09/02/2026
The follow up is where most small businesses quietly lose customers.
Build the system once. Copy and paste this:
"I own a [type of business]. Write three short, friendly email templates I can use for follow-ups: 1. After a customer's first appointment or service. 2. Following up on a quote that hasn't gotten a response after one week. 3. After a completed job, asking for feedback. Keep each one under 5 sentences. Tone should be [warm and personal / professional / casual]."
Save all three where your whole team can find them.