Unetek

08/19/2024

We are Proud to Work for You!

Noel Vallejo with State Farm
Unetek
WGMA
LY’S Liquor
Vico Manufacturing Inc.
Walkup Company
Stan Jozwiak

Thank you again for your continued commitment and partnership. Our organization is strong because of you. Together, we will make the East End the place to Live, Work, and Do Business In!

04/17/2024

Discover the new competitor to Adobe Acrobat, Foxit PDF Editor! With better pricing, compatibility, and a user-friendly interface, it's time to consider this alternative for your document creation needs.

Discover the new competitor to Adobe Acrobat, Foxit PDF Editor. With its cost-effectiveness, compatibility, and superior user satisfaction, it's time to consider this alternative for your document creation needs.

10/30/2023

https://bit.ly/45Mpk1q

10/12/2023

Protecting your network from malicious cybercriminals is no easy task. Spear phishing witches, ravenous ransomwolves, and more - all it takes is one crack in the door of your network for all kinds of trouble. But don't worry! While torches, pitchforks, and silver bullets won't save you, Unetek's uLock 360 Cybersecurity Suite can help you create a resilient security culture in your organization to keep the beasts at bay. Get the protection you need today!

06/13/2023

You can do every best practice on this list, but unless you can track your employees’ performance, you’ll be lost. Make sure you’re doing these things to keep your pulse on you customer experience.

Do these things:

• Be clear on the customer experience outcomes you want and make sure you can tie trackable metrics to them
• Give employees frequent feedback on their performance to keep them engaged and improving
• Use artificial intelligence for sentiment analysis to focus on conversations with the biggest impact
• Record inbound and outbound calls to keep a record of customer interactions for quality management, compliance, and to resolve misunderstandings
• Monitor live customer interactions and coach the frontline user when needed

Schedule a Live Demo https://bit.ly/43WtPFV

06/06/2023

Solving customer requests takes every member of your team. Frontline users need to know who’s available at any time to help them with a customer and they need a way to collaborate with them. More than half of businesses who’ve consolidated their applications reported an improved ability to keep up with customer expectations.

HERE’S HOW TO GET STARTED:
• Look for a single platform that supports employee collaboration (e.g., phone, chat, file sharing, and video conferencing) and customer communications
• Ensure employees’ presence status accurately reflects whether they’re busy or available
• Look for technology that allows you to bring someone into the call
• Integrate your CRM to quickly see who’s calling, automatically document calls, and view recent notes about the customer
• Incorporate file sharing to streamline collaboration

05/30/2023

Customers hate waiting on hold. Most businesses think the only solution to managing their call volumes is to hire more people. But that can be difficult with it being harder than ever to find talent and budgets shrinking due to economic uncertainty. Fortunately, there are ways to reduce your hold times without adding headcount:
THE WAY:
1. Deflect calls to other communications channels like email or SMS texts that allow frontline users to answer multiple messages simultaneously
2. Let customers opt for a callback rather than wait on hold
3. Use canned messages to expedite responses to common questions or requests

Learn more HERE! https://bit.ly/3OO40nu

05/23/2023

Proactive outreach sends a clear message that you value your customers by not leaving them wondering where you are. Being proactive also means anticipating your customers’ needs and responding immediately. Many businesses feel they can’t be proactive because they’re too busy as it is. The cost-friendly solution is to automate your outreach.
HERE’S HOW:
1. Ensure your outbound messages are clear to avoid customer confusion and an influx of calls
2. Prompt customers to engage with webchat to resolve questions on your website
3. Identify frequently asked questions or tasks and let customers use self-service tools to resolve them
4. Automatically send surveys after interactions to get immediate customer feedback

05/16/2023

Accessibility is not the same as availability. Businesses may claim they’re available but if it requires too much effort on the customer’s part to contact them, they might as well be miles apart. Being accessible is all about understanding the way your customer wants to communicate and removing the effort to do so as much as possible.
HERE’S HOW TO GET STARTED:
1. Set up your call routing so customers quickly get to the right person the first time
2. Fast track customer verification by integrating your system of record to your customer communications platform
3. Ask customers or search call transcriptions to find out your customers’ communications channel preference and offer more ways to connect like email, SMS, webchat, and voice

05/08/2023

Being more available for your customers doesn’t necessarily mean having everyone available 24/7. It means making information readily available when customers expect it. Customers may have different standards about availability when visiting your website for information versus calling you at 1 AM

Make sure to:

Make sure your website is mobile-friendly
Keep it updated
Provide contact information that is easy to find
Implement self-service tools like web chat to allow customers to resolve their own inquiries
Learn How Here https://bit.ly/3niRdOn

05/02/2023

Improving the Customer Experience: The Secrets

Now more than ever, it's important to provide great customer service. Delight your customers by using a cloud-based communication solution to reach them via the method they prefer.

04/25/2023

The workplace ecosystem now includes millions of remote workers as well as employees that are always on the go. This change means that employee tools must support the new workforce – tools like Unified Communications as a Service (UCaaS). UCaaS can improve productivity in the workplace, empowering employees to communicate on their terms, and get more done. Learn more about how UNIVERGE BLUE CONNECT can help your employees be more productive from anywhere: https://bit.ly/3GOwTuO