Interactions LLC

04/21/2022

Transcriptionist Opportunity at Interactions, LLC (On-site in New Providence, NJ)

Interactions, LLC is the world’s largest independent AI company. We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries.

As a Transcriptionist, you will be a member of the valued team that provides the all-important data that drives Interactions’ technology. You will be responsible for analyzing and annotating spoken and written dialogues involving multiple speakers. Tasks include transcribing speech into text, identifying important entities in speech and text, and classifying the intent of a speaker. You will provide valuable transcriptions and annotations that drive our technology development. Flexible hours available (minimum of 30/week).

Interested in exploring further? Read the full job description here:

Apply for Transcriptionist job with Interactions in New Providence, NJ. Browse and apply for Technology jobs at Interactions

04/16/2019

Our CMO, Jim Freeze, wrote an article featured in Forbes. Check it out and learn what companies should consider to successfully implement an omnichannel experience:

For brands, this multichannel reality introduces great opportunity to reach consumers in a variety of new ways, but it also presents the need to reevaluate existing infrastructure, processes and organization.

03/28/2019

Last week, we welcomed our largest new hire class to date. We can't wait to see how these 60 individuals will advance our company and drive the future of !

Interested in joining the team? Check out our job openings here: https://www.interactions.com/about-us/careers/

02/14/2019

Spreading the love here at Interactions with some yummy waffles. Happy Valentine's Day, everyone! 😍💕

10/31/2018

From all of us here at Interactions, Happy Halloween! Last week we held our annual Oktoberfest and it did not disappoint. Our marketing team dressed up as the cast of Toy Story, our TSAP program members were M&M's, and our CEO? Rocky Balbo"AI" - knocking out costs! We may be biased, but we think he might be the coolest CEO ever.

10/24/2018

Thank you to all who participated in our hashtag creepiness campaign! We've rounded up your creepiest encounters with hashtag . Check them out in our blog post:

October 24, 2018 AI has always tended to have a...Read more »

10/19/2018

In this day and age an omnichannel solution is a must. However, many vendors claim to offer one but really don't. We created a quick video that goes over everything you need to know about a true omnichannel solution. Watch now: http://ow.ly/rTOV30meVTq

10/18/2018

What is the technology that makes a true omnichannel solution? We've mapped it out for you. Read more: http://ow.ly/J4ZT30meVTp

10/17/2018

What is empathy mapping and why is it so important? Our blog discusses the importance of understanding what customers go through while he or she is trying to complete a task. Learn more:

As brands try to differentiate on customer experience, customer journey mapping is becoming more relevant than ever. In all their glory, customer journey maps are just one part of the puzzle. In this blog series, we are going to explore various methods of mapping customer experience. Let’s start w...

10/16/2018

Having frustrating customer experience should be a thing of the past, we did a study and found that Americans are ready to automate calls. Check out the rest of our findings:

OCTOBER 10, 2018 I admit it. I can be pretty...Read more »

10/15/2018

Join us in Boston tomorrow where Chris Buchino, Interactions Director of Advanced Engineering, presents how data, infrastructure, tools and processes that we use successfully come together to achieve proven results at scale in production applications. Read more:

Tue, Oct 16, 2018, 6:00 PM: Data-Driven Diabetes Recommendations Using Machine LearningAbstract:Approximately 9% of the U.S. population has diabetes. Every year, a significant fraction of Aetna’s medi

10/12/2018

We often talk about how an AI solution will increase customer experience, but are consumers really comfortable with using one? We found out the answer. Read more:

How comfortable are consumers interacting with AI for customer service?...Read more »