Harris County Universal Services

09/03/2026

Harris County Universal Services Fleet Services has been recognized by NAFA Fleet Management Association as the #21 Green Fleet in North America for 2026, up 23 spots from #44 last year.

The team also earned special recognition as the 2026 Best Problem-Solving Fleet for its work to strengthen operations, address complex challenges and continue modernizing fleet services across Harris County.

Congratulations to our Fleet Services team on this outstanding achievement! Read the full story here: https://tinyurl.com/5n83vdn2

09/02/2026

Microsoft recently interviewed HCUS CIO & Executive Director Sindhu Menon and Office of Innovation’s Senior Manager Raymond Burns to highlight the impactful initiatives underway to leverage AI responsibly and streamline County operations for greater efficiency.

You can see the full story highlighting tools like PRISM are helping improve processes, support smarter decision-making, and delivering real savings for Harris County. The feature also highlights HCUS’ broader approach to building AI with strong governance, security and practical use cases in mind.

Read the full Microsoft customer story and watch the interview: https://www.microsoft.com/en/customers/story/27102-tx-county-of-harris-microsoft-foundry

Texas county develops templated, structured approach to AI and saves $2.5m+ with a single AI project

09/02/2026

Harris County Universal Services was honored to be represented by our Executive Director and CIO Sindhu Menon as she accepted the prestigious 2026 CIO 100 Award for our Auto Invoicing Project. This national recognition reflects the collaboration and support of our HCUS IT team, business partners and County leadership in advancing technology innovations by transforming the County's Procure-to-Pay process.

The project reduced average invoice processing time from 25–45 days to an average of 6.5 days. In its first year, the platform processed more than 170,000 vouchers totaling $1.2 billion in County expenditures.

As Sindhu shared, “We look forward to continuing to push the boundaries of what technology can achieve for Harris County!”

08/25/2026

Ryan Salmon our very own Broadband Planning Analyst will join industry and community leaders tomorrow at the Broadband Communities Summit 2026 to explore how broadband strategies can better reflect the unique needs of communities, including access, affordability, digital literacy and the technology needed to stay connected.

This national conversation provides a platform for HCUS to share Harris County’s perspective on advancing connectivity and digital opportunity for our communities.

08/21/2026

Hurricane Season Tip

Need help finding the right County service? Harris County 311 can help connect you.

Residents may see higher prices on essentials like food, water, fuel, or supplies during hurricane season. If you think you’ve seen price gouging, Harris County 311 can help guide you to the appropriate reporting resource.

08/19/2026

The HCUS GIS team partnered with Harris County Precinct One to develop the interactive Public Art Map featured on the Precinct 1 Arts & Culture website helping residents discover murals, public art and the stories behind them.

Explore the map and visit these beautiful works of art around the city - www.hcp1.net/Arts-Culture

08/14/2026

Skip the call and submit online!

For non-emergency County service requests, use Harris County 311 online submission to help reduce phone wait times and connect your request to the right team.

For true emergencies, always call 911.

To submit requests:
Call: 311
Online: 311.harriscountytx.gov
Email: [email protected]

08/14/2026

With students heading back to school, now is the perfect time for adults to take a few classes too!

Check out the HCUS Community Engagement Team’s remaining August class schedule and find an opportunity to build your digital skills. Visit a location near you or explore classes at another precinct if you see a course that interests you. All Harris County residents are encouraged to check out the available learning opportunities.

View the schedule: https://hcus.harriscountytx.gov/Connect/Community-Engagement

08/07/2026

This week, HCUS Chief Technology Officer, Girish Ramachandran presented at the 52nd TASSCC Annual Conference in Grapevine, TX, where he shared insights on Harris County’s award-winning Auto Invoicing Project (AIP) and led discussions on responsible AI innovations.

We’re grateful for the recognition and appreciate the collaboration of the HCUS teams and County partners who have contributed.

07/31/2026

Back-to-school season is a good time to stay alert and report concerns that may affect neighborhood safety. From roadway issues to drainage concerns and general County service questions, Harris County 311 helps connect residents to the right County resources.