VOSS Solutions

09/03/2026

👥 20,000 users.
📉 65% fewer tickets.

A global financial services firm used VOSS to introduce zero-touch workflows across its Microsoft collaboration environment. The result was a 65% reduction in skilled ticket load, fewer errors, faster service delivery, and improved IT efficiency - freeing teams to focus on higher-value innovation and business outcomes.

Read more👉https://www.voss-solutions.com/resources/voss-case-studies/customer-success-story-voss-for-financial-services-microsoft/

09/01/2026

AI doesn’t fail because of the model

A customer's AI assistant confidently answered a Teams usage question in seconds, using a directory export that hadn't been reconciled in months. Thousands of leavers counted as active users. That number went into a license renewal.

In this blog post, VOSS CEO Mike Frayne explains why AI success starts with trusted data, not model capability 👇

AI needs trusted data and integrated systems to deliver value. Discover why success starts with AI readiness, not just AI capabilities.

08/27/2026

Stop guessing, start optimizing: Microsoft licensing in the spotlight

Do you have full visibility into your Microsoft 365 licenses - and are you getting ROI on them?

In Episode 2 of Fireside Five, Brett Johnson sits down with Christopher Martini to discuss how the VOSS platform uses role-based access and intelligent reporting to manage and optimize licensing based on how your organization works and what your employees need.

https://www.voss-solutions.com/blog/2026/stop-guessing-start-optimizing-microsoft-licensing/

08/27/2026

150,000 users. One controlled transition.

Read how a large US government organization used VOSS to manage a complex migration to Microsoft Teams Phone across multiple agencies within a single tenant. VOSS unified Cisco and Microsoft environments into one governed platform — simplifying administration, reducing operational complexity, and enabling a smooth, large-scale transition without disruption to end users.

https://www.voss-solutions.com/resources/voss-case-studies/customer-success-story-implementing-microsoft-teams-government/

08/25/2026

The Numbers Game – How many could YOU get right?

🎯 Nine questions. Three sharp analysts. One guest from VOSS in the hot seat.

The latest episode of The Numbers Game is out - Kevin Kieller, Tim Banting, and David Maldow put Christopher Martini through the wringer on UC stats, MCP growth, and industry outage data.

Before you watch, try our challenge: guess all 9 questions in the blog before hitting play. Can you beat Christopher's score? 👀

Read the questions (no peeking at the answers!) and watch the episode here 👇
https://www.voss-solutions.com/blog/2026/numbers-game/?utm_source=facebook&utm_medium=organic&utm_campaign=blog&utm_content=facebook-blog

08/20/2026

🏪 5,000 stores
💰66% lower cost

Read how a global retailer used VOSS to automate a large-scale digital workplace transformation across flagship stores and distribution centers, replacing manual migration with zero-touch workflows. The result was faster deployment, lower risk, and a huge reduction in transformation costs.

✨ https://www.voss-solutions.com/resources/voss-case-studies/retail/

08/18/2026

Six months of voice complaints. Resolved in four days.

Our latest blog post explores an interesting case of falling between the cracks:

The network team checked QoS while the UC team checked call dashboards. Tickets were closed, but complaints kept coming. VOSS NetFlow gave the customer end-to-end traffic visibility and found the problem in just 48 hours.

👉 Read the full story:

Get cross-domain visibility to quickly pinpoint and resolve Microsoft Teams voice issues with VOSS NetFlow.

08/13/2026

Integration was the real story at Cavell's APAC Summit this year - not AI hype.

It makes sense. As AI agents start taking real action (fixing faults, adjusting provisioning, changing licenses) someone still needs a ticket and an audit trail for it. In APAC that almost always means ServiceNow.

VOSS GM for APAC, Brett Johnson, wrote about why this matters more than most people think, and how VOSS uses MCP to plug straight into ServiceNow (and Jira, BMC, Freshservice) without a custom integration project every time.

Read the article 👇

https://www.voss-solutions.com/blog/2026/how-organisations-are-wiring-voss-into-servicenow/?utm_source=facebook&utm_medium=organic&utm_campaign=blog&utm_content=facebook-blog

08/12/2026

🤔What do you get if you cross Christopher Martini and three of the industry's most respected analysts with a quiz show format?

🙌 Watch "The Numbers Game" to find out!

30 minutes of high energy quickfire quizzing. Zero spoilers on who won.

(Thanks Kevin Kieller, Tim Banting, and David Maldow for the invite!)

Watch below 👇

Here is a number worth thinking about: 80%. That is the share of unplanned IT and network outages caused, not by failing hardware or exotic attackers, but by manual, human configuration errors! This percentage is based on research from Gartner, IDC, and the Uptime Institute.

08/12/2026

When results day comes around, is your IT team ready?

For thousands of students, exam results day is the moment everything changes. For university IT and admin teams, it's the moment everything hits at once. New enrolments. User provisioning. System onboarding. All at scale. All at speed. All under pressure.

The smart institutions are already prepared - like the leading APAC university that partnered with VOSS to transform how they manage their digital workplace, staying ahead of peak demand before it arrives. Don't wait for results day to find out you're not ready. 👇

https://www.voss-solutions.com/resources/voss-case-studies/use-case-university-asiapac/