San Jacinto College Information Technology Services

09/20/2022

Greetings College Community!

ITS would like to share with you some upcoming news that you may want to know about.

Please visit https://www.sanjacits.org/news/ to learn about:
*Banner Maintenance Scheduled Outage - Cloud Migration.
**Multi-Factor Authentication for Employees & Contractors
***Modern Authentication for Office 365

Should you have any questions regarding the content on Tech News, please reach out to [email protected]

08/24/2022

Helpful Reminder:

Please do not click on links in suspicious emails. Please treat any unsolicited phone calls or emails with skepticism.

You may receive phone calls, emails or texts that are scams. When in doubt call the Help Desk.

We will never ask for your username and password details in an e-mail or by phone.

It is also a violation of the College’s IT security policy to surrender your username and password details in this manner.
Cybercriminals will use your account details to take control of your e-mail account or computer system in order to gain information. Do not provide any personal information.

Please stay alert and aware. We will send announcements anytime an attempt is received.

If you receive other suspicious e-mails or calls that we have not addressed, please contact Tech Support.
Our contact information is:

[email protected]
On-Campus: ext. 6137
Off-Campus: 281-998-6137

Be : Visit https://www.sanjacits.org/phishing to learn more about phishing and suspicious emails.

ITS Services. Support. Innovation.

08/24/2022

Subject: Banner Year-End Closing
Who it affects: All SJC Students & Employees

Starting: Noon – Wednesday, August 31, 2022
Ending: 1:00 a.m. –Thursday, September 01, 2022

Details:
As part of the business process of the College, the Business Office cannot have any transactions entered into Banner while they run the Fiscal Year-End Closing. Beginning at noon Wednesday August 31, 2022, access to Banner, SOS and CPD’s Destiny One will be unavailable to allow for this Fiscal Year-End Closing Process.
All services will be restored by 1:00 a.m., Thursday, September 01, 2022. Please remember to log out of Banner by 12:00 p.m., Wednesday, August 31st.

The Banner TRAIN Database will be refreshed on Tuesday, August 30, 2022. We anticipate TRAIN being available for everyone by approximately 12:00 pm on Wednesday, August 31, 2022.
Please restart your computer prior to attempting to access TRAIN. Please note that TRAIN may be accessed only through your PC; however, it will not be available via SOS.

To access TRAIN, please vist the internal website. From there, click Helpful Links, click Banner Links and click TRAIN.

Any updates or transactions applied to the TRAIN Database will not be captured in our Banner Production environment.

This outage will affect the Banner, SOS and CPD’s Destiny One Registration systems.

Thank you for your patience as we process the Year-End Closing.

If you have any questions regarding this announcement, please contact Tech Support.
Our contact information is:

[email protected]
On-Campus: 6137
Off-Campus: 281-998-6137

Date Announced: Wednesday, August 24, 2022

06/17/2022

Greetings College Community!

Please find below information on a scheduled outage.

What? Banner Maintenance

When? Saturday June 18, 2022, from 6AM CST to Sunday June 19 6AM CST.

Who? All students, faculty & staff using Banner SOS and any other Banner services.

Why? This work is part of a planned maintenance schedule to keep the College’s Banner system up to date to requirement and standards of Ellucian. The work also includes essential maintenance that ensures we keep our systems running with up to date software patches or hardware fixes.

DETAILS

On Saturday, June 18, 2022, we will conduct a scheduled outage on IT systems and services that will impact all College users. The outage is expected to last from Saturday, June 18, 2022, 6AM CST to Sunday, June 19 6AM CST.

Services impacted: The outage will affect Production Banner and related integrated system. Access to SOS and CPD Registration systems from the College’s website, Banner TRAIN, and other Banner testing environments.

What is not impacted? No other services are impacted by this scheduled outage.

Workarounds during outage: There are no workarounds during this outage. Services impacted by the outage will be restore by Sunday, June 19 6AM CST.

Impact: No impacted is expected from the maintenance.

Future scheduled outage dates for Banner maintenance:

July 16, 2022
September 10, 2022
October 8, 2022
November 5, 2022

Questions? If you have any questions regarding this announcement, please contact [email protected].

Thank you,

Your ITS Team

Visit https://www.sanjacits.org/service-disruptions to learn more about service disruptions & when to expect return to normal services.
Visit https://www.sanjacits.org/service-status for status of other services including Zoom, Blackboard and Microsoft Office 365.

05/31/2022

This is an informational announcement for ALL STUDENTS, EMPLOYEES & CONTRACTORS

The College has postponed multi-factor authentication (MFA) to a later date in June.

Users that set up MFA on their mobile device or online will not need to set up Microsoft Authenticator again in the future.

The new password strength rule will remain in effect for students, employees, and contractors who either reset their password or have new accounts created. Students will be required to change their password every 180 days.

Questions? If you have any questions regarding this announcement, please contact [email protected].

Thank you,
Your ITS Team

Visit https://www.sanjacits.org/service-disruptions to learn more about service disruptions & when to expect return to normal services.

Visit https://www.sanjacits.org/service-status for status of other services including Zoom, Blackboard and Microsoft Office 365.
Date Announced: Tuesday, May 31, 2022

05/31/2022

This is an informational announcement for ALL STUDENTS, EMPLOYEES & CONTRACTORS

The College has implemented the following changes to your system access:
• Your Password must comply with a new strength rule
• You must provide additional verification when accessing the College’s systems off campus

These changes will improve protection against unauthorized access to our systems & your information & are required by Federal and Texas State Laws.

Information regarding this change, including steps you may take to ensure you can access your College account is available at www.sanjacits.org/iam.

It is highly recommended that you download and use the Outlook app to ensure you are able to send and receive SJC email on your mobile device.

Questions? If you have any questions regarding this announcement, please contact [email protected].

Thank you,
Your ITS Team

Visit https://www.sanjacits.org/service-disruptions to learn more about service disruptions & when to expect return to normal services.

Visit https://www.sanjacits.org/service-status for status of other services including Zoom, Blackboard and Microsoft Office 365.
Date Announced: Tuesday, May 31, 2022

05/27/2022

This is an informational announcement for ALL STUDENTS, EMPLOYEES & CONTRACTORS

Next Tuesday, May 31, the College will implement the following changes to your system access:
• Your Password must comply with a new strength rule
• You must provide additional verification when accessing the College’s systems off campus

These changes will improve protection against unauthorized access to our systems & your information & are required by Federal and Texas State Laws.

Information regarding this change, including steps you may take on May 31 to ensure you can access your College account is available at www.sanjacits.org/iam.

If you are using the native mail apps (Android mail or Apple mail) on your mobile device, it is highly recommended that you download and use the Outlook app to ensure you are able to send and receive SJC email.

Questions? If you have any questions regarding this announcement, please contact [email protected].

Thank you,
Your ITS Team

Visit https://www.sanjacits.org/service-disruptions to learn more about service disruptions & when to expect return to normal services.

Visit https://www.sanjacits.org/service-status for status of other services including Zoom, Blackboard and Microsoft Office 365.

Date Announced: Friday, May 27, 2022

05/23/2022

Next Tuesday, May 31, the College will implement the following changes to your system access:
• Your Password must comply with a new strength rule
• You must provide additional verification when accessing the College’s systems off campus

These changes will improve protection against unauthorized access to our systems & your information & are required by Federal and Texas State Laws.

Information regarding this change, including steps you may take on May 31 to ensure you can access your College account is available at www.sanjacits.org/iam.

Questions? If you have any questions regarding this announcement, please contact [email protected].

Thank you,
Your ITS Team
Visit https://www.sanjacits.org/service-disruptions to learn more about service disruptions & when to expect return to normal services.

Visit https://www.sanjacits.org/service-status for status of other services including Zoom, Blackboard and Microsoft Office 365.
Date Announced: Monday, May 23, 2022

05/20/2022

Greetings College Community!

Please find below information on a scheduled outage.

What? Banner Maintenance

When? Saturday May 21, 2022, from 6AM CST to Sunday May 22 6AM CST.

Who? All students, faculty & staff using Banner SOS and any other Banner services.

Why? This work is part of a planned maintenance schedule to keep the College’s Banner system up to date to requirement and standards of Ellucian. The work also includes essential maintenance that ensures we keep our systems running with up to date software patches or hardware fixes.

DETAILS

On Saturday, May 21, 2022, we will conduct a scheduled outage on IT systems and services that will impact all College users. The outage is expected to last from Saturday, May 21, 2022, 6AM CST to Sunday, May 22 6AM CST.

Services impacted: The outage will affect Production Banner and related integrated system. Access to SOS and CPD Registration systems from the College’s website, Banner TRAIN, and other Banner testing environments.

What is not impacted? No other services are impacted by this scheduled outage.

Workarounds during outage: There are no workarounds during this outage. Services impacted by the outage will be restore by Sunday, May 22 6AM CST.

Impact: No impacted is expected from the maintenance.

Future scheduled outage dates for Banner maintenance:

June 18, 2022
July 16, 2022
September 10, 2022
October 8, 2022
November 5, 2022

Questions? If you have any questions regarding this announcement, please contact [email protected].

Thank you,

Your ITS Team

Visit https://www.sanjacits.org/service-disruptions to learn more about service disruptions & when to expect return to normal services.
Visit https://www.sanjacits.org/service-status for status of other services including Zoom, Blackboard and Microsoft Office 365.

Date Announced: Friday, May 20th, 2022

05/18/2022

This is an informational announcement for ALL STUDENTS, EMPLOYEES & CONTRACTORS

Please note there is no action required until May 31, 2022.
On Tuesday, May 31, the College will implement the following changes to your system access:
• Your Password must comply with a new strength rule
• You must provide additional verification when accessing the College’s systems off campus
These changes will improve protection against unauthorized access to our systems & your information & are required by Federal and Texas State Laws.

We will send further announcements reminding you of this change. These announcements will include instructions as we get closer to May 31.

Questions? If you have any questions regarding this announcement, please contact [email protected].
Thank you,
Your ITS Team

Visit https://www.sanjacits.org/service-disruptions to learn more about service disruptions & when to expect return to normal services.
Visit https://www.sanjacits.org/service-status for status of other services including Zoom, Blackboard and Microsoft Office 365.

Date Announced: Wednesday, May 18, 2022

05/16/2022

This is an informational announcement for ALL STUDENTS, EMPLOYEES & CONTRACTORS

Please note there is no action required until May 31, 2022.

On Tuesday, May 31, the College will implement the following changes to your system access:
• Your Password must comply with a new strength rule
• You must provide additional verification when accessing the College’s systems off campus

These changes will improve protection against unauthorized access to our systems & your information & are required by Federal and Texas State Laws.

We will send further announcements reminding you of this change. These announcements will include instructions as we get closer to May 31.

Questions? If you have any questions regarding this announcement, please contact [email protected].

Thank you,
Your ITS Team

Visit https://www.sanjacits.org/service-disruptions to learn more about service disruptions & when to expect return to normal services.
Visit https://www.sanjacits.org/service-status for status of other services including Zoom, Blackboard and Microsoft Office 365.
Date Announced: Monday, May 16, 2022

04/22/2022

Greetings College Community!

Please find below information on a scheduled outage.

What? Banner Maintenance

When? Saturday April 23, 2022, from 6AM CST to Sunday April 24 6AM CST.

Who? All students, faculty & staff using Banner SOS and any other Banner services.

Why? This work is part of a planned maintenance schedule to keep the College’s Banner system up to date to requirement and standards of Ellucian. The work also includes essential maintenance that ensures we keep our systems running with up to date software patches or hardware fixes.

DETAILS

On Saturday, April 23, 2022, we will conduct a scheduled outage on IT systems and services that will impact all College users. The outage is expected to last from Saturday, April 23, 2022, 6AM CST to Sunday, April 24 6AM CST. The ITS Team will advise when services are restored.

Services impacted: The outage will affect Production Banner and related integrated system. Access to SOS and CPD Registration systems from the College’s website, Banner TRAIN, and other Banner testing environments.

What is not impacted? No other services are impacted by this scheduled outage.

Workarounds during outage: There are no workarounds during this outage. Services impacted by the outage will be restore by Sunday, April 24 6AM CST.

Impact: No impacted is expected from the maintenance.

Future scheduled outage dates for Banner maintenance:

May 21, 2022

June 18, 2022

July 16, 2022

Questions? If you have any questions regarding this announcement, please contact [email protected].

Thank you,

Your ITS Team

Visit https://www.sanjacits.org/service-disruptions to learn more about service disruptions & when to expect return to normal services.

Visit https://www.sanjacits.org/service-status for status of other services including Zoom, Blackboard and Microsoft Office 365.

Date Announced: Friday, April 22nd, 2022