JCWIFI JCWIFI Provides high speed internet to residents and businesses in Jo Daviess, Carroll and Stephenson counties.

06/18/2026

For JCWIFI email customers (specifically emails ending in .com), if you received an email today asking you to "log in to purchase more storage" or to update your password, unfortunately that was not from us and is a scam.

If you did enter your password into that site, give us a call right away at 815-233-2138 so we can change your password.

As a general rule of thumb, always check the sender with emails like that and if there are any links, hover your mouse over the link before you click. That will show you the URL and unless you're familiar with that site, don't click it.

And as always feel free to contact us directly with any questions at the number above, if you ever receive anything like this and question it, we'll be glad to confirm if it's from us or not.

06/10/2026

4:30 pm, final update: Lyons tower restored. Based on what I heard our guys got up there as soon as possible and were physically bending the metal poles back into place. 👀Anyone who has power to their house in the Stockton area that is without internet should reboot.

4pm - Power restored in Sabula! If you are in the area and do not have internet, please reboot all inside equipment.

Storm Update!

Most of our equipment weathered everything great! We have techs deploying to sites without utility power.

The main areas that are affected are Stockton, Galena, and Sabula IA with a few smaller towers down in the Galena area.

Our crews are heading out now with backup power and attempting repairs. At the time of writing this, Stockton area outage is partially resolved and crews are on-site.

04/27/2026

Just a small reminder, JCWIFI and JCE/JC Co-op/Jo Carroll Fiber are entirely separate entities.

While we did have a short outage in-town Lanark yesterday which was resolved within a few hours, I understand that JCE/JC Co-op/Jo Carroll Fiber had a much wider spread and lengthier outage, at least based on the calls I received on our after hours support line last night.

While of course this will mostly reach our customers as I'm posting it on our Facebook, in case this can clear up any confusion in the future:

JCWIFI specific support line: 815-233-2138.

JCE/JC Co-op/Jo Carroll Fiber support line: 800-858-5522

We at JCWIFI are unable to see any information about JCE/JC Co-op/Jo Carroll Fiber outages beyond their outage map (found at: https://jcecoop.com/fiber-outage-map,) are unable to provide ETAs for resolution for their outages, and are in no way affiliated with them. Thank you!

04/20/2026

Our work on Lena WT has wrapped up for the day and everyone should be up. If you are not, please power down your router and the power adapter for the antenna behind the router for a full five minute period, and if that doesn't fix it, give us a call or let me know here!

04/15/2026

Update 10:30 am 4/16 - I'm confident the tower will stay up, even if it remains on emergency power, so I'll go ahead and call this the final update for this post. I also want to give a big shout out to our Field and Tower crews who worked really hard in pretty bad conditions to get all this running!

Update 8:30 am 4/16 - The northern Pearl City tower is back up on emergency power. It should hold for quite a while, and assuming utility power to the site is restored in the meantime, it shouldn't go down again. I won't mark this as the final update yet just in case, but we should be in the clear.

Update 5 pm - Looks like everything is up except for the northern tower location for Pearl City, the site with the downed electrical lines. I will update as soon as I have more info.

Update 11 am - Two tower sites in Pearl City - the southern site and the site in town, are back up now. The northern site has downed electrical lines around the tower making it unsafe to work on at the moment.

Update 10:30 am - While I have not been given an official update about the status, I just noticed that the Babbs Grove tower is back up at this time. If there are any other expected issues with that location I'll update this update right away, but from my end connections look solid.

Update 9:30 am - Two sites in Pearl City have been brought up on a temporary backup connection. We are expecting instability with this temporary link so please bear with us if it goes up and down while work continues, but in any case something is better than nothing!

Good morning everyone! I am very glad to announce we took no major structural damage, and a vast majority of our towers are up after the storm. We do have a few sites without utility power, according to the boss we are expecting to have many of these sites within two hours, pending of course utility power being fully restored.

We are expecting electrical fluctuations as ComEd repairs downed lines and poles.

The main areas that are affected now are Pearl City/Babbs Grove Rd, and a small area in the Galena territory.

Most importantly for everyone's day to day business, we do expect some of our high capacity links between towers to have been knocked out of alignment, the extent of which is unknown at this time. What this means for you is that some towers may become congested and experience slow speeds. I will be attempting to maintain a list here as I am updated of areas where this is to be expected at any given time so you all have the most update to date information on your individual services.

For those on towers that are down, we have no way of seeing signal strength or determining if any individual customer antennas have been blown out of alignment yet. So please watch this post for updates, and if you see that everything is all clear for your area and is still having issues, give us a call right away at that point.

Our office will be open til 5 pm, and I will be personally available after 5 pm, and we can be reached at 815-233-2138. Thank you and I hope everyone is safe!

04/10/2026

Final Update: Boss just came and told me the issue is resolved!

1pm Update: I'm told we've 100% dialed in *where* the issue is, in addition to the previous discovery of *what* the issue is. It's actually two companies away from us, so not our upstream provider, but a peer to that provider. The boss is pushing them for a resolution or workaround now.

11 am Update: No update yet unfortunately, we are currently waiting to hear back from the upstream provider. We hope to have more information by 1 pm.

Update: While work continues, our upstream provider appears to have positively identified *what* is causing the issue. I should still have additional information around 11 am.

Good morning! We're monitoring an issue that appears to be stemming from a T1 Trunk provider in Chicago (backbone of the internet) which is causing several issues, mainly of which are dropped VPN and secure cloud service connections.

While we have identified that the issue is not originating from inside our network, we are doing what we can to work around, avoid, or otherwise solve the issue from our end. The division manager is currently working with the relevant groups to resolve this, and we expect to be able to provide an update around 11 am today.

If you have any questions, don't hesitate to ask! Thank you!

Merry Christmas everyone! We hope everyone is having a safe and happy holiday season.Please note that our office will be...
12/24/2025

Merry Christmas everyone! We hope everyone is having a safe and happy holiday season.

Please note that our office will be closing early today at noon, and will not re open until Friday morning at 8:30 am. We will have after hours support tonight until 10 pm.

There is no phone support available on Christmas Day to give everyone time to spend with their families. If you do have an issue after 10 pm tonight and need to speak with support, please leave us a message and we will call you back once the office re opens Friday. Thank you for your understand and we apologize for any inconvenience this may cause.

Attention JCWIFI Customers: Our office and phone support will be temporarily closed Tuesday, December 9th until the afte...
12/07/2025

Attention JCWIFI Customers: Our office and phone support will be temporarily closed Tuesday, December 9th until the afternoon for important company matters. If you need to contact billing or technical support during that time, please leave us a message and we'll return your call as soon as we can. Sorry for any inconvenience this may cause, and thank you!

Happy Thanksgiving everyone! We hope everyone has a safe and fun holiday weekend.Please be aware that our office will be...
11/26/2025

Happy Thanksgiving everyone! We hope everyone has a safe and fun holiday weekend.

Please be aware that our office will be closing at 5 pm tonight, 11/26 and will not re-open until 8:30 am on 12/1. After hours support with yours truly will be available Friday, Saturday and Sunday 8:30 am to 10 pm.

There will be no support available on Thanksgiving Day to give everyone a chance to spend time with their families. We apologize for any inconvenience that may cause.

11/18/2025

Good morning! If you notice certain websites, apps or services on the internet aren't working, it's due to an outage with Cloudflare. Cloudflare is a content delivery network, basically a large collection of servers around the country, which act as servers and hosts for many common things on the internet.

Some affected services include Twitter (X), ChatGPT, Spotify, League of Legends, indeed.com, Zoom, Square, Doordash, Microsoft Teams, certain Amazon services, certain Microsoft services, and Arlo, just to name a few.

I recommend keeping an eye on DownDetector.com (run by the people who run Ookla speedtest) to track the issue.

Address

451 W South Street
Freeport, IL
61032

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

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