IT By Design, 3441 US Highway 9, Marlboro, NJ (2026)

05/28/2026

The MSP industry needs better operators, better conversations, and clearer ex*****on. Build IT LIVE is built around exactly that.

𝗢𝘃𝗲𝗿 𝘁𝗵𝗿𝗲𝗲 𝗱𝗮𝘆𝘀, 𝟱𝟬𝟬+ 𝗠𝗦𝗣 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝗮𝗻𝗱 𝗼𝗽𝗲𝗿𝗮𝘁𝗼𝗿𝘀 𝗰𝗼𝗺𝗲 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿 𝗳𝗼𝗿 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀 𝘁𝗵𝗮𝘁 𝗴𝗼 𝗯𝗲𝘆𝗼𝗻𝗱 𝘁𝗿𝗲𝗻𝗱𝘀.

Growth, AI, cybersecurity, operations, leadership, and Life By Design. Every track is designed to help you build a stronger business without losing the people behind it.

What's else is in the room:

MSPs averaging $10M+ in revenue. 92% C-suite attendance. 45+ platform CEOs. 70+ channel influencers. 50+ tools and templates you can use immediately.

You don’t get many opportunities to be in rooms with this level of influence.

August 3–5, 2026 · Hyatt Regency Jersey City

Reserve your seat: https://hubs.ly/Q04jfrVJ0

05/27/2026

In this week’s story from Candid Kam, a luxury hotel experience during family travels through China became an unexpected leadership lesson on trust, policy, and customer experience.

What began as confusion around undisclosed restrictions tied to a loyalty benefit quickly revealed something much bigger: how small operational decisions can quietly erode brand trust.

The reflection explores a leadership reality many organizations overlook:

Policies designed to protect margin often place frontline teams in difficult positions, forcing them to defend decisions they didn’t create.

Over time, those moments shape how customers feel about the brand itself.

The core takeaway is simple but important: brand trust is borrowed, not owned. And loyalty is often lost in the smallest moments.

Read the full blog: https://hubs.ly/Q04j3G9Y0

05/27/2026

𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗿𝗶𝘀𝗸 𝗶𝗻𝘀𝗶𝗱𝗲 𝗴𝗿𝗼𝘄𝗶𝗻𝗴 𝗠𝗦𝗣𝘀 𝘀𝘁𝗮𝗿𝘁𝘀 𝗾𝘂𝗶𝗲𝘁𝗹𝘆 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗽𝗲𝗼𝗽𝗹𝗲, 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝘀, 𝗮𝗻𝗱 𝗱𝗮𝘆-𝘁𝗼-𝗱𝗮𝘆 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀, 𝗿𝗮𝘁𝗵𝗲𝗿 𝘁𝗵𝗮𝗻 𝘁𝗼𝗼𝗹𝘀 𝗼𝗿 𝗰𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 𝗰𝗵𝗲𝗰𝗸𝗹𝗶𝘀𝘁𝘀.

At Build IT LIVE 2026, Jill Silman Chapman joins the speaker lineup bringing decades of experience across HR leadership, workforce development, recruiting, and organizational strategy.

An expert in working with growing organizations, Jill brings a practical perspective on how operational risk quietly surfaces through inconsistent decisions, unclear processes, and leadership gaps as businesses scale.

That conversation is becoming increasingly important for MSP leaders navigating growth while trying to maintain operational consistency and accountability.

What makes Build IT LIVE different:
• 500+ MSP leaders in one room
• MSPs averaging $10M+ in annual revenue
• 92% executive and C-suite attendance
• 70+ channel influencers and platform leaders
• 50+ tools and templates built for real implementation, not theory

August 3–5, 2026 · Jersey City, NJ

Reserve your seat: https://hubs.ly/Q04j015h0

Insperity

05/27/2026

The MSP industry is evolving fast, and the conversations around growth, efficiency, service delivery, and operational maturity have never mattered more.

That’s why the IT By Design team is heading to Rewst FLOW 2026.

FLOW brings together MSP leaders and operators focused on scaling smarter, improving operations, and building stronger client experiences.

Our team is excited to connect with partners across the channel, exchange ideas, and share insights from working alongside MSPs navigating growth, operational complexity, and changing client expectations every day.

If you’ll be in Nashville, stop by Booth #21 and connect with the team.

See you there!

05/27/2026

𝗖𝗹𝗶𝗲𝗻𝘁 𝗼𝗻𝗯𝗼𝗮𝗿𝗱𝗶𝗻𝗴 𝗶𝘀 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗳𝗮𝘀𝘁𝗲𝘀𝘁 𝘄𝗮𝘆𝘀 𝗠𝗦𝗣𝘀 𝗲𝗶𝘁𝗵𝗲𝗿 𝗯𝘂𝗶𝗹𝗱 𝘁𝗿𝘂𝘀𝘁 𝗼𝗿 𝗰𝗿𝗲𝗮𝘁𝗲 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝗵𝗮𝗼𝘀.

At Build IT LIVE 2026, Harvey Keer joins the speaker lineup bringing hands-on experience helping MSP teams modernize onboarding processes, reduce operational friction, and create more scalable service environments.

Starting as Halo’s first intern before moving through onboarding and into technical consulting, Harvey has worked directly with MSP teams navigating operational transformation inside real-world service environments.

That experience now feeds directly into one of the biggest operational conversations in the MSP space: how onboarding processes scale without overwhelming teams or sacrificing customer experience.

Build IT LIVE brings together:
• 500+ MSP leaders and operators
• MSPs averaging $10M+ in annual revenue
• 92% C-suite attendance
• 70+ channel influencers and platform leaders
• 50+ implementable tools and templates MSPs can put to work immediately

August 3–5, 2026 · Jersey City, NJ

Reserve your seat: https://hubs.ly/Q04h_Vpy0

05/26/2026

Ankur Kumar will be at Pax8 Beyond 2026 connecting with MSP leaders who are serious about scaling revenue, elevating customer experience, and building businesses that last.

At IT By Design, Ankur focuses on turning CX into a growth engine, helping MSPs create stronger client loyalty, improve retention, and unlock long-term business value through smarter revenue and service strategies.

What makes Beyond different is the room itself. The operators, innovators, and decision-makers shaping what’s next for the MSP ecosystem are all part of the conversation. That’s where real insights happen.

𝗜𝗳 𝘆𝗼𝘂’𝗿𝗲 𝗮𝘁𝘁𝗲𝗻𝗱𝗶𝗻𝗴, 𝗯𝗲 𝘀𝘂𝗿𝗲 𝘁𝗼 𝗰𝗼𝗻𝗻𝗲𝗰𝘁 𝘄𝗶𝘁𝗵 𝗵𝗶𝗺.

05/26/2026

𝗠𝗦𝗣𝘀 𝗮𝗿𝗲 𝘀𝗶𝘁𝘁𝗶𝗻𝗴 𝗼𝗻 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 𝘁𝗵𝗲𝘆 𝗻𝗲𝘃𝗲𝗿 𝗳𝘂𝗹𝗹𝘆 𝘂𝘀𝗲.

At Build IT LIVE 2026, Amy Sellers joins the speaker lineup, bringing a practical perspective on how MSPs can transform PSA data into operational visibility, service intelligence, and smarter decision-making.

Having started inside Halo’s onboarding organization before moving into a Solutions Architect role, Amy has worked directly with MSP teams modernizing service operations, improving workflow maturity, and building stronger operational foundations through better use of service data.

Build IT LIVE brings MSP operators into the room to rethink how service organizations scale:

· Operational visibility across service delivery
· AI-ready service operations
· Better reporting and decision-making
· Smarter use of existing service data

August 3–5, 2026 · Jersey City, NJ

Reserve your seat: https://hubs.ly/Q04hXPsw0

05/26/2026

𝗠𝗦𝗣𝘀 𝗮𝗿𝗲 𝘀𝗶𝘁𝘁𝗶𝗻𝗴 𝗼𝗻 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 𝘁𝗵𝗲𝘆 𝗻𝗲𝘃𝗲𝗿 𝗳𝘂𝗹𝗹𝘆 𝘂𝘀𝗲.

At Build IT LIVE 2026, Amy Sellers joins the speaker lineup, bringing a practical perspective on how MSPs can transform PSA data into operational visibility, service intelligence, and smarter decision-making.

Having started inside Halo’s onboarding organization before moving into a Solutions Architect role, Amy has worked directly with MSP teams modernizing service operations, improving workflow maturity, and building stronger operational foundations through better use of service data.

Build IT LIVE brings MSP operators into the room to rethink how service organizations scale:

· Operational visibility across service delivery
· AI-ready service operations
· Better reporting and decision-making
· Smarter use of existing service data

August 3–5, 2026 · Jersey City, NJ

Reserve your seat: https://hubs.ly/Q04hS-nD0

05/25/2026

The MSP industry is moving too fast for surface-level conversations.

That’s why Build IT LIVE brings together leaders focused on operational clarity, smarter growth, AI strategy, and long-term business value.

• 500+ MSP leaders.
• MSPs averaging $10M+ in annual revenue.
• 92% executive attendance.
• 70+ channel influencers.
• 45+ platform CEOs.
• 50+ practical tools and templates.

From AI monetization and cybersecurity to leadership, operational scale, and Life By Design, every conversation is built around helping MSPs execute better in a rapidly evolving market.

Because the MSPs that scale sustainably are usually the ones learning faster than everyone else.

𝗔𝘂𝗴𝘂𝘀𝘁 𝟯–𝟱 · 𝗝𝗲𝗿𝘀𝗲𝘆 𝗖𝗶𝘁𝘆, 𝗡𝗝.

𝗥𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝗻𝗼𝘄: https://hubs.ly/Q04hJYpj0

05/22/2026

In today’s Life by Design session, Ankur tackled one of the biggest challenges in today’s AI-first workplace: being constantly busy without creating meaningful impact.

Building on The Outcome Advantage, the session focused on a powerful truth: outcomes move the business forward, while activity simply fills the day. In a world overloaded with meetings, notifications, and competing priorities, focus has become a true competitive advantage.

Ankur introduced three filters leaders should apply before every task:
→ The Outcome Test
→ The Ownership Test
→ The Payoff Test

One of the strongest takeaways was to block your week around your highest-payoff work first and give those priorities the best version of your energy.

“When everything is a priority, nothing is.”

And as the session reminded us, focus is not a personality trait. It is a daily system.

05/22/2026

𝗧𝗵𝗲 𝗴𝗮𝗽 𝗯𝗲𝘁𝘄𝗲𝗲𝗻 𝗠𝗦𝗣𝘀 𝘁𝗲𝘀𝘁𝗶𝗻𝗴 𝗔𝗜 𝗮𝗻𝗱 𝗠𝗦𝗣𝘀 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹𝗶𝘇𝗶𝗻𝗴 𝗶𝘁 𝗶𝘀 𝘄𝗶𝗱𝗲𝗻𝗶𝗻𝗴 𝗳𝗮𝘀𝘁.

At Build IT LIVE 2026, David Powell will break down the AI tools and use cases MSP operators are putting to work across their businesses today.

This session focuses on practical AI implementation for MSP operators, including:

➥ Which categories of AI tools are driving operational value
➥ Where teams are seeing measurable efficiency gains
➥ How MSPs are deploying AI without internal development resources
➥ Working examples across documentation, client communication, onboarding, internal knowledge management, and day-to-day operations

Build IT LIVE is where MSP operators come to pressure-test ideas, compare operating models, and leave with strategies they can put into motion immediately.

August 3–5, 2026 · Jersey City, NJ

Secure your seat: https://hubs.ly/Q04hxW4d0

Liongard |

IT By Design

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