07/19/2017
TERRY GAGNEUX
16910 Kings Walk Lane • Houston, Texas 77070
832.978.8306 • [email protected]
SAP / DATABASE ADMINISTRATOR
Systems / Software Engineer
Hands-on SAP professional with broad-based experience analyzing, troubleshooting, implementing measuring and solving issues within business systems and IT infrastructures. Dedicated to improving procedures, streamlining processes, implementing new technologies, developing and mentoring staff and increasing productivity through innovative thinking and a technological mindset. Direct teams to ex*****on of top-level objectives and maximize results. Exceptional strategist with notable success in SAP database administration and hardware / software engineering with a career record of surpassing client and organizational expectations.
SAP ABAP • SQL • Six Sigma Green Belt • Data Warehousing • IT Infrastructure / Design • IT Strategy
Network Administration • Process Improvement • Software Development • Project Management
Technical Support • Technical Writing • Deployment / Migrations • Active Directory
Hardware / Software Development • Troubleshooting • QA / Testing
Analysis of Data Network
PROFESSIONAL EXPERIENCE
ATG ENTERPRISES, Houston, Texas • 09/2013 – Present
Proprietor and primary contractor for an IT solutions provider, delivering client support, as needed for various hardware / software applications and solutions.
Systems Engineer
Supported clients across numerous fields such as Information Technology, Software Specialist, Quality
Assurance, Data Center Configurations, and manual and load bearing testing.
Achievements:
• Created and documented end-to-end Data Recovery Processes for data centers and attached components.
• Successfully led manual and load balance testing ensuring quality assurance of products and software prerelease enhancing customer satisfaction.
• Created and modified software for special client projects.
HP / ENTERPRISE SERVERS, STORAGE, & NETWORKING, Houston, Texas • 06/1999 – 08/2013
Computer corporation.
Worldwide SAP Support / ESSN Engineer
Performed SAP ABAP modeling of all DL and ML servers offered within SAP Configurator Ordering Tool. Researched and created intricate detailed documentation for colleagues executing modeling of storage products and solutions within Trilogy Configuration Tool. Developed and maintained workflow utilizing InfoPath within SharePoint.
Achievements:
• Created SAP automated ordering system allowing same day creation, verification, approval, and processing, as well as proper material ordering, ensuring correct product materials are ordered by authoring all select statements and procedures for all materials offered within KMAT for world-wide ordering of specific DL/ML server models, creation of configuration profiles for each DL/ML server product, as well as implementing counting procedures, and developing Classes, Characteristics within the class, material descriptions, and customer facing reference/SKU number.
• Created special SAP options for specific clients not available to the general public or another customer.
• Facilitated seamless factory line assembly through creation and documentation of process and configuration of ESSN products to continuously moving factory lines.
• Successfully created, processed, and populated all material descriptions, across tools and sites, in all regions and products worldwide through creation and maintenance of various SharePoint URL sites for internal needs and business flow, as well as development of intricate and complex InfoPath forms employed in conjunction with SharePoint streamlining business flow and synchronizing data produced across business units.
CAREER NOTE: Additional experience includes roles as Worldwide Engineer and Systems/Software Engineer/Technical Marketing Lead – HEWLETT PACKARD, and UNIX Administrator / Microsoft Administrator / Systems Engineer – MEDSAMERICA. Details available upon request.
EDUCATION
Bachelor of Science – Engineering
University of Houston – Houston, Texas
CERTIFICATIONS
Software / Network / Certifications – MS Windows OS MS Windows Server (NT4; 2000; 2003; 2008)
Server Manager MS Domain Models MS SharePoint (2003; 2007; 2010)
MS Office Apps MS InfoPath (2003; 2007; 2010)
SAP ABAP • UNIX (SCO) • Linux (Red Hat)
DNS Server Virus Protection Application Server / Desktop Virtualization VMware Ghost
MDAC / TCP/IP / DHCP/WINS IIS Web Server
SQL Server Database Green Belt / Lean Sigma Open Manager Creative
Graphics for Flash Design HTML / ASP / JSP XML / Java DOS Batch File Creations Program Installation Server Performance Apps • SCSI/SAS/SATA • Microsoft Exchange
Program Management – Project Leadership, Management, and Communications
Advanced UNIX Creative Graphics for Flash Design
TECHNICAL SKILLS
Storage: MSL, MSA, ESL, Lefthand, Switches, StoreOnce, StoreAll, StoreVirtual, StoreEasy Components and Solution
Desktop: Compaq; HP, Dell, Whiteboxes Servers: Compaq, HP. Dell, IBM, Whiteboxes
Printers: Hewlett Packard, Panasonic, Okidata, Cannon, Epson, numerous tractor report dot matrix brands
Misc: Switches, Hubs, Routers and other hardware needed to complete and boost a network performance and needs
