ListenTrust

ListenTrust ListenTrust is the leading bilingual call center for English and Spanish agent services. We create awesome experiences for our clients and their customers.

ListenTrust is the leading bilingual contact center for English and Spanish agent services with a focus on strengthening the person-to-person connection to improve a customer’s experience with a client’s brand. Headquartered in Portland, Maine and operating in Mexico, the company employs over 800 agents and provides businesses with contact center services to reach consumers in the United States, M

exico and other countries in Latin America. ListenTrust offers clients a broad range of services, including inbound and outbound sales, nonprofit fundraising, customer service and lead generation, whether by phone, email, chat or text. Additionally, ListenTrust provides campaign planning, script development and production services in both English and Spanish. With a focus on measurement, training and sales psychology, we create positive interactions with your customers to maximize revenue, and convert your customers into brand advocates. For more information about ListenTrust, please visit ListenTrust.com

What happens when your agents are trained to sell (well)?For one global consumer brand:11% higher sales conversions than...
06/11/2026

What happens when your agents are trained to sell (well)?

For one global consumer brand:

11% higher sales conversions than IVR
2x higher revenue per call with live agents vs. IVR
4–6% higher upsells than competitors

That’s the power of revenue-driven CX.

See the case study: https://bit.ly/40yntgm

When patients can’t get answers, they don’t always complain.They disengage.Missed calls, long hold times, and confusing ...
06/10/2026

When patients can’t get answers, they don’t always complain.

They disengage.

Missed calls, long hold times, and confusing first interactions can impact trust, retention, and lifetime value.

See how stronger healthcare CX starts with the first call: https://bit.ly/4q75KqO

AI isn’t the issue. Bad application of it is.When implemented thoughtfully, AI can help deliver:60% cost reduction40% fa...
06/09/2026

AI isn’t the issue. Bad application of it is.

When implemented thoughtfully, AI can help deliver:

60% cost reduction
40% faster call resolution
24/7 availability

See how ListenTrust approaches AI-driven customer service: https://bit.ly/4ah46Pf

A strong script should not sound like a policy manual. It should sound like a person helping another person. 🤝See how be...
06/08/2026

A strong script should not sound like a policy manual. It should sound like a person helping another person. 🤝

See how better scripts create better customer conversations: https://bit.ly/3S7a7ql

Our power is in our people.🎓 Fun Fact: Our bilingual agents are all graduates of ListenTrust University, our comprehensi...
06/05/2026

Our power is in our people.

🎓 Fun Fact: Our bilingual agents are all graduates of ListenTrust University, our comprehensive training program with classes on:

🦸🏽‍♀️ Engaging customers with empathy
🦸🏽‍♀️ Closing sales
🦸🏽‍♀️ Delivering best-in-class service

See how our commitment to agent training benefits your ROI: https://bit.ly/4l5gbds

Poor CX does not just frustrate customers.It costs you.See where missed calls, long waits, and unclear answers may be co...
06/04/2026

Poor CX does not just frustrate customers.

It costs you.

See where missed calls, long waits, and unclear answers may be costing you: https://bit.ly/4u6lqN4

We had a discovery call with a company that shared a frustrating experience they had with not one, but two Fortune 500 s...
06/03/2026

We had a discovery call with a company that shared a frustrating experience they had with not one, but two Fortune 500 support teams.

Long story short: they got stuck talking to an AI/chatbot with no way of reaching a person.

It sounded like a never-ending nightmare, and that's why we approach AI and CX differently.

Here is how we help organizations avoid this issue: https://bit.ly/4eidrZ1

How do you know it’s time to hire more staff or outsource your contact center?We did the math to see how businesses save...
06/02/2026

How do you know it’s time to hire more staff or outsource your contact center?

We did the math to see how businesses save 40-60% on operational costs: https://bit.ly/4aWWSQt

The right customer conversation can do more than solve a problem.It can confirm a booking, protect a sale, recommend the...
06/01/2026

The right customer conversation can do more than solve a problem.

It can confirm a booking, protect a sale, recommend the right upgrade, and keep customers coming back.

At ListenTrust, our 24/7 bilingual agents are trained to support, upsell, cross-sell, and drive revenue with care.

Book a demo to see how we support your growth: https://bit.ly/3YylV4Z

Scaling healthcare CX shouldn’t come at the cost of quality. Nearshore support helps you scale while maintaining consist...
05/29/2026

Scaling healthcare CX shouldn’t come at the cost of quality. Nearshore support helps you scale while maintaining consistency:

✅ Extend coverage during peak hours
✅ Reduce hold times and missed calls
✅ Support multilingual patient populations
✅ Maintain consistency across locations

See how it works: https://bit.ly/4q75KqO

Address

PO Box 61
Westbrook, ME
04039

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