IVR Technology Group

03/21/2022

Does your organization accept payments via phone or text? If not, now is your chance, and this eBook will provide you much of what you need to know.

In today’s marketplace, customer experience sets companies apart. That’s why it’s vital to offer frictionless experiences to bill payers when it’s time to make a payment. Automated payments by phone or text are quick and effortless for an increasing segment of bill payers.

02/03/2022

See how we create made-to-order voice and text automation on our Managed CPaaS, the Compass Automation Platform. This explainer video will help you see how we help companies elevate their customer experiences with self-service by voice and text. For companies challenged with customer communications, we help them transform their CX to get the results they need. https://ivrtg.com/ai

11/12/2021

Watch our demo video to learn how payments by text, using our Conversational AI chatbot, can help your customers pay their bills in less than 60 seconds.

Allowing your customers to pay their bills through a quick and easy text message is the ultimate convenience and customer experience. With saved payment information and integration between your gateway and our Compass Automation Platform, making a payment by text takes less than a minute.

09/15/2021

A Proactive CX strategy begins with caring about your customers’ relationships with you and proactively nurturing persistent and consistent positive experiences.

To keep up with consumers' rising expectations, today's companies strive to provide a connected experience across an expanding number of digital, telephone, and physical channels. These expectations are why it is essential to shift from a reactive approach to a proactive model...

07/08/2021

We're excited about our new partnership with Payroc, and providing their merchants with secure and contactless automated payments by phone.

Payroc, a global payment processing company, has selected IVR Technology Group to offer their merchants using RewardPay Choice with secure 24/7/365 automated payments by phone. Payroc's RewardPay Choice is their premium processing program, processing $33 Billion in annual payments in 46 countries.

07/04/2021

Join us in celebrating Independence Day and the birth of our great nation, its fearless founders, and those special heroes who fought and sacrificed for our freedoms.

06/10/2021

We took a deep dive into the impact IVR payments by phone have on three customers in three industries. In each case, the impact has been profound. Check out our blog post to learn how.

Companies who integrate IVR payments by phone into their bill-pay options will often see a 10 to 15 percent increase in revenue collected. These three are the tip of the iceberg. A significant percentage of people are making payments by phone for reasons that range from convenience to necessity.

05/21/2021

Understand what we mean when we say, "We are the Engagement Conduit that enables extraordinary experiences between you and your customers."

Our new website and branding tout that, "We are the engagement conduit that enables extraordinary experiences between you and your customers." To understand what we mean, let's think about what an "engagement conduit" might be.

04/29/2021

Integration is often a topic of discussion with organizations seeking to automate communication with customers. Here's an explanation of integrated versus non-integrated solutions, and what each allows with communication automation.

Everything we do for business today revolves around technology. Companies use systems like Enterprise Resource Planning (ERP) for managing and planning for success. These areas generally include financial, order processing, logistics, manufacturing, supply chain planning, procurement, and...

04/16/2021

Come and get to know our new website! We are excited to share the launch of our new brand messaging and aesthetic with you this morning. Please stop by and learn more about how we are your engagement conduit.

We are your engagement conduite that enables extraordinary experiences between you and your customers. Powerful IVR automation for voice & text payments by phone, customer service automation, outbound voice & text campaigns, and interactive surveys.

03/11/2021

Learn how standing up a cloud-based IVR system in front of your outsourced contact center will improve customer service and save you money.

Today, modern cloud-based "IVR" platforms are much more than the "auto-attendant" touted on the contact center BPO's website. Our Managed CPaaS, the Compass Automation Platform, is a full-service customer automation toolkit we can effortlessly put in front of your contact center vendors.

02/23/2021

We're excited to announce our partnership with Bluefin to provide their merchants with secure payments by phone and text through their PayConex Gateway.

Bluefin, the Leader in Payment Security, has selected IVR Technology Group to furnish their merchants using their PayConex gateway with secure automated payments by phone and text. PayConex provides secure debit/credit card and ACH payment processing in the United States and Canada. As Bluefin ex