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Monday 9am - 6pm Tuesday 9am - 6pm Wednesday 9am - 6pm Thursday 9am - 6pm Friday 9am - 6pm

Pointel

Name: Pointel
Address: 1941 Oak Tree Road, Edison, NJ, 08820, US
Telephone: +17327440440
Price range: $$

Pointel is a certified Genesys partner specializing in improving customer experience by building wor

Pointel has delivered exceptional customer experience, implementing Genesys contact center solutions for 400+ companies, including Fortune 500 companies. Our flagship product, CCaaSSync offers a reliable backup infrastructure ensuring uninterrupted service even during catastrophic failures. Pointel offers Genesys Implementation Services, Genesys Adapters, and Accelerators like Configuration Management, Survey360, Automated Agent Provisioning, Test and Monitoring Solutions, and Reporting Tool.

10/30/2026

🎃👻 Don't Let Downtime Turn Into a Business Nightmare!

This Halloween, the scariest things shouldn't be happening in your contact center!

Unexpected outages, missed customer calls, system failures, and operational challenges can haunt your customer experience long after Halloween is over.

With Pointel's innovative contact center solutions, keep your operations running smoothly, your teams empowered, and your customers connected.

Because the only scares your business needs are Halloween scares! 🎃

👻 Stay Connected. Stay Protected. Deliver Exceptional CX.

Happy Halloween from Team Pointel!

10/29/2026

Downtime Is Costing You More Than You Think 🚨

Contact center downtime is more than a technical issue. It can mean lost revenue, frustrated customers, reduced agent productivity, and damaged brand trust.

With CCaaSSync, strengthen your Genesys Cloud disaster recovery strategy with:

🔹 Cross-region high availability
🔹 Rapid recovery and switchover
🔹 Synchronized backup infrastructure
🔹 Greater business continuity
🔹 Protection against ransomware-related disruptions

💡 Every minute matters. Prepare today to keep your customer experience running when disruptions strike.

📩 Contact us for a demo: [email protected] | 📞 +1 (732) 744-0440

10/26/2026

Reducing Customer Wait Times with Smarter Contact Center Management

Long queues and delayed responses can frustrate customers and put service level targets at risk. With Pointel Dynamic Contact Center Manager (DCCM), contact center teams can quickly adjust routing, queues, load distribution, and agent skills to respond to changing call volumes.

Empower your operations team to act faster, reduce customer wait times, improve SLA performance, and deliver a better customer experience with DCCM.

Smarter management. Shorter waits. Better CX.

10/21/2026

Why Audit-Ready Provisioning Matters More Than Ever

In today’s contact centers, managing user access is about more than creating accounts. Every access change must be controlled, traceable, and properly documented.

Pointel Access360 simplifies user lifecycle management for Genesys Cloud by automating user provisioning and deprovisioning while helping teams maintain consistent access records.

🔹 Simplify user onboarding and offboarding
🔹 Streamline user access changes with automated MACD processes
🔹 Improve visibility into user access activities
🔹 Support audit readiness with better access management

Make user access management more efficient, consistent, and audit-ready with Access360.

10/14/2026

Track Every Configuration Change in Your Genesys Cloud Environment

Every configuration change matters. An unnoticed update to a queue, routing rule, or application can disrupt contact center operations and impact customer experience.

With Pointel CMS Audit & Alert, you can:

✔ Track who changed what and when
✔ View current and previous configuration values
✔ Receive proactive alerts for critical changes
✔ Quickly restore configurations when needed

Gain complete visibility into your Genesys Cloud environment and stay one step ahead of unexpected disruptions.

Know every change. Stay in control. Protect your CX.

10/12/2026

The Power of Blue-Sky Snapshots During Traffic Spikes

Unexpected traffic spikes can force contact centers to make quick configuration changes. But how do you restore normal operations once the surge is over?

Pointel CMS helps you capture stable configurations with blue-sky snapshots and restore them when needed, reducing manual effort and supporting faster recovery.

Stay prepared for the unexpected. Keep your Genesys Cloud environment under control.

📩 [email protected] | 📞 +1 (732) 744-0440

10/12/2026

Happy Columbus Day from Pointel!

Today, we recognize the spirit of exploration, discovery, and new possibilities that continue to shape our world. May this day inspire us to embrace new ideas, explore opportunities, and move forward with innovation and purpose.

Wishing everyone a meaningful Columbus Day!

10/07/2026

What is CI/CD in Genesys Cloud? A Simple Guide

CI/CD helps contact centers automate the process of testing, validating, and deploying changes—making updates faster, more consistent, and less dependent on manual work.

With Pointel’s Change Manager for Genesys Cloud, teams can streamline deployment workflows, improve control, monitor changes, and support faster releases.

Automate deployments. Reduce risk. Accelerate innovation.

📩 [email protected] | 📞 +1 (732) 744-0440

10/05/2026

The Future of Automated Contact Center Testing

As contact centers become more complex and omnichannel, traditional manual testing is no longer enough. Organizations need faster, repeatable, and reliable ways to validate every customer interaction.

STAMP (System Test and Monitoring Platform) automates end-to-end testing across IVR, voice, email, chat, SMS, web, and backend systems. From functional and regression testing to load, stress, and 24/7 heartbeat monitoring, STAMP helps teams detect issues early and deploy with confidence.

Test smarter. Detect issues earlier. Deliver better CX.

📩 [email protected] | 📞 +1 (732) 744-0440

09/30/2026

The Cost of System Silos in Contact Centers

Disconnected systems can slow down contact center agents, forcing them to switch between Genesys and ServiceNow, search for customer information, and manually update records. This can lead to longer handling times, repetitive work, and a less seamless customer experience.

Pointel’s Genesys Adapter for ServiceNow brings both platforms together through a unified agent desktop, giving agents quick access to customer and interaction information while streamlining workflows and reducing screen switching.

Break down system silos. Simplify agent workflows. Deliver better CX.

📩 [email protected] | ☎ +1 (732) 744-0440

Address

1941 Oak Tree Road
Edison, NJ
08820

Opening Hours

Monday	9am - 6pm
Tuesday	9am - 6pm
Wednesday	9am - 6pm
Thursday	9am - 6pm
Friday	9am - 6pm

Telephone

+17327440440

Website

http://www.pointel.com/

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