ethosIQ HQ

06/30/2023

“ethosIQ’s License Resource Manager has saved us thousands of man hours while saving millions in additional license fees and unwarranted costs!”

08/17/2021

ethosIQ partners with innovative industry leaders to ensure seamless integration, robust functionality and exceptional cost of ownership. These partners work closely with ethosIQ to provide clients, and potential clients, with the best customer experience. ethosIQ’s partners include Google Cloud, Avaya, NICE, CallMiner, DIR, Telefonica, Oracle, Verizon, Verint, Genesys and Advantel Networks. ethosIQ is always looking for premier solutions and customer experience providers.

“ethosIQ’s License Resource Manager has saved us thousands of man hours while saving millions in additional license fees and unwarranted costs!”

07/12/2021

“If you look at an organisation with 1500 agents, costing $15 dollars per hour it’s not uncommon for an organisation to be spending $100million dollars. 80 to 85% of that will be on the agents. So anytime we can optimise that by 1-2%, that has a huge impact”

UC Today reports on the latest technology news from around the globe. Read similar UCaaS news to 'ethosIQ Announce Release of their Business Process Outsourcer Optimizer (BPO Optimizer)' here

06/24/2021

Leveraging Customer Data In Real Time
Focusing on Business Intelligence and Customer Experience
Shep Hyken sits down with Scott Walker, the CEO of ethosIQ HQ and discuss three levels of customer optimization, finding the correct customer service metrics to focus on, and why companies should give back to their communities.

Scott Walker, the CEO of ethosIQ, discusses three levels of customer optimization and why companies should give back to their communities.

06/10/2021

ethosIQ is proud to announce that it has earned the exclusive
designation as a Certified Veteran’s Business Enterprise™ (VBE) from the National Veteran Owned Business Association. To be eligible for the designation as NaVOBA Certified VBE™, the
applicant firm must be at least 51% owned, operated and controlled by one or more U.S. military
veterans. At its core certification is a protection for both veteran-owned businesses as well as the
corporations and organizations that do business with them.

05/25/2021

General Services Administration
GSA IT SCHEDULE 70
DUNS: #030171646
CONTRACT
ethosIQ was awarded a GSA Multiple Award Schedule (MAS) by the General Service Administration. The contract does not have a maximum award limit and is open to all government agencies.

We are a verified Veteran-Owned Small Business (VOSB) which enables ethosIQ to access the VA’s Veterans First Contracting Program for VA set-aside procurement opportunities offered by the Federal Government.

Contact us at [email protected] for opportunities for contracts listed on the GSA website, and find ethosIQ’s eLibrary listing here.

ethosIQ was awarded a GSA Multiple Award Schedule (MAS) by the General Service Administration. The contract does not have a maximum award limit and is open to all government agencies.

05/12/2021

Great tip!

A Contact Center Manager who is looking at investing in real-time information solutions should recognize that there are a number of learning’s that the customer’s give us. One tip is to trust empowering the agents with information. There is a tendency to believe that the information cannot be handled by an individual agent, and the ability to scale that information or give them relevant information can really make a difference in how they feel about their job. A perfect example of this is if someone has to transfer calls to another queue (either on a collections effort or an order processing) many times they don’t have a vision of what that queue looks like. If they are presented with the information as to what that queue looks like, as well as their own split skill or group, they can then be empowered to make a decision. Next, train them and get their buy in. Over the past several years technology has been bought at a very rapid rate; there has been one software piece on top of another software piece and not everyone has bought into it, or is sure what it is used for. With technology often times one group purchases it and another group deploys it. Investing the time to educate why it was bought and what the specific need is, and how it can be used is a very valuable piece that can extend it out tremendously. Finally, make it positive rather than punitive in terms of the feedback. There is a tendency for management to point out what has gone wrong. I think that a shift in pointing out what has gone right is far more motivational in that environment; it allows you to thread all of these pieces, and broadcast the job’s well done. - Frank Ortiz of Inova Corp

Call and Contact Center Tips - Real-Time Information Solutions https://zcu.io/0jDj

05/10/2021

ethosAnalytics leverages data to provide business intelligence to enhance the customer experience and beyond. The dashboard is easy-to-use and customizable with drag-and-drop features.

ethosAnalytics leverages data to provide business intelligence to enhance the customer experience and beyond. The dashboard is easy-to-use and customizable with drag-and-drop features.

05/06/2021

ethosIQ’s Customer Engagement Platform (CEP) collects multichannel interactions and application data from all vendors and channels, across multiple systems, to create a single, comprehensive view. CEP enables you to identify and resolve data integrity issues across disparate sources to provide consistent, value-add reporting insights. These insights allow your organization to effectively improve the management of your resources, enhance customer experience and improve relationships in servicing customers via the contact center channels. CEP gathers both real-time and historical data to showcase a full data journey, providing a complete customer experience story in one place. CEP eliminates the need for additional adapters or systematic intervention. There is no limit to collection or delivery with CEP; ethosIQ’s Customer Engagement Platform offers an immediate gain in aggregated data knowledge.

ethosIQ’s Customer Engagement Platform (CEP) collects multichannel interactions and application data from all vendors and channels, across multiple systems, to create a single, comprehensive view. CEP enables you to identify and resolve data integrity issues across disparate sources to provide con...

05/05/2021

Cybersecurity: a smart city imperative

https://zcu.io/3qty

Attacks on state and local governments went up dramatically in the pandemic as cybercriminals sought to take advantage of the crisis but have city leaders learned the lessons?

05/05/2021

ethosIQ’s roadmap to contact center optimization will help your organization measure and manage customer experience. Our unique, patented processes enable you to capture customer effort and gain visibility into your customer’s end-to-end journey.

https://lnkd.in/gbKCASP

05/05/2021

Digital innovations for the future of smart cities

https://zcu.io/Q0Ql

Alcatel-Lucent Enterprise’s insight on smart city technology