Helpt

Helpt handles the frontline including calls, tickets, and everyday issues that slow teams down so your engineers can focus on higher-impact work.

Built to operate under your brand, follow your workflows, and keep service consistent at scale. Helpt offers expert, around-the-clock IT support tailored to your business's unique needs. Based in the US, our computer consulting services integrate smoothly with your existing infrastructure, allowing your company to scale tech support efficiently without the need to increase staff.

10/30/2026

𝐍𝐨 𝐭𝐫𝐢𝐜𝐤𝐬. 𝐉𝐮𝐬𝐭 𝐟𝐫𝐨𝐧𝐭𝐥𝐢𝐧𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐭𝐫𝐞𝐚𝐭𝐬. 🍬

The costumes might be questionable, but the support isn't. 🤔

Our co-founders, David and Matt, along with the entire Helpt team, wish everyone a safe and happy Halloween! 🎃👻

10/29/2026

𝐒𝐮𝐫𝐩𝐫𝐢𝐬𝐞! 🎉 𝐘𝐨𝐮𝐫 𝐡𝐞𝐥𝐩 𝐝𝐞𝐬𝐤 𝐣𝐮𝐬𝐭 𝐠𝐨𝐭 𝐛𝐮𝐬𝐢𝐞𝐫.

Even the most carefully planned technology rollouts can come with unexpected challenges. Employees find issues testing didn't catch, ticket queues grow, and suddenly your IT team is spending more time troubleshooting than moving projects forward.

The question isn't how to prevent every surprise. It's whether your support model can handle them without disrupting the rest of your operations.

Our latest article explores what happens when real-world usage doesn't go according to plan and why flexible frontline support matters.

Read more here: https://na2.hubs.ly/H08JhLP0

10/27/2026

𝐓𝐞𝐚𝐦 𝐓𝐢𝐝𝐛𝐢𝐭 𝐓𝐮𝐞𝐬𝐝𝐚𝐲

Join us in welcoming our newest Helptster, Jack Hasenberg 👋

👨‍💻 𝐑𝐨𝐥𝐞: Support Technician
📍 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: River Falls, Wisconsin, soon to be Daytona Beach, Florida!
💡 𝐖𝐡𝐲 𝐈𝐓?
A recent graduate of the University of Wisconsin–River Falls, he brings nearly four years of IT experience supporting both manufacturing and academic environments. With a passion for technology and a drive to keep learning, he's excited to build on that experience as he kicks off the next chapter of his IT career.

𝐎𝐮𝐭𝐬𝐢𝐝𝐞 𝐨𝐟 𝐖𝐨𝐫𝐤, 𝐇𝐞 𝐄𝐧𝐣𝐨𝐲𝐬:
🎮 Gaming
🖥️ Exploring game development with Blender and Unity
🎨 3D sculpting, modeling, and experimenting with shaders
❤️ Spending time with his partner

🌴 𝐅𝐮𝐧 𝐅𝐚𝐜𝐭:
Originally from Windsor, Colorado, he spent the last 15 years in Wisconsin and is now preparing for a move to sunny Daytona Beach, Florida!

📜 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:
Currently working toward CompTIA Network+, Security+, A+, and hopes to add ITIL to the list!

10/23/2026

𝐈𝐭 𝐭𝐚𝐤𝐞𝐬 𝐲𝐞𝐚𝐫𝐬 𝐭𝐨 𝐞𝐚𝐫𝐧 𝐚 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫'𝐬 𝐭𝐫𝐮𝐬𝐭. 𝐈𝐭 𝐜𝐚𝐧 𝐭𝐚𝐤𝐞 𝐨𝐧𝐞 𝐛𝐚𝐝 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐨 𝐬𝐡𝐚𝐤𝐞 𝐢𝐭.

And when you're bringing in additional technicians outside your internal team, there's even more at stake.

How do you expand your support capacity without sacrificing the experience your customers have come to expect?

Hear what Helpt's co-founder David Sohn has to say about maintaining quality and consistency when extending your support team. ⤵️

10/22/2026

𝐍𝐞𝐰 𝐭𝐢𝐜𝐤𝐞𝐭𝐢𝐧𝐠 𝐩𝐨𝐫𝐭𝐚𝐥. 𝐔𝐩𝐝𝐚𝐭𝐞𝐝 𝐩𝐚𝐬𝐬𝐰𝐨𝐫𝐝 𝐩𝐨𝐥𝐢𝐜𝐲. 𝐀𝐧𝐨𝐭𝐡𝐞𝐫 𝐌𝐅𝐀 𝐩𝐫𝐨𝐦𝐩𝐭. 𝐀 𝐧𝐞𝐰 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐞𝐯𝐞𝐫𝐲𝐨𝐧𝐞 𝐡𝐚𝐬 𝐭𝐨 𝐥𝐞𝐚𝐫𝐧.

Individually, they all make sense. Together? They're running up a tab nobody's tracking. 🧾

And IT is left paying for it in repeat tickets, frustrated users, and time spent explaining yet another change.

Our latest article, 𝘋𝘦𝘢𝘵𝘩 𝘣𝘺 𝘢 𝘛𝘩𝘰𝘶𝘴𝘢𝘯𝘥 𝘜𝘱𝘥𝘢𝘵𝘦𝘴, explores the hidden cost of change fatigue and five ways to keep progress moving without overwhelming the people expected to keep up. ⤵️
https://na2.hubs.ly/H08ytKf0

10/20/2026

𝐓𝐞𝐚𝐦 𝐓𝐢𝐝𝐛𝐢𝐭 𝐓𝐮𝐞𝐬𝐝𝐚𝐲

Join us in welcoming our newest Helptster, Zachary Colone 👋

👨‍💻 𝐑𝐨𝐥𝐞: IT Support Technician
💡 𝐖𝐡𝐲 𝐈𝐓?
With a B.S. in Cybersecurity and a passion for technology and automation, he's always looking for new ways to put his technical skills to work. Whether he's coding, exploring new technologies, or tackling personal projects, he enjoys finding creative ways to solve problems.

𝐎𝐮𝐭𝐬𝐢𝐝𝐞 𝐨𝐟 𝐖𝐨𝐫𝐤, 𝐇𝐞 𝐄𝐧𝐣𝐨𝐲𝐬:
🎮 Gaming
💻 Coding
🛠️ Working on personal tech projects
🎲 Running tabletop games with friends

👥 𝐅𝐮𝐧 𝐅𝐚𝐜𝐭:
He has an identical twin! So if you think you're seeing double, you just might be.

📜 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:
CompTIA Security+
InsightVM Certified Administrator

10/16/2026

𝐘𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐝𝐨𝐧'𝐭 𝐜𝐚𝐫𝐞 𝐰𝐡𝐨'𝐬 𝐨𝐧 𝐭𝐡𝐞 𝐜𝐥𝐨𝐜𝐤. 𝐓𝐡𝐞𝐲 𝐣𝐮𝐬𝐭 𝐤𝐧𝐨𝐰 𝐭𝐡𝐞𝐲 𝐧𝐞𝐞𝐝 𝐫𝐞𝐥𝐢𝐚𝐛𝐥𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐰𝐡𝐞𝐧 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐠𝐨𝐞𝐬 𝐰𝐫𝐨𝐧𝐠. ⏰

Nights, weekends, holidays, and well-deserved PTO shouldn't mean a different support experience. But keeping that experience consistent when your team is off the clock can be a challenge.

Helpt's co-founder David Sohn talks about what it takes to keep customers supported, even when your internal team isn't available. ⤵️

10/15/2026

Another software rollout. Another tab nobody opens. 👀

Everything went according to plan. Training completed. Tickets resolved. But employees are still using the same old workarounds.

𝐓𝐡𝐞 𝐬𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐰𝐨𝐫𝐤𝐬. 𝐒𝐨 𝐰𝐡𝐲 𝐢𝐬𝐧'𝐭 𝐚𝐧𝐲𝐨𝐧𝐞 𝐮𝐬𝐢𝐧𝐠 𝐢𝐭?

Our latest article, 𝘛𝘩𝘦 𝘚𝘦𝘷𝘦𝘯𝘵𝘩 𝘛𝘢𝘣 𝘗𝘳𝘰𝘣𝘭𝘦𝘮, reveals what your support queue might be missing how your software investment could be going to waste. ⤵️
https://na2.hubs.ly/H08pLrw0

10/13/2026

𝐓𝐞𝐚𝐦 𝐓𝐢𝐝𝐛𝐢𝐭 𝐓𝐮𝐞𝐬𝐝𝐚𝐲

Join us in welcoming Daven Salinas to the Helpt team! 👋

👨‍💻 𝐑𝐨𝐥𝐞: Support Technician
💡 𝐖𝐡𝐲 𝐈𝐓?
For Daven, working in IT combines two things he loves: computers and solving puzzles! With about three years of professional experience in help desk and administrative roles, he especially enjoys tackling stubborn, obscure technical issues. The trickier the problem, the more rewarding the challenge!

𝐎𝐮𝐭𝐬𝐢𝐝𝐞 𝐨𝐟 𝐖𝐨𝐫𝐤, 𝐇𝐞 𝐄𝐧𝐣𝐨𝐲𝐬:
🎨 Graphic designing
🎮 Competitive fighting games

𝐅𝐮𝐧 𝐅𝐚𝐜𝐭: Daven isn't just a problem solver at work. Whether he's troubleshooting a tricky IT issue or competing in a fighting game, he enjoys a good challenge!

We're glad to have you on the team, Daven! 🎉

10/09/2026

𝐀𝐧𝐨𝐭𝐡𝐞𝐫 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐢𝐚𝐧. 𝐀𝐧𝐨𝐭𝐡𝐞𝐫 𝐬𝐚𝐥𝐚𝐫𝐲. 𝐀𝐧𝐨𝐭𝐡𝐞𝐫 𝐛𝐞𝐧𝐞𝐟𝐢𝐭𝐬 𝐩𝐚𝐜𝐤𝐚𝐠𝐞. 𝐀𝐧𝐨𝐭𝐡𝐞𝐫 𝐡𝐢𝐭 𝐭𝐨 𝐲𝐨𝐮𝐫 𝐛𝐨𝐭𝐭𝐨𝐦 𝐥𝐢𝐧𝐞. 💸

Hiring is a big investment, and throwing another person at a growing ticket queue isn't always the answer.

Before you post that next job opening, hear what Helpt’s co-founder David Sohn has to say about knowing when to hire and when to rethink your approach. ⤵️

Address

127 Windchime
Irvine, CA
92603

Website

https://gethelpt.com/?utm_source=gbp

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