Head Start, Whole Family Approach, Fuel Assistance, Org Standards, Public Intake Portal, and more. We are a software development company providing cloud-based enterprise case management systems and custom programming to state human service and community action agencies. Our customer-centric company culture constantly guides us to identify and meet the needs of our customers on a daily basis. We ar
e more than a company that delivers great customer service. Our commitment to delivering customer value at every stage of the relationship process is genuine. It is the platform for our customer community’s success. Our company team building starts with customer centricity. All team members have met a specific requirement of prerequisite experience in a role at a community action agency. That experience must demonstrate fiduciary responsibility, tied to decision-making, where success is the only option to continued funding. Our team is able to come in on the ground with our customer, understand their daily challenges, significantly impact how they do business, and improve time efficiencies in their data and information management environments.CAP Systems, Inc. (1989) is a second generation company of Processing Management, Inc. PMI began working with human service agencies in the early 1970s. From that beginning, we began to develop packaged solutions to support the complex needs of multi-funded human service agencies. Very early on, while maintaining our offices within the walls of a large Federal Region I CAA, we learned that putting ourselves in our customer’s shoes minimized their effort and maximized our value. We continuously develop and enhance that product from decades ago. Head Start, Energy, Emergency Services, Evidence-based Case Management. Our experience is real, and it is hands-on. Our grass roots involvement in designing and writing a fully functioning Low Income Energy Assistance (LIHEAP) program stemmed from the need for local CAA decision-makers to move away from manual information management to a service bureau mainframe technology platform (current to that time). We have kept pace with the energy assistance initiative across the nation, and today offer a comprehensive energy module that meets our customer’s federal and state regulatory requirements. A consistent challenge our customers always face is change. Change in funding, regulatory requirements, let’s not overlook the most recent worry – ROMA Next Gen. Change is part of our history and our product is ready for your future. Our solution was to eliminate change as a problem. We achieve that, every day, by providing a production system that is feature-rich with user customization. Our customers are all ready to open the door and invite ROMA Next Gen into their daily operations. All historical data will be preserved, and simple system administration adjustments are made to instantly incorporate the NEW output/outcomes into program activities and reporting. Keeping pace with technology is always a moving target. We have migrated from one technology platform to another making new technology available to our customers. We began on IBM main frames, migrated to mid-range DEC servers, provided a Windows Thin Client suite of products, and currently provide our customers with a cloud-based enterprise system running on .NET/SQL framework. Our customer community includes individual community action agencies, city and county human service entities, and state-wide networks. We also have working relationships with customer funding sources. (Department of Social Services, Commerce, NASCSP, and CSBG State Analysts, to name a few.) Oftentimes when we partner with the funding source we can support our customer at a much higher level as well as be pro-active when change is on the horizon. (State-wide Initiatives, ROMA Next Gen) Before you begin to dig into all the specific information you can learn about our system, we want you to know that we are excited for the opportunity to have you consider how CAPTAIN, and our team of experts, can join your team and effectively integrate our system into your agency’s daily operations. Our promised customer value starts with a great experience in the awareness stage, stays a priority through the purchasing process, and finally through your post-purchase process. But we don’t stop there! We are immersed in our customer community because we know - our customers unlock the true value of our system every day. We’ll stay connected to you, your team(s), and your feedback every step of the way. Don't forget to LIKE our page so that you'll keep current with any of our posts.
