PCMSI

06/23/2025

Why Real Operators Beat AI: The Human Edge in Answering Services:

You’re on the phone, desperate for help with an urgent issue, only to be greeted by a robotic voice that can’t quite figure out what you’re saying. Frustrating, right? You’re not alone. As businesses rush to adopt AI answering services, many find that these high-tech solutions aren’t all they’re cracked up to be. At PCMSI, we believe real human operators still hold the upper hand, and here’s why. In this article, we’ll dive into the limits of AI, the unbeatable advantages of human operators, and how this approach can benefit businesses and customers alike, no matter the industry.

Get the whole story: Check out the article Here!

As businesses rush to adopt AI answering services, many find that these high-tech solutions aren’t all they’re cracked up to be.

04/27/2023

HIRING FULL & PART TIME FIRST SHIFT & SECOND SHIFT, Erie PA

Submit your Resume to: [email protected]

PCMSI values employees and provides paid training and excellent medical benefits along with vision, life, and dental insurance, a simple IRA savings plan, and paid vacation. PCMSI also offers competitive pay, yearly raises, opportunities for overtime pay, and growth within the company.

PCMSI is an expanding 24/7 answering service providing quality service to a variety of businesses. Basic job duties include answering calls promptly in a polite manner, closely following instructions, verifying all given information, and taking accurate messages using correct spelling and grammar. Ideal candidates must possess a positive attitude, willingness to learn, clear and polite speaking voice, and also be computer literate, reliable, and customer focused.

PCMSI partners with Medical Offices, Property Management Companies, Service Companies, Attorneys, Non-Profit Organizations, and many other Professional Services to offer Excellent Customer Service.

**PCMSI is not a telemarketing company. Position is comparable to a receptionist's duties. There is no telemarketing, up-selling, or commission based sales of any kind accompanied with this position

We are looking for friendly, reliable, team players with:

· Professional References

· Strong work ethic

· High School Diploma or equivalent

· Reliable transportation

· Type 30+ WPM

· Computer literacy

· Polite and clear speaking voice

· Spelling and grammar skills

· Punctual and reliable

· Weekend and holiday availability

We are open 24/7/365

1st Shift: 7am-3pm or 8am-4pm

Mid-Shifts: 9am-5pm, 10am-6pm, 11am-7pm

2nd Shift: 2pm-10pm, 3pm-11pm

(* $1.00 per hour Shift Differential for 3pm-11pm hours *)

Job Types: Full-time, Part-time

Salary: $14.00 - $15.00 per hour

Benefits:

401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Referral program
Vision insurance

EMAIL YOUR RESUME TO: [email protected]

04/26/2023

Happy Administrative Professionals Day! Thankful for all of our dedicated and hard working Team members!

04/26/2023

PCMSI's annual Administrative Professionals Day Luncheon catered by Calamari's. THANK YOU to all of our PCMSI staff for your hard work and dedication throughout the year. ENJOY!!!

06/03/2022

HIRING FULL TIME ALL SHIFTS, Erie PA

**Increased Starting Wage of $14.00 per hour!**

*$1.00 per hour Shift Differential for 2nd & 3rd Shift*

Submit your Resume to: [email protected]

PCMSI values employees and provides paid training and excellent medical benefits along with vision, life, and dental insurance, a simple IRA savings plan, and paid vacation. PCMSI also offers competitive pay, yearly raises, opportunities for overtime pay, and growth within the company.

PCMSI is an expanding 24/7 answering service providing quality service to a variety of businesses. Basic job duties include answering calls promptly in a polite manner, closely following instructions, verifying all given information, and taking accurate messages using correct spelling and grammar. Ideal candidates must possess a positive attitude, willingness to learn, clear and polite speaking voice, and also be computer literate, reliable, and customer focused.

PCMSI partners with Medical Offices, Property Management Companies, Service Companies, Attorneys, Non-Profit Organizations, and many other Professional Services to offer Excellent Customer Service.

**PCMSI is not a telemarketing company. Position is comparable to a receptionist's duties. There is no telemarketing, up-selling, or commission based sales of any kind accompanied with this position

We are looking for friendly, reliable, team players with:

· Professional References
· Strong work ethic
· High School Diploma or equivalent
· Reliable transportation
· Type 30+ WPM
· Computer literacy
· Polite and clear speaking voice
· Spelling and grammar skills
· Punctual and reliable
· Weekend and holiday availability

We are open 24/7/365

1st Shift: 7am-3pm
2nd Shift: 3pm-11pm * $1.00/hour shift pay differential
3rd Shift: 11pm-7am * $1.00/hour shift pay differential
Mid-shift: 12pm-8pm, 1pm-9pm

Email your Resume to: [email protected]

04/20/2022

HIRING FULL TIME ALL SHIFTS, Erie PA

**Increased Starting Wage!**

PCMSI values employees and provides paid training and excellent medical benefits along with vision, life, and dental insurance, a simple IRA savings plan, and paid vacation. PCMSI also offers competitive pay, yearly raises, opportunities for overtime pay, and growth within the company.

PCMSI is an expanding 24/7 answering service providing quality service to a variety of businesses. Basic job duties include answering calls promptly in a polite manner, closely following instructions, verifying all given information, and taking accurate messages using correct spelling and grammar. Ideal candidates must possess a positive attitude, willingness to learn, clear and polite speaking voice, and also be computer literate, reliable, and customer focused.

PCMSI partners with Medical Offices, Property Management Companies, Service Companies, Attorneys, Non-Profit Organizations, and many other Professional Services to offer Excellent Customer Service.

**PCMSI is not a telemarketing company. Position is comparable to a receptionist's duties. There is no telemarketing, up-selling, or commission based sales of any kind accompanied with this position

We are looking for friendly, reliable, team players with:

· Professional References

· Strong work ethic

· High School Diploma or equivalent

· Reliable transportation

· Type 30+ WPM

· Computer literacy

· Polite and clear speaking voice

· Spelling and grammar skills

· Punctual and reliable

· Weekend and holiday availability

We are open 24/7/365

1st Shift: 7am-3pm

2nd Shift: 3pm-11pm * $1.00/hour shift pay differential

3rd Shift: 11pm-7am * $1.00/hour shift pay differential

Mid-shift: 12pm-8pm, 1pm-9pm

03/31/2022

HIRING FULL TIME ALL SHIFTS, Erie PA

**Employees who are fully trained are eligible to work remotely**

**Increased Starting Wage!**

PCMSI values employees and provides paid training and excellent medical benefits along with vision, life, and dental insurance, a simple IRA savings plan, and paid vacation. PCMSI also offers competitive pay, yearly raises, opportunities for overtime pay, and growth within the company.

PCMSI is an expanding 24/7 answering service providing quality service to a variety of businesses. Basic job duties include answering calls promptly in a polite manner, closely following instructions, verifying all given information, and taking accurate messages using correct spelling and grammar. Ideal candidates must possess a positive attitude, willingness to learn, clear and polite speaking voice, and also be computer literate, reliable, and customer focused.

PCMSI partners with Medical Offices, Property Management Companies, Service Companies, Attorneys, Non-Profit Organizations, and many other Professional Services to offer Excellent Customer Service.

**PCMSI is not a telemarketing company. Position is comparable to a receptionist's duties. There is no telemarketing, up-selling, or commission based sales of any kind accompanied with this position

We are looking for friendly, reliable, team players with:

· Professional References

· Strong work ethic

· High School Diploma or equivalent

· Reliable transportation

· Type 30+ WPM

· Computer literacy

· Polite and clear speaking voice

· Spelling and grammar skills

· Punctual and reliable

· Weekend and holiday availability

We are open 24/7/365

1st Shift: 7am-3pm

2nd Shift: 3pm-11pm * $1.00/hour shift pay differential

3rd Shift: 11pm-7am * $1.00/hour shift pay differential

Mid-shift: 12pm-8pm, 1pm-9pm

COVID-19 considerations:
In order to keep our employees safe PCMSI abides by all CDC requirements by social distancing cubicles, allowing trained employees work remotely, frequent disinfecting and cleaning, temperature checks and face mask requirement when outside of cubicle.

11/19/2021

HIRING FULL TIME & PART TIME ALL SHIFTS, Erie PA

** Employees who are fully trained may be eligible to work remotely **

**Increased Starting Wage!**

PCMSI values employees and provides paid training and excellent medical benefits along with vision, life, and dental insurance, a simple IRA savings plan, and paid vacation. PCMSI also offers competitive pay, yearly raises, opportunities for overtime pay, and growth within the company.

PCMSI is an expanding 24/7 answering service providing quality service to a variety of businesses. Basic job duties include answering calls promptly in a polite manner, closely following instructions, verifying all given information, and taking accurate messages using correct spelling and grammar. Ideal candidates must possess a positive attitude, willingness to learn, clear and polite speaking voice, and also be computer literate, reliable, and customer focused.

PCMSI partners with Medical Offices, Property Management Companies, Service Companies, Attorneys, Non-Profit Organizations, and many other Professional Services to offer Excellent Customer Service.

**PCMSI is not a telemarketing company. Position is comparable to a receptionist's duties. There is no telemarketing, up-selling, or commission based sales of any kind accompanied with this position

We are looking for friendly, reliable, team players with:

· Professional References

· Strong work ethic

· High School Diploma or equivalent

· Reliable transportation

· Type 30+ WPM

· Computer literacy

· Polite and clear speaking voice

· Spelling and grammar skills

· Punctual and reliable

· Weekend and holiday availability

We are open 24/7/365

1st Shift: 7am-3pm

2nd Shift: 3pm-11pm* $.50/hour shift pay differential

3rd Shift: 11pm-7am * $1.00/hour shift pay differential

Mid-shift: 12pm-8pm, 1pm-9pm

In order to keep our employees safe PCMSI abides by all CDC requirements by social distancing cubicles, allowing trained employees work remotely, frequent disinfecting and cleaning, temperature checks and face mask requirement when outside of cubicle.

08/20/2021

HIRING FULL TIME & PART TIME ALL SHIFTS, Erie PA

** Employees who are fully trained may be eligible to work remotely **

PCMSI values employees and provides paid training and excellent medical benefits along with vision, life, and dental insurance, a simple IRA savings plan, and paid vacation. PCMSI also offers competitive pay, yearly raises, opportunities for overtime pay, and growth within the company.

PCMSI is an expanding 24/7 answering service providing quality service to a variety of businesses. Basic job duties include answering calls promptly in a polite manner, closely following instructions, verifying all given information, and taking accurate messages using correct spelling and grammar. Ideal candidates must possess a positive attitude, willingness to learn, clear and polite speaking voice, and also be computer literate, reliable, and customer focused.

PCMSI partners with Medical Offices, Property Management Companies, Service Companies, Attorneys, Non-Profit Organizations, and many other Professional Services to offer Excellent Customer Service.

**PCMSI is not a telemarketing company. Position is comparable to a receptionist's duties. There is no telemarketing, up-selling, or commission based sales of any kind accompanied with this position

We are looking for friendly, reliable, team players with:

· Professional References

· Strong work ethic

· High School Diploma or equivalent

· Reliable transportation

· Type 30+ WPM

· Computer literacy

· Polite and clear speaking voice

· Spelling and grammar skills

· Punctual and reliable

· Weekend and holiday availability

We are open 24/7/365

1st Shift: 7am-3pm

2nd Shift: 3pm-11pm* $.50/hour shift pay differential

3rd Shift: 11pm-7am * $1.00/hour shift pay differential

Mid-shift: 12pm-8pm, 1pm-9pm

In order to keep our employees safe PCMSI abides by all CDC requirements by social distancing cubicles, allowing trained employees work remotely, frequent disinfecting and cleaning, temperature checks and face mask requirement when outside of cubicle.

03/16/2020

Stay healthy, stay home and let your calls be our priority!
Visit www.pcmsi.com for a free quote or call anytime toll free1-888-776-2661

Answering Service, Order Taking, Appointment Scheduling, Telephone Answering Service, Answering Phone Service, Call Center Service, Business Answering