Jolene Jo the Owner and Founder of FTS Computer Repair returned to her small-town roots after completing eight years of service in the U.S. Air Force as a Client Systems Technician from 2008 to 2016, during which she completed two associate degrees, her bachelor’s in computer science, and several high-level certifications with over 20 years experience in her field. She held several major roles wit
h the Air Force, including two years as Manager of Information Technology Asset Management at Fairchild AFB in Eastern Washington and seven months as Supervisor of Joint Document and Media Exploitation for the Defense Intelligence Agency (DIA) and Information Management Office Technician while serving two tours in Afghanistan. Professional Expertise:
Throughout Jolene's extensive career, they have developed a diverse skill set encompassing various aspects of information technology. IT Consultation: Jolene provides expert advice and consultancy services to individuals and small businesses, assisting them in optimizing their technology infrastructure and aligning it with their specific needs.
2. Residential User Education: Recognizing the importance of digital literacy, Jolene has dedicated considerable effort to educate residential users on how to utilize their devices effectively, ensuring they stay safe online while maximizing the potential of their technology.
3. Small Business Security: Understanding the unique challenges faced by small businesses, Jolene has focused on enhancing their cybersecurity posture. By offering tailored security education, training, and solutions, they help businesses safeguard their sensitive data and protect their digital assets.
4. IT Support and Troubleshooting: Jolene possesses in-depth technical knowledge and troubleshooting skills. They have a track record of providing prompt and reliable IT support to address a wide range of issues, ensuring smooth operation, and minimizing downtime for both residential and small business clients.
5. Industry Knowledge: Staying up to date with the latest trends, threats, and advancements in the IT industry is crucial for [Owner's Name]. Their commitment to continuous learning enables them to offer cutting-edge solutions and relevant advice to clients. Credentials and Certifications:
- Two Associate Degrees in Information Systems
- Bachelor's Degree in Computer Science
- CompTIA A+ and Security+ Certified
Jolene believes in fostering a safe and secure digital environment for all. They strive to bridge the knowledge gap by empowering residential users and small businesses with the tools and expertise to protect their digital identities and sensitive information.
