Peoplocity

08/18/2021

Tesla boasts an impressive net promoter score (NPS) of 96, and they have a truly dedicated following of brand advocates, Here are six Lessons in we can learn from Tesla.

07/07/2021

Our 2-way messaging app is the channel your customers want. Learn more at peoplocity.com.

07/04/2021

Happy 4th of July!

06/30/2021

What are your customers' perceptions of how your business treats them?

06/28/2021

Who doesn't like a WOW experience! Here are 5 takeaways about creating a WOW customer experience. Shep Hyken

WOW Results in Repeat Business: Delivering a WOW experience can result in a 12-58% increase in the customer’s intent to repurchase. It’s one thing to get a customer to do business with you. It’s another to get them to come back. What will it cost to deliver a better experience?

06/22/2021

See how the power of customized name tags can foster a customer-centric culture. Shep Hyken

You’re not going to change a culture by adding an employee’s passion under a name on a badge. But it does add to the experience.

06/14/2021

Our text messaging platform makes it easy for customers to reach a live person. Find out more at peoplocity.com

06/10/2021

Are you struggling to prove the ROI of customer experience to stakeholders? This podcast focuses on making the business case for CX.

Effective customer experience programs have the potential for creating significant return for a company, but how do you prove the ROI to stakeholders? This series of episode focuses on making the business case for CX and way you can use X- and O-data to prove the return on your customer experience e...

06/08/2021

Are you frustrating your customers? Try our 2-way texting platform to reduce customer friction.

06/03/2021

https://www.linkedin.com/pulse/how-speak-human-words-you-should-never-say-customer-michelli-ph-d-/

Joseph Michelli suggests that businesses avoid “swear” words, cutesy cliches, and insults. He suggests shedding these five phrases to drive customer experience excellence.

Once upon a time, in a land far, far away, I was a young organizational development specialist employed by a sizable health care system. My job was to “improve customer service by deploying employee scripts.

05/31/2021

Today we honor and thank all who have served.

05/22/2021

Our brains were never meant to multi-task. What is the cost of multitasking at work or at home?

We get far more done at work when we focus on only one task at a time. This psychologist and entrepreneur lays out how AI can boost individual productivity.