Cloudbpo Services

Services of My Call Center Solution cover the following areas:
+ Sales & Acquisitions
- Inbound and outbound sales
- Order taking and fulfillment
- Lead generation
- Direct Response TV (DRTV) / bureau
- Product information requests
- Subscription renewals
- Database cleaning and updating
- Up-sell and cross-sell programs
- Business-to-business sales solutions

+ Back Office Services
- Ac

count Management Services:
~ Order/sales support
~ Accounts payable
~ Compliance oversight
~ Case management
~ Supply chain management
~ Provisioning
~ Licensing administration
~ DM/e-DM campaigns follow up
- Transaction Processing Services:
~ Data entry
~ Payment processing
~ E-mail management
~ Correspondence management
~ Information capture

+ Collection Services
- Pre-charge-off and post-charge-off collections
- Early fraud identification
- Credit card activation
- Pre-litigation
- Small balance and early stage
- Distressed portfolio

+ Customer Care
- Repeat purchases
- Change of personal details
- Complaint and issue resolution
- Billing information
- Thank-you calls or other client-initiated information calls
- Reservations
- Loyalty clubs
- Investor account inquiries
- Government information
- Dealer location calls
- Insurance claim processing
- Fraud detection/prevention calls
- Requests for maintenance support

+ Technical Support
- Troubleshooting
- Software problems
- Internet service problems
- Computer hardware problems
- Up-sell/cross-sell programs
- Corporate help desk support
- Warranty or post-warranty support
- Onsite repair appointment scheduling and field technician dispatch
- Field technician support line

+ Virtual Assistants