08/06/2024
Mercedes-Benz of South Orlando delivers exceptional experiences to its Central Florida community, and here’s what your dealership can learn from their customer-centric process. As a proud Black-owned dealership, Mercedes-Benz of South Orlando is expanding and leveraging to elevate its superior customer service and support operations.
In today's fast-paced world, dealership customers need flexibility and reliability. Understanding this in early 2023, Justin Saavedra, the Internet & BDC Director, optimized their operations with "round-the-clock" AI-driven customer engagement. With over 10 years of experience at , Justin recognized that many customers are available during off-hours. By integrating ICOM AI, the dealership now offers 24/7 service to cater to customer needs at any time.
This use of AI means Mercedes-Benz of South Orlando can handle increasing customer interactions without adding to their staff. It’s a testament to how understanding your customers' lifestyles and needs can augment your business.
The best sales opportunities come when you meet customers on their terms, and, by being available when they need you you can create lasting relationships and drive growth.
Follow for more insights on automating processes with AI.