06/09/2026
A dead battery can sink a primary endpoint.
Not the protocol. Not the platform. A charger that broke in week 3, a device that stopped syncing on day 4, a patient who didn't think it was worth a phone call.
The science is hard. The software is solved. The part that quietly breaks trials is the logistics — getting the right device to the right patient, keeping it working, and catching the failure before it becomes a hole in your data.
That's what concierge support and device logistics are for: real people and real operational follow-up that keep patients equipped and engaged between visits. Insurance for your endpoints, not another dashboard.
More data doesn't help if the device was dead when it mattered.