywhere?
No, Our client is currently not accepting new applicants from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin. We also are not currently hiring internationally.

You must be 18 years or older and legally live in the United States. If you move, you can continue to work from home, as long as it’s not in one of the states mentioned above.

In addition, you cannot service anywhere else but from your home.

Will I be paid during Certification (training)?
W&P Call Solutions LLC does not pay for the time spent in a client certification course. We are the middleman between our partner’s clients and the Authorized agents, Independent Contractors, Sole Proprietors and Freelancers working from home. As an Authorized agent, Independent Contractor, Sole Proprietor or Freelancer, you are responsible for any certification needed that is required to educate yourself to properly provide your services to the client.

How long is the process with start working and earning a check?
The admissions process takes as little as 1 day. Once you complete the admissions process and join the W&P Call Solutions LLC team you then choose a client certification course. Realistically, it may be around 30 days before the class starts. Classes are typically around 30 days but some are self paced and can be completed in a matter of hours. Once certified you can start working immediately. Depending on how quickly you choose a class, it can take up to 2 months.

Because you are self employed, you are in control on when and how much you work. Choose a client that has a contract that meets your needs. If you need to provide your services only during the daytime or would like a client that is open 24/7, you can choose to do so.

Partner with W&P Call Solutions LLC today and let us connect you with some of the most prestigious companies! Want to talk to us on the phone? No problem! Fill out our Contact Us form and put in the best time to call you and we will contact you within 24 hours

What are the steps to get started?
Complete Application and Admissions process here.
Make sure you have a working computer that will meet W&P Call Solutions guidelines. See technical requirements
Purchase a USB headset for your certification class. This is a headset that plugs into your computer. See our recommendations.
Purchase a headset that can plug into your telephone. (Cordless phones are not accepted.) See our recommendations.
Have or prepare to have a land-line telephone with no features or a digital phone line through your cable or internet company.
You will receive an email once you have chosen a client with links to fill out your affidavit of ID, proof of servicing address, proof of identity, W9 form and Direct Deposit form. These forms must be completed before you are allowed to service a client.
You will be invited to join our private Facebook group. Facebook is where we make important announcements and offers. If you do not have a FB page, you can create one at www.facebook.com.

Important Additional information:
You are NOT eligible for unemployment benefits as an independent contractor.
2. W&P Call Solutions LLC, does not offer medical, dental, vacation, retirement or overtime, etc.
3. You will be required to sign an independent contract agreement and summary of understanding to protect you and W&P Call Solutions LLC.
4. As an agent (independent contractor), you will be able to advance within the client program that you service, based upon your performance metrics (becoming a top performer).
5. Should you have any further questions or concerns, please feel free to contact us.

Ready?
If you are ready to get started, fill out the Contact Us form. Or, you can go to our largest partner, Arise.com and register using our IB ID: 565762. Make sure to also include our Agent number as the person that referred you, which is Agent # 936240 (it will populate Hilary Leonard-Oni).

Flex 40% in hours. Discover the outsourced customer service solution that leverages a network of independent, micro call centers to exceptionally service your customers’ needs.

02/06/2021

W&P Call Solutions LLC place people in a virtual workforce for a few of the largest companies in the United States and we are dedicated to success. We combine the outstanding customer service provided by our CSP’s with the needs of Fortune 500 companies. We strive to meet and exceed expectations for our contractors and clients. We also realize that our contractors are the backbone of our company and that is why we strive to provide the same level of excellence to our contractors that we provide to our clients.

W&P Call Solutions LLC works alongside Arise Virtual Solutions. It is a real work from home opportunity that allows you to be your own boss. You will be taking inbound calls as a Customer Service Professional. The most that is required of you is to service the minimum amount of hours per week some may include weekends to the standards set by the client. We know how difficult it can be to work a set schedule and not have any flexibility to enjoy life. W&P Call Solutions LLC allow you to Schedule your hours two weeks in advance so you always know how to plan around your busy Schedule.