Swell

Swell is software that gathers reviews and patient feedback then gives you concrete ways to improve. Swell empowers you to listen, level up, and share the love.

Here's how it works:

Listen to patients through reviews, surveys, and text messaging. Keep communication easy and honest. Level Up your practice by using concrete feedback that elevates the care you provide. Share the Love. Turn social proof like reviews and testimonials into a full waiting room.

04/03/2026

Paid search and social ads can drive traffic. But when a prospective patient is choosing between two practices in the same specialty, in the same city, with similar services and similar pricing, the decision usually comes down to what other patients have said.

Review volume, recency, and rating are the credibility signals that convert a searcher into a scheduled appointment. The practices that consistently win on these metrics are not lucky. They have built a systematic approach to collecting and managing patient feedback.

That is what Swell was built to support. See how leading healthcare groups use Swell to build sustainable trust at scale.

Request a demo at https://www.swellcx.com/

03/31/2026

Most healthcare groups enter Q2 without a clear picture of how their patient experience held up in Q1. Individual location managers might have a sense of it.

Leadership usually does not. Without centralized feedback data, decisions about staffing, operations, and patient experience get made on instinct instead of evidence.

The groups that use Q1 data to set Q2 priorities move faster and make fewer costly assumptions. Swell gives you that visibility across every location, not just the ones that happen to be vocal.

Head into Q2 with real data.

See how Swell works at https://www.swellcx.com/

03/26/2026

Q1 is ending. If you head into Q2 without a clear picture of your reputation across every location, you are making growth decisions with incomplete information.

Swell gives multi-location healthcare groups a centralized view of patient feedback, review performance, and NPS data so that leadership can act on what patients are actually experiencing. Not just what they assume.

Start Q2 with visibility. Request a demo at SwellCX.com

03/25/2026

Healthcare groups are spending more to acquire new patients while underinvesting in the tools that help them retain patients and attract referrals organically.

A strong, consistent online reputation reduces paid acquisition pressure by converting people who are already searching. The groups that understand this are building reputation infrastructure alongside their paid media strategy—not instead of it.

Swell was built for that kind of thinking.

👉 Request a demo: https://www.swellcx.com/

03/19/2026

Research consistently shows that how a business responds to a negative review affects prospective patients more than the negative review itself. A slow or absent response signals that leadership is not paying attention. A prompt, professional response signals accountability. For multi-location groups, the challenge is maintaining that response standard across every location without a centralized system.

Swell gives marketing and operations teams the visibility and tools to stay on top of every review, at every location, without digging through individual Google Business profiles.

See how Swell centralizes review management for healthcare groups. Request a demo at www.swellcx.com

03/17/2026

Multi-location healthcare groups should not need a dedicated staff member to chase reviews, monitor ratings, and respond to feedback across every location manually. That is the problem Swell was built to solve. One platform. Every location. Automated patient feedback collection, review monitoring, and response tools built for the way healthcare groups actually operate.

See it in action. Request your demo at www.swellcx.com

03/12/2026

Internal NPS collection is valuable. It tells you where your care experience stands and which locations need attention. But it lives inside your system. Online reviews are what prospective patients see before they ever interact with your practice. The groups that treat both as connected, not separate, end up with the clearest picture of their patient experience and the strongest public reputation. Swell connects internal feedback and external visibility in one platform so nothing falls through the gaps.

See how Swell bridges the gap between NPS and online reputation. Request a demo at https://www.swellcx.com/

03/11/2026

The problem was not patient satisfaction. Sierra Neurosurgery Group was already delivering exceptional care. The issue was that their review collection process was manual, inconsistent, and entirely dependent on individual staff remembering to ask.

When they automated the post-appointment review request through Swell, the results were measurable within weeks. Consistent volume. A rating that now reflects the experience they were already delivering. The work was not in changing the practice. It was in making the feedback visible.

Want to see what that kind of growth looks like for your group? Read the full Sierra Neurosurgery case study: https://www.swellcx.com/case-studies/sierra-neurosurgery-group

Ready to see what your numbers could look like? Request a demo at https://www.swellcx.com/

03/05/2026

Smile Doctors needed to increase Google review volume while capturing meaningful NPS feedback across more than 500 locations.

With Swell, they achieved a 222% increase in monthly review volume, completed 36,000+ NPS surveys, and built a system that supports leadership-ready reporting and continuous improvement at scale.

“The support that Swell offers was more than others could offer.”

Read the full case study:
https://www.swellcx.com/case-studies/smile-doctors

03/04/2026

Your online reputation is often the first impression patients have of your practice.

Swell’s Online Reputation Management solution helps healthcare teams increase review volume, strengthen visibility on Google, and turn everyday patient experiences into measurable trust.

More reviews. Better insights. A reputation that reflects the quality of care you deliver.

Request a demo to see how it works:
https://www.swellcx.com/online-reputation

02/26/2026

Sierra Neurosurgery Group was collecting patient feedback, but very few reviews were making it to Google. Manual processes and a lack of EHR integration limited efficiency and reduced visibility where prospective patients actually search.

After partnering with Swell, seamless EHR integration, improved Google performance, and responsive support made the transition smooth and predictable.

“The Swell team was proactive and professional.”

Read the full case study:
https://www.swellcx.com/case-studies/sierra-neurosurgery-group

02/24/2026

Patient feedback only creates impact if your team can act on it.

Swell’s Ticketing solution transforms how healthcare teams manage concerns with intelligent issue tracking, automated ticket creation, and powerful analytics built specifically for patient experience workflows.

Respond faster. Stay aligned. Turn feedback into measurable improvement.

Request a demo to see Ticketing in action:
https://www.swellcx.com/ticketing

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6510 Millrock Drive Suite 300
Holladay, UT
84121

Website

http://www.swellcx.com/

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