OdinAnswers

01/22/2021

Our annual post on Millennial speak https://odinanswers.com/top-10-slang-terms-for-2021/

11/24/2020

11/23/2020

OdinAnswers Acquires TagRobot to help over 1,000,000 merchants on Shopify better serve their customers https://www.prweb.com/releases/odinanswers_launches_on_shopify_app_store_with_acquisition_of_tagrobot/prweb17493865.htm

06/30/2020

Think Customer selected our recent blog post on earning Customer Trust as Editors Pick today :) https://lnkd.in/dJkwvDp

Trust is More Important Than NPS or CSAT By Tom Anderson - June 29, 2020 0 237 views Tweet TLDR: Do Your Customers Trust You?(What is trust, how do you measure it, and why is it so important?) Is your company doing better or worse in terms of maintaining and building customer Trust right now? Sadly....

06/23/2020

5 Ways Your Customer Service/CX Team Can Build Customer Trust Now! # #

My post last week on the overlooked importance of
Trust vis a vis CSAT/NPS got a lot of interest. So thought I would share
today’s follow up post with 5 Tips on how a / teams can build Brand Trust
right now during the crisis:

https://lnkd.in/dHMfRAb

As usual, I really welcome your comments, suggestions
and questions either here, or ideally on the blog.

Thanks

Tom

PS. In case you missed last weeks post and are
interested, ‘Trust is More Important Than or ’, you can get to it here:

https://lnkd.in/dHMfRAb

It will give you an overview of what Trust is, why it’s so important, and how it can easily be measured in real-time via all customer contact touchpoints with modern-day NLP.

06/16/2020

Here's why we believe Trust is more important than CSAT for Customer Success Leaders

https://odinanswers.com/trust-is-more-important-than-csat/

Is your company doing better or worse in terms of maintaining and building customer Trust right now? Sadly most companies can’t even answer that question. Yet Customer Trust is a far more important metric than Customer Satisfaction, Net Promoter Score or any of the other measures CX/CS Professiona...

05/15/2020

Looking for a knowledge boost? Want to bump your customer success/service knowledge? Check this out -

Now that we are all working from home and with extra time on our hands it;s easy to get overwhelmed with the amount of information overload out there. Here at OdinAnswers we understand more than most that it can be difficult to separate the signal from the noise.

04/23/2020

5 Key Customer Signals changing due to COVID-19 (Actual Trended Data) https://odinanswers.com/blog/five-key-customer-signals-to-track-through-the-covid-19-crisis

04/23/2020

5 Key customer signals to track through the Covid-19 crisis.

https://www.odinanswers.com/blog/five-key-customer-signals-to-track-through-the-covid-19-crisis

04/14/2020

Announcing Free CX Report through the COVID-19 Virus https://lnkd.in/eVvWPbf

04/13/2020

Announcing Customer Health Monitor, a free service to help you serve your customers better at this critical time.

OdinAnswers Provides Free Customer Health Monitor Service to Help Business Leaders Better Understand Impacts of COVID-19 Crisis on Customers

04/09/2020

From last week in case you missed it. 1 in 5 online customers have experienced a customer support fail at some point. RE Covid-19, most US Customers associate this time most closely with their 9/11 experiences. A few voc listening assistance options (more on this soon)

Listening to Customers in Uncertain Times – Special Covid-19 … Surprisingly then, our most recent research shows that over half of customers report having needed customer service at some point when ordering online, and yet companies have failed 1 in 5 customers who reached out to them via custom...