02/24/2022
NOW HIRING!
As a Technical Support Engineer, you will be responsible for solving a wide variety of customer issues related to technology. This will include phone, e-mail, remote, and on-site support as necessary. We support a robust client base with various skill levels and knowledge when it comes to their IT infrastructure, software, and systems. This role will also involve designing and maintaining SMB to enterprise networks and environments. The primary office is in Westminster, MD with client sites in and around central Maryland and beyond. This role is primarily in office, with the need for site visits, and occasional work from home provided adequate internet access is available.
Key Skills:
· Proven Experience with computers (Windows, Linux, MacOS), small, medium, and large networks and server (Domain) environments
· Active Directory/Domain Services and Group Policy Knowledge
· Knowledge of industry standards and technologies (VPN, M365, Azure, etc)
· Excellent communication skills both written and spoken
· High attention to detail
· Great people skills. Comfortable conducting business conversations via phone and web meetings when needed
· Outstanding follow up and follow through
· Strong project management skills
· Effective time management and personal accountability
· Eager to learn
· Communication
· Skilled in providing simplified explanations to complex or complicated concepts
· Outstanding written communication and verbal skills
· Use applied knowledge, available evidence, logical means and processes to investigate and resolve problems with a high degree of accuracy
Technical Skills
· Efficiently use ticketing software to enter, track, and maintain adequate documentation for customer base
· Experience in problem solving Windows Server environments
· Networking experience and knowledge of OSI model
· Able to use multiple tools to diagnose, support, and repair multiple customers
· Experience with Voice over Internet Protocol and hosted voice solutions
Job Skills & Responsibilities:
The candidate must be flexible and be able to multitask across a variety of job duties, including:
· Responding to ticket requests from clients in a timely manner
· Make and receive phone calls to provide technical support by phone
· Coordinate and schedule daily calendar of a fast-paced helpdesk environment
· Monitor the everchanging world of technology for new technologies, security vulnerabilities, and solutions to help customers succeed and keep them safe
· Monitor customer database for internal and external intrusion
· Setup, configure, and install network hardware for clients
Qualifications:
· 2, or 4 year college degree (Preferred but not required)
· 2+ years experience in information technology (preferred)
· Prior experience with VoIP (preferred)
· Valid Drivers License
Benefits:
· Potential work from home with proven track record
· Competitive Salary
· Shared Company Vehicle (with clean driving record)
· Retirement Account with Company Matching after 1 Year
· Unlimited (with some restrictions) paid time off policy
· Unlimited Car Wash Membership
· Weekly Company Lunches
· Beverage & Snack Stocked Kitchen
· And Much More!
Environment:
· We have the coolest office in town
· Your career advancement is our priority
· This position has the possibility to grow into a management role with proven ability as the company grows
· If you’re a hands-on, extremely driven, analytical, and creative person who wants to work in an environment with other industry experts, this established, financially stable, and growing company, Maryland IT Solutions could be the right place for you.
